0
NPS
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Brand Page
American Chemical Society
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About American Chemical Society's Brand
The American Chemical Society is a non-profit scientific society that supports scientific research and inquiry in the field of chemistry.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
3.5/5
Customer Service
American Chemical Society NPS
American Chemical Society's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether American Chemical Society's customers would recommend using the product based on a scale of -100 to 100.
American Chemical Society Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
American Chemical Society NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Apr 2024 0 | Apr 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
American Chemical Society Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of American Chemical Society users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
American Chemical Society Product Quality
4/5
American Chemical Society has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock American Chemical Society's overall Product Quality score rated by its users and customers.
American Chemical Society Product Information
American Chemical Society’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.acs.org/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Non-Profit
American Chemical Society Pricing
American Chemical Society ROI & Value For Money
4/5
American Chemical Society has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock American Chemical Society's overall ROI score rated by its users and customers.
American Chemical Society Customer Satisfaction (CSAT)
American Chemical Society Customer Satisfaction (CSAT) Score
100 / 100
American Chemical Society has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
American Chemical Society Customer Service
3.5/5
American Chemical Society has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock American Chemical Society's overall Customer Service score rated by its users and customers.
About American Chemical Society's Customer Service
Address
1155 Sixteenth Street, NW, Washington, DC
Website
http://www.acs.org/
Phone Number
(614) 447-3776
American Chemical Society as an Employer
2.8/5
American Chemical Society has a 2.8/5 stars for its overall company culture rated by their employees
top
10%
CEO of American Chemical Society
In the Top 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
American Chemical Society scored a 0 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of American Chemical Society would recommend the brand to a friend. ENPS measures how likely American Chemical Society employees would recommend working at American Chemical Society to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
