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NPS
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American Giant
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About American Giant's Brand
American Giant is an American menswear brand focused on manufacturing and retailing apparel.
Brand at a Glance
71%
Customer Loyalty
3.3/5
Product Quality
3/5
Pricing
2.9/5
Customer Service
American Giant NPS
American Giant's Net Promoter Score (NPS) is a -1 with 35% Promoters, 29% Passives, and 36% Detractors. Net Promoter Score tracks whether American Giant's customers would recommend using the product based on a scale of -100 to 100.
American Giant Overall NPS
| 35% | Promoters |
|---|---|
| 29% | Passives |
| 36% | Detractors |
American Giant NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Jan 2021 66 | Jan 2021 | 66 |
Jun 2021 25 | Jun 2021 | 25 |
Nov 2021 0 | Nov 2021 | 0 |
Mar 2022 0 | Mar 2022 | 0 |
Sep 2022 13 | Sep 2022 | 13 |
Oct 2022 12 | Oct 2022 | 12 |
Dec 2022 22 | Dec 2022 | 22 |
Mar 2023 10 | Mar 2023 | 10 |
Jun 2023 0 | Jun 2023 | 0 |
Sep 2023 0 | Sep 2023 | 0 |
Dec 2024 -1 | Dec 2024 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
American Giant Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of American Giant users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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American Giant Customer Loyalty Score by Industry
American Giant's Customer Loyalty score was rated 46% by Tech industry customers.
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American Giant Product Quality
3.3/5
American Giant has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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American Giant Product Information
American Giant’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated American Giant's product the highest.
- Website
- http://american-giant.com
- Company Size
- 11-50 Employees
Industry
Tech
Fashion and Beauty
Ecommerce and Marketplaces
Marketplaces
Quick Insights into American Giant Product Quality
American Giant's Product Quality score was rated highest by customers from the Tech industry.
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Ranked American Giant Product Quality the Highest
American Giant Product Quality Score by Industry
American Giant's Product Quality score was rated 2.5 stars by Tech industry customers.
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American Giant Pricing
American Giant ROI & Value For Money
3/5
American Giant has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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American Giant Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into American Giant ROI
American Giant's ROI score was rated highest by customers from the Tech industry.
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Ranked American Giant ROI the Highest
American Giant ROI Score by Industry
American Giant's ROI score was rated 1.9 stars by Tech industry customers.
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American Giant Customer Satisfaction (CSAT)
American Giant Customer Satisfaction (CSAT) Score
51 / 100
American Giant has an overall Customer Satisfaction score of 51 rated by its users and customers.
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Very Satisfied
13%
Satisfied
38%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
American Giant Customer Service
2.9/5
American Giant has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About American Giant's Customer Service
Address
161 Natoma, San Francisco, CA
Website
http://american-giant.com
Phone Number
(415) 529-2429
Quick Insights into American Giant Customer Service
American Giant's Customer Service score was rated highest by customers from the Tech industry.
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Ranked American Giant Customer Service the Highest
American Giant Customer Service Score by Industry
American Giant's Customer Service score was rated 1.5 stars by Tech industry customers.
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American Giant as an Employer
2.6/5
American Giant has a 2.6/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
American Giant scored a -1 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of American Giant would recommend the brand to a friend. ENPS measures how likely American Giant employees would recommend working at American Giant to a friend.
Net Promoter Score
-1
NPS Score
| 35% | Promoters |
|---|---|
| 29% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
