100
NPS
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Brand Page
American Bar Association
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About American Bar Association's Brand
American Bar Association was founded in 1878
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
American Bar Association NPS
American Bar Association's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether American Bar Association's customers would recommend using the product based on a scale of -100 to 100.
American Bar Association Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
American Bar Association NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 100 | Apr 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
American Bar Association Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of American Bar Association users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
American Bar Association Product Quality
5/5
American Bar Association has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock American Bar Association's overall Product Quality score rated by its users and customers.
American Bar Association Product Information
American Bar Association’s product quality score is a 5 out of 5 as rated by its users and customers.
American Bar Association Pricing
American Bar Association ROI & Value For Money
5/5
American Bar Association has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock American Bar Association's overall ROI score rated by its users and customers.
American Bar Association Customer Satisfaction (CSAT)
American Bar Association Customer Satisfaction (CSAT) Score
100 / 100
American Bar Association has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
American Bar Association Customer Service
5/5
American Bar Association has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock American Bar Association's overall Customer Service score rated by its users and customers.
About American Bar Association's Customer Service
Address
321 North Clark Street, Chicago, IL
Website
http://www.americanbar.org/aba.html
American Bar Association as an Employer
3.3/5
American Bar Association has a 3.3/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
American Bar Association scored a 100 for Net Promoter Score and a -75 for Employee Net Promoter Score. NPS gauges how likely a customer of American Bar Association would recommend the brand to a friend. ENPS measures how likely American Bar Association employees would recommend working at American Bar Association to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-75
eNPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
