11
NPS
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Ameresco
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About Ameresco's Brand
Ameresco, Inc. provides energy efficiency solutions for facilities in North America. The company engages in the development, design,
Brand at a Glance
85%
Customer Loyalty
3/5
Product Quality
3.3/5
Pricing
3.1/5
Customer Service
Ameresco NPS
Ameresco's Net Promoter Score (NPS) is a 11 with 49% Promoters, 13% Passives, and 38% Detractors. Net Promoter Score tracks whether Ameresco's customers would recommend using the product based on a scale of -100 to 100.
Ameresco Overall NPS
| 49% | Promoters |
|---|---|
| 13% | Passives |
| 38% | Detractors |
Ameresco NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
May 2022 0 | May 2022 | 0 |
Feb 2023 33 | Feb 2023 | 33 |
May 2023 0 | May 2023 | 0 |
Sep 2023 20 | Sep 2023 | 20 |
Dec 2024 33 | Dec 2024 | 33 |
Jan 2025 29 | Jan 2025 | 29 |
Sep 2025 13 | Sep 2025 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ameresco Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Ameresco users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ameresco Product Quality
3/5
Ameresco has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Ameresco's overall Product Quality score rated by its users and customers.
Ameresco Product Information
Ameresco’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.ameresco.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Energy
Ameresco Pricing
Ameresco ROI & Value For Money
3.3/5
Ameresco has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Ameresco Customer Satisfaction (CSAT)
Ameresco Customer Satisfaction (CSAT) Score
20 / 100
Ameresco has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ameresco Customer Service
3.1/5
Ameresco has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Ameresco's Customer Service
Address
111 Speen Street, Suite 410, Framingham, MA
Website
http://www.ameresco.com
Phone Number
5086612202
Ameresco as an Employer
3.5/5
Ameresco has a 3.5/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Ameresco scored a 11 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Ameresco would recommend the brand to a friend. ENPS measures how likely Ameresco employees would recommend working at Ameresco to a friend.
Net Promoter Score
11
NPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 25% | Promoters |
|---|---|
| 17% | Passive |
| 58% | Detractors |
