66
NPS
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American Gaming Systems (AGS)
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About American Gaming Systems (AGS) Brand
We develop top-performing slot games, innovative table game products, and mobile games.
Brand at a Glance
81%
Customer Loyalty
4.2/5
Product Quality
4.3/5
Pricing
4.4/5
Customer Service
American Gaming Systems (AGS) CMO
American Gaming Systems (AGS) NPS
American Gaming Systems (AGS)'s Net Promoter Score (NPS) is a 66 with 83% Promoters, 0% Passives, and 17% Detractors. Net Promoter Score tracks whether American Gaming Systems (AGS)'s customers would recommend using the product based on a scale of -100 to 100.
American Gaming Systems (AGS) Overall NPS
| 83% | Promoters |
|---|---|
| 0% | Passives |
| 17% | Detractors |
American Gaming Systems (AGS) NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Aug 2021 100 | Aug 2021 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
Aug 2022 75 | Aug 2022 | 75 |
Mar 2024 55 | Mar 2024 | 55 |
Aug 2025 63 | Aug 2025 | 63 |
Dec 2025 67 | Dec 2025 | 67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
American Gaming Systems (AGS) Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of American Gaming Systems (AGS) users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
American Gaming Systems (AGS) Product Quality
4.2/5
American Gaming Systems (AGS) has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock American Gaming Systems (AGS) overall Product Quality score rated by its users and customers.
American Gaming Systems (AGS) Product Information
American Gaming Systems (AGS)’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://Playags.com
- Company Size
- 501-1,000 Employees
Industry
Tech
American Gaming Systems (AGS) Pricing
American Gaming Systems (AGS) ROI & Value For Money
4.3/5
American Gaming Systems (AGS) has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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American Gaming Systems (AGS) Customer Satisfaction (CSAT)
American Gaming Systems (AGS) Customer Satisfaction (CSAT) Score
100 / 100
American Gaming Systems (AGS) has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
American Gaming Systems (AGS) Customer Service
4.4/5
American Gaming Systems (AGS) has an overall Customer Service score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock American Gaming Systems (AGS) overall Customer Service score rated by its users and customers.
About American Gaming Systems (AGS)'s Customer Service
Address
Las Vegas, NV 89118
Website
http://Playags.com
American Gaming Systems (AGS)'s Social Links
American Gaming Systems (AGS) as an Employer
4.5/5
American Gaming Systems (AGS) has a 4.5/5 stars for its overall company culture rated by their employees
top
15%
CEO of American Gaming Systems (AGS)
In the Top 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
American Gaming Systems (AGS) scored a 66 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of American Gaming Systems (AGS) would recommend the brand to a friend. ENPS measures how likely American Gaming Systems (AGS) employees would recommend working at American Gaming Systems (AGS) to a friend.
Net Promoter Score
66
NPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 55% | Promoters |
|---|---|
| 15% | Passive |
| 30% | Detractors |
