-70
NPS
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America's Car-Mart
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About America's Car-Mart's Brand
We are America’s largest publicly traded Buy Here Pay Here dealer. We offer easy approval whether you have bad credit.
Brand at a Glance
74%
Customer Loyalty
1.6/5
Product Quality
1.6/5
Pricing
1.5/5
Customer Service
America's Car-Mart NPS
America's Car-Mart's Net Promoter Score (NPS) is a -70 with 6% Promoters, 18% Passives, and 76% Detractors. Net Promoter Score tracks whether America's Car-Mart's customers would recommend using the product based on a scale of -100 to 100.
America's Car-Mart Overall NPS
| 6% | Promoters |
|---|---|
| 18% | Passives |
| 76% | Detractors |
America's Car-Mart NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -50 | May 2022 | -50 |
Jul 2022 -66 | Jul 2022 | -66 |
Nov 2022 -75 | Nov 2022 | -75 |
Dec 2022 -80 | Dec 2022 | -80 |
Mar 2023 -51 | Mar 2023 | -51 |
Apr 2023 -57 | Apr 2023 | -57 |
Jun 2023 -50 | Jun 2023 | -50 |
Jul 2023 -54 | Jul 2023 | -54 |
Aug 2023 -62 | Aug 2023 | -62 |
Oct 2023 -67 | Oct 2023 | -67 |
Nov 2023 -69 | Nov 2023 | -69 |
Nov 2024 -72 | Nov 2024 | -72 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
America's Car-Mart NPS by Gender
Male customers rated America's Car-Mart's NPS 33 points higher than Female customers.
Male
-67
America's Car-Mart's NPS was rated -67 by Male customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Female
-100
America's Car-Mart's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
America's Car-Mart NPS by Ethnicity
America's Car-Mart's NPS was rated -80 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -80 | Caucasian | -80 |
America's Car-Mart NPS by Age
America's Car-Mart's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
America's Car-Mart NPS by Usage
America's Car-Mart's NPS was rated -100 points by customers who have used America's Car-Mart's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
America's Car-Mart Customer Reviews
Out of the 2 America's Car-Mart customer reviews 0 were positive and 2 were constructive. America's Car-Mart customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
America's Car-Mart Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of America's Car-Mart users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
America's Car-Mart Customer Loyalty Score by Gender
Female customers rated America's Car-Mart's Customer Loyalty score 90% higher than Male customers.
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Male
10%
Yes
Female
100%
Yes
America's Car-Mart Customer Loyalty Score by Ethnicity
America's Car-Mart's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of America's Car-Mart.
64
out of 100
Caucasian
America's Car-Mart Customer Loyalty Score by Age
America's Car-Mart's Customer Loyalty score was rated 70% by customers ages 36-40 and customers ages 41-45 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 70% | 36-40 | 70% |
41-45 70% | 41-45 | 70% |
America's Car-Mart Customer Loyalty Score by Usage
America's Car-Mart's Customer Loyalty score was rated 70% by customers who have used America's Car-Mart's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
America's Car-Mart Product Quality
1.6/5
America's Car-Mart has an overall Product Quality score of 1.6 out of 5 stars rated by its users and customers.
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America's Car-Mart Product Information
America's Car-Mart’s product quality score is a 1.6 out of 5 as rated by its users and customers.
- Website
- http://www.car-mart.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Travel
Quick Insights into America's Car-Mart Product Quality
America's Car-Mart's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked America's Car-Mart Product Quality the Highest
Ranked America's Car-Mart Product Quality the Lowest
America's Car-Mart Product Quality Score by Gender
Male customers rated America's Car-Mart's Product Quality score 1.3 stars higher than Female customers.
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Male
2.8/5
Female
1.5/5
America's Car-Mart Product Quality Score by Ethnicity
America's Car-Mart's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of America's Car-Mart.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
America's Car-Mart Product Quality Score by Age
America's Car-Mart's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of America's Car-Mart.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.6 | 36-40 | 1.6 |
41-45 1.5 | 41-45 | 1.5 |
America's Car-Mart Product Quality Score by Usage
America's Car-Mart's Product Quality score was rated 1.5 stars by customers who have used America's Car-Mart's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
America's Car-Mart Pricing
America's Car-Mart ROI & Value For Money
1.6/5
America's Car-Mart has a value for money and ROI score of 1.6 out of 5 stars rated by its users and customers.
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Quick Insights into America's Car-Mart ROI
America's Car-Mart's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked America's Car-Mart ROI the Highest
Ranked America's Car-Mart ROI the Lowest
America's Car-Mart ROI Score by Gender
Male customers rated America's Car-Mart's ROI score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of America's Car-Mart.
Male
2/5
Female
1.5/5
America's Car-Mart ROI Score by Ethnicity
America's Car-Mart's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of America's Car-Mart.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
America's Car-Mart ROI Score by Age
America's Car-Mart's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of America's Car-Mart.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.6 | 36-40 | 1.6 |
41-45 1.5 | 41-45 | 1.5 |
America's Car-Mart ROI Score by Usage
America's Car-Mart's ROI score was rated 1.5 stars by customers who have used America's Car-Mart's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
America's Car-Mart Customer Satisfaction (CSAT)
America's Car-Mart Customer Satisfaction (CSAT) Score
20 / 100
America's Car-Mart has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
7%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
73%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into America's Car-Mart Customer Satisfaction
America's Car-Mart's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by customers ages 41-45.
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Ranked America's Car-Mart Customer Satisfaction the Highest
Ranked America's Car-Mart Customer Satisfaction the Lowest
America's Car-Mart Customer Satisfaction Score by Gender
Male customers rated America's Car-Mart's Customer Satisfaction score 13 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of America's Car-Mart.
33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
20 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 80% |
America's Car-Mart Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
America's Car-Mart's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of America's Car-Mart.
20 / 100
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
80%
America's Car-Mart Customer Satisfaction Score by Age
America's Car-Mart's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of America's Car-Mart.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 67% | |||||||||||||||
| 41-45 | 0% |
America's Car-Mart Customer Satisfaction Score by Usage
America's Car-Mart's Customer Satisfaction score was rated 0 points by customers who have used America's Car-Mart's products/services for Less than 1 Year.
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America's Car-Mart Customer Service
1.5/5
America's Car-Mart has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About America's Car-Mart's Customer Service
Address
Bentonville, AR
Website
http://www.car-mart.com/
Phone Number
4794649944
Quick Insights into America's Car-Mart Customer Service
America's Car-Mart's Customer Service score was rated highest by customers ages 36-40, and rated lowest by Male customers.
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Ranked America's Car-Mart Customer Service the Highest
Ranked America's Car-Mart Customer Service the Lowest
America's Car-Mart Customer Service Score by Gender
America's Car-Mart's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
America's Car-Mart Customer Service Score by Ethnicity
America's Car-Mart's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of America's Car-Mart.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
America's Car-Mart Customer Service Score by Age
America's Car-Mart's Customer Service score was rated 1.5 stars by customers ages 36-40 and customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of America's Car-Mart.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
America's Car-Mart Customer Service Score by Usage
America's Car-Mart's Customer Service score was rated 1.5 stars by customers who have used America's Car-Mart's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
America's Car-Mart as an Employer
3.4/5
America's Car-Mart has a 3.4/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
America's Car-Mart scored a -70 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of America's Car-Mart would recommend the brand to a friend. ENPS measures how likely America's Car-Mart employees would recommend working at America's Car-Mart to a friend.
Net Promoter Score
-70
NPS Score
| 6% | Promoters |
|---|---|
| 18% | Passive |
| 76% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 35% | Promoters |
|---|---|
| 20% | Passive |
| 45% | Detractors |
