76
NPS
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America Movil
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About America Movil's Brand
América Móvil provides telecommunications services.
Brand at a Glance
86%
Customer Loyalty
4.3/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
America Movil NPS
America Movil's Net Promoter Score (NPS) is a 76 with 84% Promoters, 8% Passives, and 8% Detractors. Net Promoter Score tracks whether America Movil's customers would recommend using the product based on a scale of -100 to 100.
America Movil Overall NPS
| 84% | Promoters |
|---|---|
| 8% | Passives |
| 8% | Detractors |
America Movil NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 50 | Oct 2021 | 50 |
Nov 2021 66 | Nov 2021 | 66 |
Jan 2022 75 | Jan 2022 | 75 |
Apr 2022 80 | Apr 2022 | 80 |
Sep 2022 83 | Sep 2022 | 83 |
Nov 2022 85 | Nov 2022 | 85 |
Dec 2022 63 | Dec 2022 | 63 |
Jan 2023 66 | Jan 2023 | 66 |
Feb 2023 70 | Feb 2023 | 70 |
Jun 2023 75 | Jun 2023 | 75 |
Oct 2023 76 | Oct 2023 | 76 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
America Movil NPS by Gender
America Movil's NPS was rated 50 by Male customers on Comparably.
Male
50
America Movil's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
N/A
America Movil's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
America Movil Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of America Movil users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
America Movil Customer Loyalty Score by Gender
America Movil's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
America Movil Customer Loyalty Score by Industry
America Movil's Customer Loyalty score was rated 100% by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
America Movil Product Quality
4.3/5
America Movil has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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America Movil Product Information
America Movil’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated America Movil's product the highest.
- Website
- http://www.americamovil.com/
- Company Size
- 10,000+ Employees
Industry
Telecommunications
Tech
Quick Insights into America Movil Product Quality
America Movil's Product Quality score was rated highest by customers from the Accounting industry.
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Ranked America Movil Product Quality the Highest
America Movil Product Quality Score by Gender
America Movil's Product Quality score was rated 4.7 by Male customers on Comparably.
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Male
4.7/5
Female
N/A
America Movil Product Quality Score by Industry
America Movil's Product Quality score was rated 5 stars by Accounting industry customers.
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America Movil Pricing
America Movil ROI & Value For Money
4/5
America Movil has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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America Movil Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into America Movil ROI
America Movil's ROI score was rated highest by Male customers.
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Ranked America Movil ROI the Highest
America Movil ROI Score by Gender
America Movil's ROI score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
America Movil ROI Score by Industry
America Movil's ROI score was rated 3.5 stars by Accounting industry customers.
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America Movil Customer Satisfaction (CSAT)
America Movil Customer Satisfaction (CSAT) Score
92 / 100
America Movil has an overall Customer Satisfaction score of 92 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
42%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into America Movil Customer Satisfaction
America Movil's Customer Satisfaction score was rated highest by customers from the Accounting industry.
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Ranked America Movil Customer Satisfaction the Highest
America Movil Customer Satisfaction Score by Gender
America Movil's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of America Movil.
100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
America Movil Customer Satisfaction Score by Industry
America Movil's Customer Satisfaction score was rated 100 points by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Accounting",
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}America Movil Customer Service
3.9/5
America Movil has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About America Movil's Customer Service
Address
Granada, CO
Website
http://www.americamovil.com/
Quick Insights into America Movil Customer Service
America Movil's Customer Service score was rated highest by customers from the Accounting industry.
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Ranked America Movil Customer Service the Highest
America Movil Customer Service Score by Gender
America Movil's Customer Service score was rated 3.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of America Movil.
Male
3.4/5
Female
N/A
America Movil Customer Service Score by Industry
America Movil's Customer Service score was rated 3.5 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
America Movil as an Employer
3.7/5
America Movil has a 3.7/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
America Movil scored a 76 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of America Movil would recommend the brand to a friend. ENPS measures how likely America Movil employees would recommend working at America Movil to a friend.
Net Promoter Score
76
NPS Score
| 84% | Promoters |
|---|---|
| 8% | Passive |
| 8% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 43% | Promoters |
|---|---|
| 43% | Passive |
| 14% | Detractors |
