10
NPS
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American City Business Journals
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About American City Business Journals' Brand
American City Business Journals Inc.(ACBJ) is the largest publisher of metropolitan business newspapers in the USA.
Brand at a Glance
81%
Customer Loyalty
3.8/5
Product Quality
3.3/5
Pricing
3.5/5
Customer Service
American City Business Journals NPS
American City Business Journals's Net Promoter Score (NPS) is a 10 with 50% Promoters, 10% Passives, and 40% Detractors. Net Promoter Score tracks whether American City Business Journals's customers would recommend using the product based on a scale of -100 to 100.
American City Business Journals Overall NPS
| 50% | Promoters |
|---|---|
| 10% | Passives |
| 40% | Detractors |
American City Business Journals NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Oct 2022 66 | Oct 2022 | 66 |
Jul 2023 40 | Jul 2023 | 40 |
Feb 2024 17 | Feb 2024 | 17 |
Jun 2024 29 | Jun 2024 | 29 |
Jan 2025 13 | Jan 2025 | 13 |
May 2025 0 | May 2025 | 0 |
Oct 2025 10 | Oct 2025 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
American City Business Journals NPS by Gender
American City Business Journals's NPS was rated -34 by Male customers on Comparably.
Male
-34
American City Business Journals's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
American City Business Journals's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
American City Business Journals Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of American City Business Journals users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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American City Business Journals Customer Loyalty Score by Gender
American City Business Journals's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
American City Business Journals Product Quality
3.8/5
American City Business Journals has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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American City Business Journals Product Information
American City Business Journals’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.acbj.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Content
Media
Sports & Entertainment
Quick Insights into American City Business Journals Product Quality
American City Business Journals's Product Quality score was rated highest by Male customers.
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Ranked American City Business Journals Product Quality the Highest
American City Business Journals Product Quality Score by Gender
American City Business Journals's Product Quality score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of American City Business Journals.
Male
4.3/5
Female
N/A
American City Business Journals Pricing
American City Business Journals ROI & Value For Money
3.3/5
American City Business Journals has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into American City Business Journals ROI
American City Business Journals's ROI score was rated highest by Male customers.
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Ranked American City Business Journals ROI the Highest
American City Business Journals ROI Score by Gender
American City Business Journals's ROI score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
American City Business Journals Customer Satisfaction (CSAT)
American City Business Journals Customer Satisfaction (CSAT) Score
63 / 100
American City Business Journals has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
12%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into American City Business Journals Customer Satisfaction
American City Business Journals's Customer Satisfaction score was rated highest by Male customers.
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Ranked American City Business Journals Customer Satisfaction the Highest
American City Business Journals Customer Satisfaction Score by Gender
American City Business Journals's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of American City Business Journals.
67 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
American City Business Journals Customer Service
3.5/5
American City Business Journals has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About American City Business Journals's Customer Service
Address
Charlotte, NC
Website
http://www.acbj.com
Phone Number
7049731000
Quick Insights into American City Business Journals Customer Service
American City Business Journals's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked American City Business Journals' Customer Service score.
Ranked American City Business Journals Customer Service the Highest
American City Business Journals Customer Service Score by Gender
American City Business Journals's Customer Service score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of American City Business Journals.
Male
3.3/5
Female
N/A
American City Business Journals as an Employer
2.3/5
American City Business Journals has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of American City Business Journals
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
American City Business Journals scored a 10 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of American City Business Journals would recommend the brand to a friend. ENPS measures how likely American City Business Journals employees would recommend working at American City Business Journals to a friend.
Net Promoter Score
10
NPS Score
| 50% | Promoters |
|---|---|
| 10% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 12% | Promoters |
|---|---|
| 9% | Passive |
| 79% | Detractors |
