41
NPS
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American Heart Association
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About American Heart Association's Brand
The American Heart Association is the nation’s oldest and largest voluntary health organization.
Brand at a Glance
61%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
American Heart Association NPS
American Heart Association's Net Promoter Score (NPS) is a 41 with 63% Promoters, 15% Passives, and 22% Detractors. Net Promoter Score tracks whether American Heart Association's customers would recommend using the product based on a scale of -100 to 100.
American Heart Association Overall NPS
| 63% | Promoters |
|---|---|
| 15% | Passives |
| 22% | Detractors |
American Heart Association NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 34 | Jul 2023 | 34 |
Aug 2023 38 | Aug 2023 | 38 |
Oct 2023 36 | Oct 2023 | 36 |
Nov 2023 40 | Nov 2023 | 40 |
Dec 2023 37 | Dec 2023 | 37 |
Apr 2024 42 | Apr 2024 | 42 |
May 2024 43 | May 2024 | 43 |
Jun 2024 45 | Jun 2024 | 45 |
Oct 2024 46 | Oct 2024 | 46 |
Nov 2024 48 | Nov 2024 | 48 |
Feb 2025 45 | Feb 2025 | 45 |
Aug 2025 41 | Aug 2025 | 41 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
American Heart Association NPS by Gender
Female customers rated American Heart Association's NPS 11 points higher than Male customers.
Male
49
American Heart Association's NPS was rated 49 by Male customers on Comparably.
66%
Promoters
17%
Passives
17%
Detractors
Female
60
American Heart Association's NPS was rated 60 by Female customers on Comparably.
80%
Promoters
0%
Passives
20%
Detractors
American Heart Association NPS by Ethnicity
American Heart Association's NPS was rated 60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 60 | Caucasian | 60 |
American Heart Association NPS by Age
American Heart Association's NPS was rated 100 points by customers ages 31-35 on Comparably.
American Heart Association NPS by Usage
American Heart Association's NPS was rated the highest by customers who have used American Heart Association's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -25 | 1 to 2 Years | -25 |
2 to 5 Years 100 | 2 to 5 Years | 100 |
American Heart Association Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of American Heart Association users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
American Heart Association Customer Loyalty Score by Gender
Male customers rated American Heart Association's Customer Loyalty score 6% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of American Heart Association.
Male
70%
Yes
Female
64%
Yes
American Heart Association Customer Loyalty Score by Ethnicity
American Heart Association's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of American Heart Association.
64
out of 100
Caucasian
American Heart Association Customer Loyalty Score by Age
American Heart Association's Customer Loyalty score was rated 100% by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of American Heart Association.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
American Heart Association Customer Loyalty Score by Usage
American Heart Association's Customer Loyalty score was rated the highest by customers who have used American Heart Association's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
American Heart Association Product Quality
4/5
American Heart Association has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock American Heart Association's overall Product Quality score rated by its users and customers.
American Heart Association Product Information
American Heart Association’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.heart.org
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare
Sports & Entertainment
Quick Insights into American Heart Association Product Quality
American Heart Association's Product Quality score was rated highest by customers who have used American Heart Association's products/services for 2 to 5 Years, and rated lowest by customers who have used American Heart Association's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked American Heart Association's Product Quality.
Ranked American Heart Association Product Quality the Highest
Ranked American Heart Association Product Quality the Lowest
American Heart Association Product Quality Score by Gender
Female customers rated American Heart Association's Product Quality score 0.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of American Heart Association.
Male
3.6/5
Female
4.5/5
American Heart Association Product Quality Score by Ethnicity
American Heart Association's Product Quality score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of American Heart Association.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
American Heart Association Product Quality Score by Age
American Heart Association's Product Quality score was rated 4.7 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of American Heart Association.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.7 | 31-35 | 4.7 |
American Heart Association Product Quality Score by Usage
American Heart Association's Product Quality score was rated the highest by customers who have used American Heart Association's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
American Heart Association Pricing
American Heart Association ROI & Value For Money
3.9/5
American Heart Association has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into American Heart Association ROI
American Heart Association's ROI score was rated highest by customers ages 31-35, and rated lowest by customers who have used American Heart Association's products/services for 1 to 2 Years.
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Ranked American Heart Association ROI the Highest
Ranked American Heart Association ROI the Lowest
American Heart Association ROI Score by Gender
Female customers rated American Heart Association's ROI score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of American Heart Association.
Male
3.8/5
Female
4.4/5
American Heart Association ROI Score by Ethnicity
American Heart Association's ROI score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of American Heart Association.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
American Heart Association ROI Score by Age
American Heart Association's ROI score was rated 4.9 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of American Heart Association.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.9 | 31-35 | 4.9 |
American Heart Association ROI Score by Usage
American Heart Association's ROI score was rated the highest by customers who have used American Heart Association's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
American Heart Association Customer Satisfaction (CSAT)
American Heart Association Customer Satisfaction (CSAT) Score
80 / 100
American Heart Association has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
24%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
3%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into American Heart Association Customer Satisfaction
American Heart Association's Customer Satisfaction score was rated highest by customers who have used American Heart Association's products/services for 2 to 5 Years, and rated lowest by customers who have used American Heart Association's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked American Heart Association's Customer Satisfaction.
Ranked American Heart Association Customer Satisfaction the Highest
Ranked American Heart Association Customer Satisfaction the Lowest
American Heart Association Customer Satisfaction Score by Gender
American Heart Association's Customer Satisfaction score was rated 80 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of American Heart Association.
80 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
80 / 100
FemaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
American Heart Association Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
American Heart Association's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of American Heart Association.
80 / 100
Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
American Heart Association Customer Satisfaction Score by Age
American Heart Association's Customer Satisfaction score was rated 100 points by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of American Heart Association.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% |
American Heart Association Customer Satisfaction Score by Usage
American Heart Association's Customer Satisfaction score was rated the highest by customers who have used American Heart Association's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
American Heart Association Customer Service
4/5
American Heart Association has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About American Heart Association's Customer Service
Address
7272 Greenville Avenue, Dallas, TX
Website
http://www.heart.org
Phone Number
(800) 242-8721
Quick Insights into American Heart Association Customer Service
American Heart Association's Customer Service score was rated highest by customers who have used American Heart Association's products/services for 2 to 5 Years, and rated lowest by customers who have used American Heart Association's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked American Heart Association's Customer Service score.
Ranked American Heart Association Customer Service the Highest
Ranked American Heart Association Customer Service the Lowest
American Heart Association Customer Service Score by Gender
Female customers rated American Heart Association's Customer Service score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of American Heart Association.
Male
4/5
Female
4.4/5
American Heart Association Customer Service Score by Ethnicity
American Heart Association's Customer Service score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of American Heart Association.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
American Heart Association Customer Service Score by Age
American Heart Association's Customer Service score was rated 5 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of American Heart Association.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 5 | 31-35 | 5 |
American Heart Association Customer Service Score by Usage
American Heart Association's Customer Service score was rated the highest by customers who have used American Heart Association's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
American Heart Association as an Employer
4.1/5
American Heart Association has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
CEO of American Heart Association
In the Top 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
American Heart Association scored a 41 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of American Heart Association would recommend the brand to a friend. ENPS measures how likely American Heart Association employees would recommend working at American Heart Association to a friend.
Net Promoter Score
41
NPS Score
| 63% | Promoters |
|---|---|
| 15% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 48% | Promoters |
|---|---|
| 24% | Passive |
| 28% | Detractors |
