-58
NPS
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American Freight Furniture and Mattress
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About American Freight Furniture and Mattress' Brand
Discount furniture and mattress store
Brand at a Glance
57%
Customer Loyalty
2/5
Product Quality
2.4/5
Pricing
1.9/5
Customer Service
American Freight Furniture and Mattress NPS
American Freight Furniture and Mattress's Net Promoter Score (NPS) is a -58 with 18% Promoters, 6% Passives, and 76% Detractors. Net Promoter Score tracks whether American Freight Furniture and Mattress's customers would recommend using the product based on a scale of -100 to 100.
American Freight Furniture and Mattress Overall NPS
| 18% | Promoters |
|---|---|
| 6% | Passives |
| 76% | Detractors |
American Freight Furniture and Mattress NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -33 | Aug 2021 | -33 |
Nov 2021 -40 | Nov 2021 | -40 |
Dec 2021 -51 | Dec 2021 | -51 |
Apr 2022 -57 | Apr 2022 | -57 |
Jun 2022 -63 | Jun 2022 | -63 |
Aug 2022 -50 | Aug 2022 | -50 |
Jan 2023 -54 | Jan 2023 | -54 |
Jun 2023 -59 | Jun 2023 | -59 |
Sep 2023 -50 | Sep 2023 | -50 |
Nov 2023 -53 | Nov 2023 | -53 |
Dec 2023 -57 | Dec 2023 | -57 |
Mar 2026 -60 | Mar 2026 | -60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
American Freight Furniture and Mattress NPS by Gender
Female customers rated American Freight Furniture and Mattress's NPS 43 points higher than Male customers.
Male
-100
American Freight Furniture and Mattress's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-57
American Freight Furniture and Mattress's NPS was rated -57 by Female customers on Comparably.
14%
Promoters
15%
Passives
71%
Detractors
American Freight Furniture and Mattress NPS by Ethnicity
American Freight Furniture and Mattress's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
American Freight Furniture and Mattress NPS by Age
American Freight Furniture and Mattress's NPS was rated -67 points by customers ages 18-25 on Comparably.
American Freight Furniture and Mattress NPS by Usage
American Freight Furniture and Mattress's NPS was rated -80 points by customers who have used American Freight Furniture and Mattress's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -80 | Less than 1 Year | -80 |
American Freight Furniture and Mattress Customer Reviews
Out of the 4 American Freight Furniture and Mattress customer reviews 0 were positive and 4 were constructive. American Freight Furniture and Mattress customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
American Freight Furniture and Mattress Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of American Freight Furniture and Mattress users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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American Freight Furniture and Mattress Customer Loyalty Score by Gender
Male customers rated American Freight Furniture and Mattress's Customer Loyalty score 6% higher than Female customers.
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Male
55%
Yes
Female
49%
Yes
American Freight Furniture and Mattress Customer Loyalty Score by Ethnicity
American Freight Furniture and Mattress's Customer Loyalty score was rated 46% by Caucasian customers on Comparably.
% who answered "Yes"
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46
out of 100
Caucasian
American Freight Furniture and Mattress Customer Loyalty Score by Age
American Freight Furniture and Mattress's Customer Loyalty score was rated 40% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 40% | 18-25 | 40% |
American Freight Furniture and Mattress Customer Loyalty Score by Usage
American Freight Furniture and Mattress's Customer Loyalty score was rated 46% by customers who have used American Freight Furniture and Mattress's products/services for Less than 1 Year.
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American Freight Furniture and Mattress Product Quality
2/5
American Freight Furniture and Mattress has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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American Freight Furniture and Mattress Product Information
American Freight Furniture and Mattress’s product quality score is a 2 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Ecommerce and Marketplaces
Enterprise
Hardware and Devices
Marketplaces
Quick Insights into American Freight Furniture and Mattress Product Quality
American Freight Furniture and Mattress's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Male customers.
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Ranked American Freight Furniture and Mattress Product Quality the Highest
Ranked American Freight Furniture and Mattress Product Quality the Lowest
American Freight Furniture and Mattress Product Quality Score by Gender
Female customers rated American Freight Furniture and Mattress's Product Quality score 0.5 stars higher than Male customers.
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Male
1.5/5
Female
2/5
American Freight Furniture and Mattress Product Quality Score by Ethnicity
American Freight Furniture and Mattress's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of American Freight Furniture and Mattress.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
American Freight Furniture and Mattress Product Quality Score by Age
American Freight Furniture and Mattress's Product Quality score was rated 2 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of American Freight Furniture and Mattress.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2 | 18-25 | 2 |
American Freight Furniture and Mattress Product Quality Score by Usage
American Freight Furniture and Mattress's Product Quality score was rated 1.8 stars by customers who have used American Freight Furniture and Mattress's products/services for Less than 1 Year.
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American Freight Furniture and Mattress Pricing
American Freight Furniture and Mattress ROI & Value For Money
2.4/5
American Freight Furniture and Mattress has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Quick Insights into American Freight Furniture and Mattress ROI
American Freight Furniture and Mattress's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked American Freight Furniture and Mattress ROI the Highest
Ranked American Freight Furniture and Mattress ROI the Lowest
American Freight Furniture and Mattress ROI Score by Gender
Female customers rated American Freight Furniture and Mattress's ROI score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of American Freight Furniture and Mattress.
Male
1.5/5
Female
2.3/5
American Freight Furniture and Mattress ROI Score by Ethnicity
American Freight Furniture and Mattress's ROI score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of American Freight Furniture and Mattress.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
American Freight Furniture and Mattress ROI Score by Age
American Freight Furniture and Mattress's ROI score was rated 1.8 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of American Freight Furniture and Mattress.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.8 | 18-25 | 1.8 |
American Freight Furniture and Mattress ROI Score by Usage
American Freight Furniture and Mattress's ROI score was rated 2.3 stars by customers who have used American Freight Furniture and Mattress's products/services for Less than 1 Year.
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American Freight Furniture and Mattress Customer Satisfaction (CSAT)
American Freight Furniture and Mattress Customer Satisfaction (CSAT) Score
7 / 100
American Freight Furniture and Mattress has an overall Customer Satisfaction score of 7 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
7%
Satisfied
0%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
13%
Very Dissatisfied
73%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into American Freight Furniture and Mattress Customer Satisfaction
American Freight Furniture and Mattress's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Male customers.
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Ranked American Freight Furniture and Mattress Customer Satisfaction the Highest
Ranked American Freight Furniture and Mattress Customer Satisfaction the Lowest
American Freight Furniture and Mattress Customer Satisfaction Score by Gender
Female customers rated American Freight Furniture and Mattress's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of American Freight Furniture and Mattress.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
14 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 15% | |
Very Dissatisfied | 71% |
American Freight Furniture and Mattress Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
American Freight Furniture and Mattress' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of American Freight Furniture and Mattress.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
80%
American Freight Furniture and Mattress Customer Satisfaction Score by Age
American Freight Furniture and Mattress's Customer Satisfaction score was rated 33 points by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 33% |
American Freight Furniture and Mattress Customer Satisfaction Score by Usage
American Freight Furniture and Mattress's Customer Satisfaction score was rated 20 points by customers who have used American Freight Furniture and Mattress's products/services for Less than 1 Year.
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American Freight Furniture and Mattress Customer Service
1.9/5
American Freight Furniture and Mattress has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About American Freight Furniture and Mattress's Customer Service
Address
New Lexington, OH
Website
http://www.americanfreight.us
Phone Number
740-363-2222
Quick Insights into American Freight Furniture and Mattress Customer Service
American Freight Furniture and Mattress's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Male customers.
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Ranked American Freight Furniture and Mattress Customer Service the Highest
Ranked American Freight Furniture and Mattress Customer Service the Lowest
American Freight Furniture and Mattress Customer Service Score by Gender
Female customers rated American Freight Furniture and Mattress's Customer Service score 0.2 stars higher than Male customers.
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Male
1.5/5
Female
1.7/5
American Freight Furniture and Mattress Customer Service Score by Ethnicity
American Freight Furniture and Mattress's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of American Freight Furniture and Mattress.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
American Freight Furniture and Mattress Customer Service Score by Age
American Freight Furniture and Mattress's Customer Service score was rated 1.8 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.8 | 18-25 | 1.8 |
American Freight Furniture and Mattress Customer Service Score by Usage
American Freight Furniture and Mattress's Customer Service score was rated 1.5 stars by customers who have used American Freight Furniture and Mattress's products/services for Less than 1 Year.
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American Freight Furniture and Mattress as an Employer
Consumer vs. Employees
American Freight Furniture and Mattress scored a -58 for Net Promoter Score and a -55 for Employee Net Promoter Score. NPS gauges how likely a customer of American Freight Furniture and Mattress would recommend the brand to a friend. ENPS measures how likely American Freight Furniture and Mattress employees would recommend working at American Freight Furniture and Mattress to a friend.
Net Promoter Score
-58
NPS Score
| 18% | Promoters |
|---|---|
| 6% | Passive |
| 76% | Detractors |
Employee Net Promoter Score
-55
eNPS Score
| 19% | Promoters |
|---|---|
| 7% | Passive |
| 74% | Detractors |
