-13
NPS
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Ameren Corporation
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About Ameren Corporation's Brand
Brand at a Glance
81%
Customer Loyalty
3.3/5
Product Quality
2.8/5
Pricing
3/5
Customer Service
Ameren Corporation NPS
Ameren Corporation's Net Promoter Score (NPS) is a -13 with 37% Promoters, 13% Passives, and 50% Detractors. Net Promoter Score tracks whether Ameren Corporation's customers would recommend using the product based on a scale of -100 to 100.
Ameren Corporation Overall NPS
| 37% | Promoters |
|---|---|
| 13% | Passives |
| 50% | Detractors |
Ameren Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 41 | Sep 2023 | 41 |
Dec 2023 38 | Dec 2023 | 38 |
Jul 2024 43 | Jul 2024 | 43 |
Dec 2024 34 | Dec 2024 | 34 |
Jan 2025 22 | Jan 2025 | 22 |
Feb 2025 17 | Feb 2025 | 17 |
Jul 2025 10 | Jul 2025 | 10 |
Aug 2025 5 | Aug 2025 | 5 |
Sep 2025 -1 | Sep 2025 | -1 |
Nov 2025 -6 | Nov 2025 | -6 |
Dec 2025 -8 | Dec 2025 | -8 |
May 2026 -13 | May 2026 | -13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ameren Corporation NPS by Gender
Ameren Corporation's NPS was rated 0 by Male customers on Comparably.
Male
0
Ameren Corporation's NPS was rated by Male customers on Comparably.
43%
Promoters
14%
Passives
43%
Detractors
Female
N/A
Ameren Corporation's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Ameren Corporation NPS by Ethnicity
Ameren Corporation's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Ameren Corporation NPS by Usage
Ameren Corporation's NPS was rated -51 points by customers who have used Ameren Corporation's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -51 | Over 10 Years | -51 |
Ameren Corporation Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Ameren Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ameren Corporation Customer Loyalty Score by Gender
Ameren Corporation's Customer Loyalty score was rated 87 by Male customers on Comparably.
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Male
87%
Yes
Female
N/A
Yes
Ameren Corporation Customer Loyalty Score by Ethnicity
Ameren Corporation's Customer Loyalty score was rated 87% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Ameren Corporation.
87
out of 100
Caucasian
Ameren Corporation Customer Loyalty Score by Usage
Ameren Corporation's Customer Loyalty score was rated 85% by customers who have used Ameren Corporation's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Ameren Corporation Product Quality
3.3/5
Ameren Corporation has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Ameren Corporation Product Information
Ameren Corporation’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- https://www.ameren.com/
Quick Insights into Ameren Corporation Product Quality
Ameren Corporation's Product Quality score was rated highest by Caucasian customers.
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Ranked Ameren Corporation Product Quality the Highest
Ameren Corporation Product Quality Score by Gender
Ameren Corporation's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Ameren Corporation.
Male
3.5/5
Female
N/A
Ameren Corporation Product Quality Score by Ethnicity
Ameren Corporation's Product Quality score was rated 4.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Ameren Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Ameren Corporation Product Quality Score by Usage
Ameren Corporation's Product Quality score was rated 3.3 stars by customers who have used Ameren Corporation's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Ameren Corporation Pricing
Ameren Corporation ROI & Value For Money
2.8/5
Ameren Corporation has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into Ameren Corporation ROI
Ameren Corporation's ROI score was rated highest by Caucasian customers.
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Ranked Ameren Corporation ROI the Highest
Ameren Corporation ROI Score by Gender
Ameren Corporation's ROI score was rated 2.8 by Male customers on Comparably.
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Male
2.8/5
Female
N/A
Ameren Corporation ROI Score by Ethnicity
Ameren Corporation's ROI score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Ameren Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Ameren Corporation ROI Score by Usage
Ameren Corporation's ROI score was rated 1.9 stars by customers who have used Ameren Corporation's products/services for Over 10 Years.
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Ameren Corporation Customer Satisfaction (CSAT)
Ameren Corporation Customer Satisfaction (CSAT) Score
43 / 100
Ameren Corporation has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
7%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ameren Corporation Customer Satisfaction
Ameren Corporation's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Ameren Corporation's Customer Satisfaction.
Ranked Ameren Corporation Customer Satisfaction the Highest
Ameren Corporation Customer Satisfaction Score by Gender
Ameren Corporation's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Ameren Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Ameren Corporation's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Ameren Corporation.
67 / 100
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
17%
Ameren Corporation Customer Satisfaction Score by Usage
Ameren Corporation's Customer Satisfaction score was rated 50 points by customers who have used Ameren Corporation's products/services for Over 10 Years.
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Ameren Corporation Customer Service
3/5
Ameren Corporation has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Ameren Corporation's Customer Service
Website
https://www.ameren.com/
Quick Insights into Ameren Corporation Customer Service
Ameren Corporation's Customer Service score was rated highest by Caucasian customers.
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Ranked Ameren Corporation Customer Service the Highest
Ameren Corporation Customer Service Score by Gender
Ameren Corporation's Customer Service score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Ameren Corporation.
Male
3.3/5
Female
N/A
Ameren Corporation Customer Service Score by Ethnicity
Ameren Corporation's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Ameren Corporation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Ameren Corporation Customer Service Score by Usage
Ameren Corporation's Customer Service score was rated 2.5 stars by customers who have used Ameren Corporation's products/services for Over 10 Years.
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Ameren Corporation as an Employer
2.6/5
Ameren Corporation has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Ameren Corporation
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Ameren Corporation scored a -13 for Net Promoter Score and a -54 for Employee Net Promoter Score. NPS gauges how likely a customer of Ameren Corporation would recommend the brand to a friend. ENPS measures how likely Ameren Corporation employees would recommend working at Ameren Corporation to a friend.
Net Promoter Score
-13
NPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-54
eNPS Score
| 15% | Promoters |
|---|---|
| 16% | Passive |
| 69% | Detractors |
