-50
NPS
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American Axle & Manufacturing
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About American Axle & Manufacturing's Brand
As a leading global Tier 1 Automotive and Mobility Supplier, AAM (NYSE: AXL) designs, engineers and manufactures Driveline and Metal Forming technologies to support electric, hybrid and internal combustion vehicles. Headquartered in Detroit with nearly 85 facilities in 18 countries, AAM is bringing the future faster for a safer and more sustainable future. We work together to support our customers on global and regional platforms with a focus on quality, operational excellence and technology leadership.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
American Axle & Manufacturing NPS
American Axle & Manufacturing's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether American Axle & Manufacturing's customers would recommend using the product based on a scale of -100 to 100.
American Axle & Manufacturing Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
American Axle & Manufacturing NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 0 | Jan 2024 | 0 |
Apr 2024 -50 | Apr 2024 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
American Axle & Manufacturing Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of American Axle & Manufacturing users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
American Axle & Manufacturing Product Quality
4/5
American Axle & Manufacturing has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock American Axle & Manufacturing's overall Product Quality score rated by its users and customers.
American Axle & Manufacturing Product Information
American Axle & Manufacturing’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.aam.com/
- Company Size
- 10,000+ Employees
Industry
Automotive and Transportation
American Axle & Manufacturing Pricing
American Axle & Manufacturing ROI & Value For Money
4/5
American Axle & Manufacturing has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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American Axle & Manufacturing Customer Satisfaction (CSAT)
American Axle & Manufacturing Customer Satisfaction (CSAT) Score
100 / 100
American Axle & Manufacturing has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
American Axle & Manufacturing Customer Service
4/5
American Axle & Manufacturing has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock American Axle & Manufacturing's overall Customer Service score rated by its users and customers.
About American Axle & Manufacturing's Customer Service
Address
One Dauch Drive, Detroit, MI 48211
Website
https://www.aam.com/
Phone Number
3137582000
American Axle & Manufacturing as an Employer
3.3/5
American Axle & Manufacturing has a 3.3/5 stars for its overall company culture rated by their employees
top
35%
CEO of American Axle & Manufacturing
In the Top 35% of Similar Sized Companies on Comparably.
Consumer vs. Employees
American Axle & Manufacturing scored a -50 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of American Axle & Manufacturing would recommend the brand to a friend. ENPS measures how likely American Axle & Manufacturing employees would recommend working at American Axle & Manufacturing to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 24% | Promoters |
|---|---|
| 13% | Passive |
| 63% | Detractors |
