28
NPS
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American Advisors Group
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About American Advisors Group's Brand
AAG is the nation's leading reverse mortgage lender and has more than 1,800 employees nationwide. AAG is dedicated to helping older Americans find new ways to fund a better retirement through the responsible use of home equity. AAG operates by core values of Caring, Driven, and Ethical and has been ranked an Orange County Top Workplace every year since 2013. Through the AAG Foundation, the company upholds the mission to support those in need and encourages employee participation through its volunteer time-off program. Project Inspire’s mission is to engage and inform employees while promoting connectivity, recognition and purpose in the workplace. We reward hard work, promote from within, and offer excellent training and career development. If this sounds like a company you are interested in joining, we'd love to hear from you! NMLS ID: 9392 | nmlsconsumeraccess.org/ www.aag.com/legal-information/
Brand at a Glance
76%
Customer Loyalty
3/5
Product Quality
2.8/5
Pricing
2.8/5
Customer Service
American Advisors Group NPS
American Advisors Group's Net Promoter Score (NPS) is a 28 with 57% Promoters, 14% Passives, and 29% Detractors. Net Promoter Score tracks whether American Advisors Group's customers would recommend using the product based on a scale of -100 to 100.
American Advisors Group Overall NPS
| 57% | Promoters |
|---|---|
| 14% | Passives |
| 29% | Detractors |
American Advisors Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Sep 2021 0 | Sep 2021 | 0 |
Jan 2022 -33 | Jan 2022 | -33 |
May 2022 0 | May 2022 | 0 |
Oct 2022 17 | Oct 2022 | 17 |
Oct 2023 29 | Oct 2023 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
American Advisors Group Customer Reviews
Out of the 2 American Advisors Group customer reviews 1 was positive and 1 was constructive. American Advisors Group customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
American Advisors Group Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of American Advisors Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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American Advisors Group Product Quality
3/5
American Advisors Group has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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American Advisors Group Product Information
American Advisors Group’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- https://www.aag.com
- Company Size
- 1,001-5,000 Employees
Industry
Banking and Financial Services
American Advisors Group Pricing
American Advisors Group ROI & Value For Money
2.8/5
American Advisors Group has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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American Advisors Group Customer Satisfaction (CSAT)
American Advisors Group Customer Satisfaction (CSAT) Score
40 / 100
American Advisors Group has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
American Advisors Group Customer Service
2.8/5
American Advisors Group has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About American Advisors Group's Customer Service
Address
18200 Von Karman Ave, Suite 300, Irvine, CA 92612
Website
https://www.aag.com
Phone Number
(866) 948-0003
American Advisors Group's Social Links
American Advisors Group as an Employer
4.8/5
American Advisors Group has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
American Advisors Group scored a 28 for Net Promoter Score and a 73 for Employee Net Promoter Score. NPS gauges how likely a customer of American Advisors Group would recommend the brand to a friend. ENPS measures how likely American Advisors Group employees would recommend working at American Advisors Group to a friend.
Net Promoter Score
28
NPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
73
eNPS Score
| 77% | Promoters |
|---|---|
| 19% | Passive |
| 4% | Detractors |
