-100
NPS
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American DG Energy
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About American DG Energy's Brand
American DG Energy distributes, owns, and operates on-site energy systems that produce electricity, hot water, heat, and cooling.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
American DG Energy NPS
American DG Energy's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether American DG Energy's customers would recommend using the product based on a scale of -100 to 100.
American DG Energy Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
American DG Energy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 -100 | Aug 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
American DG Energy Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of American DG Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
American DG Energy Product Quality
1.5/5
American DG Energy has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock American DG Energy's overall Product Quality score rated by its users and customers.
American DG Energy Product Information
American DG Energy’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.americandg.com
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Energy
American DG Energy Pricing
American DG Energy ROI & Value For Money
1.5/5
American DG Energy has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock American DG Energy's overall ROI score rated by its users and customers.
American DG Energy Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
American DG Energy Customer Service
1.5/5
American DG Energy has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock American DG Energy's overall Customer Service score rated by its users and customers.
About American DG Energy's Customer Service
Address
45 First Avenue, Waltham, MA
Website
http://www.americandg.com
Phone Number
7815226050
