-60
NPS
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Brand Page
American Addiction Centers
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About American Addiction Centers' Brand
American Addiction Centers is a national behavioral healthcare provider focused on addiction treatment and rehabilitation.
Brand at a Glance
55%
Customer Loyalty
2.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
American Addiction Centers NPS
American Addiction Centers's Net Promoter Score (NPS) is a -60 with 20% Promoters, 0% Passives, and 80% Detractors. Net Promoter Score tracks whether American Addiction Centers's customers would recommend using the product based on a scale of -100 to 100.
American Addiction Centers Overall NPS
| 20% | Promoters |
|---|---|
| 0% | Passives |
| 80% | Detractors |
American Addiction Centers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
Sep 2023 0 | Sep 2023 | 0 |
Jan 2025 -50 | Jan 2025 | -50 |
Jun 2025 -60 | Jun 2025 | -60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
American Addiction Centers Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of American Addiction Centers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
American Addiction Centers Product Quality
2.5/5
American Addiction Centers has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock American Addiction Centers' overall Product Quality score rated by its users and customers.
American Addiction Centers Product Information
American Addiction Centers’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
American Addiction Centers Pricing
American Addiction Centers ROI & Value For Money
1.5/5
American Addiction Centers has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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American Addiction Centers Customer Satisfaction (CSAT)
American Addiction Centers Customer Satisfaction (CSAT) Score
33 / 100
American Addiction Centers has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
American Addiction Centers Customer Service
1.5/5
American Addiction Centers has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock American Addiction Centers' overall Customer Service score rated by its users and customers.
About American Addiction Centers's Customer Service
Address
115 East Park Drive, Second Floor, Brentwood, TN
Website
http://americanaddictioncenters.org/
Phone Number
8005174849
American Addiction Centers as an Employer
2.6/5
American Addiction Centers has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of American Addiction Centers
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
American Addiction Centers scored a -60 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of American Addiction Centers would recommend the brand to a friend. ENPS measures how likely American Addiction Centers employees would recommend working at American Addiction Centers to a friend.
Net Promoter Score
-60
NPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 10% | Promoters |
|---|---|
| 50% | Passive |
| 40% | Detractors |
