American Home Shield NPS & Customer Reviews

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American Home Shield

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American Home Shield

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About American Home Shield's Brand

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Brand at a Glance

80%

Customer Loyalty

1.5/5

Product Quality

1.5/5

Pricing

1.5/5

Customer Service

American Home Shield NPS

American Home Shield's Net Promoter Score (NPS) is a -97 with 1% Promoters, 1% Passives, and 98% Detractors. Net Promoter Score tracks whether American Home Shield's customers would recommend using the product based on a scale of -100 to 100.

American Home Shield Overall NPS

-97

NPS

1%	Promoters
1%	Passives
98%	Detractors

American Home Shield NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2025 -96	Feb 2025	-96
Mar 2025 -96	Mar 2025	-96
Apr 2025 -97	Apr 2025	-97
May 2025 -97	May 2025	-97
Jun 2025 -97	Jun 2025	-97
Jul 2025 -97	Jul 2025	-97
Aug 2025 -97	Aug 2025	-97
Sep 2025 -97	Sep 2025	-97
Oct 2025 -97	Oct 2025	-97
Nov 2025 -97	Nov 2025	-97
Dec 2025 -97	Dec 2025	-97
Jan 2026 -97	Jan 2026	-97

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

American Home Shield NPS by Gender

Male customers rated American Home Shield's NPS 2 points higher than Female customers.

Male

-97

American Home Shield's NPS was rated -97 by Male customers on Comparably.

Promoters

Passives

98%

Detractors

Female

-99

American Home Shield's NPS was rated -99 by Female customers on Comparably.

Promoters

Passives

99%

Detractors

American Home Shield NPS by Ethnicity

American Home Shield's NPS was rated the highest by Caucasian customers, and the lowest by Native American customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -97	Caucasian	-97
Hispanic or Latino -100	Hispanic or Latino	-100
African American/Black -99	African American/Black	-99
Asian or Pacific Islander -100	Asian or Pacific Islander	-100
Native American -100	Native American	-100
Other -99	Other	-99

American Home Shield NPS by Age

American Home Shield's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.

100

Summary

Age

Promoters

Passives

Detractors

26-30

14%

86%

31-35

100%

36-40

100%

41-45

100%

46-50

99%

51-55

97%

56-60

100%

61-65

100%

66+

98%

American Home Shield NPS by Usage

American Home Shield's NPS was rated the highest by customers who have used American Home Shield's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -98	Less than 1 Year	-98
1 to 2 Years -99	1 to 2 Years	-99
2 to 5 Years -98	2 to 5 Years	-98
5 to 10 Years -99	5 to 10 Years	-99
Over 10 Years -97	Over 10 Years	-97

American Home Shield Customer Reviews

Out of the 112 American Home Shield customer reviews 2 were positive and 110 were constructive. American Home Shield customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

American Home Shield Customer Loyalty

80%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

80% of American Home Shield users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

80%

20%

American Home Shield Customer Loyalty Score by Gender

Female customers rated American Home Shield's Customer Loyalty score 5% higher than Male customers.

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Male

79%

Yes

Female

84%

Yes

American Home Shield Customer Loyalty Score by Ethnicity

American Home Shield's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

American Home Shield Customer Loyalty Score by Age

American Home Shield's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

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20%

40%

60%

80%

100%

Summary	Age	Score
26-30 87%	26-30	87%
31-35 77%	31-35	77%
36-40 78%	36-40	78%
41-45 80%	41-45	80%
46-50 79%	46-50	79%
51-55 80%	51-55	80%
56-60 84%	56-60	84%
61-65 82%	61-65	82%
66+ 83%	66+	83%

American Home Shield Customer Loyalty Score by Usage

American Home Shield's Customer Loyalty score was rated the highest by customers who have used American Home Shield's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	56%
1 to 2 Years	70%
2 to 5 Years	82%
5 to 10 Years	88%
Over 10 Years	91%

American Home Shield Customer Loyalty Score by Industry

American Home Shield's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Professional Services industry customers.

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Tech	79%
Accounting	90%
Aerospace and Aviation	85%
Architecture and Planning	90%
Arts and Entertainment	62%
Automotive and Transportation	70%
Banking and Financial Services	89%
Business and Consumer Services	100%
Construction	89%
Consulting	75%
Consumer Services	75%
Education	84%
Government and Public Policy	94%
Healthcare, Hospitals and Medicine	81%
Insurance	88%
Legal	65%
Logistics and Supply Chain	64%
Manufacturing and Machinery	73%
Marketing, Advertising and Research	64%
Military and Defense	88%
Professional Services	60%
Real Estate	80%
Retail	80%
Telecommunications	73%

American Home Shield Product Quality

1.5/5

American Home Shield has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.

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American Home Shield Product Information

American Home Shield’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated American Home Shield's product the highest.

Website: https://www.ahs.com/

Quick Insights into American Home Shield Product Quality

American Home Shield's Product Quality score was rated highest by customers who have used American Home Shield's products/services for 1 to 2 Years, and rated lowest by customers from the Telecommunications industry.

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Ranked American Home Shield Product Quality the Highest

1 to 2 Years	1.5
26-30	1.5
Accounting	1.5

Ranked American Home Shield Product Quality the Lowest

Other	1.5
Over 10 Years	1.5
Telecommunications	1.5

American Home Shield Product Quality Score by Gender

American Home Shield's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

American Home Shield Product Quality Score by Ethnicity

American Home Shield's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

American Home Shield Product Quality Score by Age

American Home Shield's Product Quality score was rated 1.5 stars by customers ages 26-30 and customers ages 66+ on Comparably.

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Summary	Age	Score
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

American Home Shield Product Quality Score by Usage

American Home Shield's Product Quality score was rated 1.5 stars by customers who have used American Home Shield's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

American Home Shield Product Quality Score by Industry

American Home Shield's Product Quality score was rated 1.5 stars by both Accounting and Telecommunications industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.5
Architecture and Planning	1.5
Arts and Entertainment	1.5
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Business and Consumer Services	1.5
Construction	1.5
Consulting	1.5
Consumer Services	1.5
Education	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Insurance	1.5
Legal	1.5
Logistics and Supply Chain	1.5
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	1.5
Military and Defense	1.5
Professional Services	1.5
Real Estate	1.5
Retail	1.5
Telecommunications	1.5

American Home Shield Pricing

American Home Shield ROI & Value For Money

1.5/5

American Home Shield has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.

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American Home Shield Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.

Quick Insights into American Home Shield ROI

American Home Shield's ROI score was rated highest by customers who have used American Home Shield's products/services for 1 to 2 Years, and rated lowest by customers from the Telecommunications industry.

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Ranked American Home Shield ROI the Highest

1 to 2 Years	1.5
26-30	1.5
Accounting	1.5

Ranked American Home Shield ROI the Lowest

Other	1.5
Over 10 Years	1.5
Telecommunications	1.5

American Home Shield ROI Score by Gender

American Home Shield's ROI score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

American Home Shield ROI Score by Ethnicity

American Home Shield's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

American Home Shield ROI Score by Age

American Home Shield's ROI score was rated 1.5 stars by customers ages 26-30 and customers ages 66+ on Comparably.

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Summary	Age	Score
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

American Home Shield ROI Score by Usage

American Home Shield's ROI score was rated 1.5 stars by customers who have used American Home Shield's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

American Home Shield ROI Score by Industry

American Home Shield's ROI score was rated 1.5 stars by both Accounting and Telecommunications industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.5
Architecture and Planning	1.5
Arts and Entertainment	1.5
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Business and Consumer Services	1.5
Construction	1.5
Consulting	1.5
Consumer Services	1.5
Education	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Insurance	1.5
Legal	1.5
Logistics and Supply Chain	1.5
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	1.5
Military and Defense	1.5
Professional Services	1.5
Real Estate	1.5
Retail	1.5
Telecommunications	1.5

American Home Shield Customer Satisfaction (CSAT)

American Home Shield Customer Satisfaction (CSAT) Score

3 / 100

American Home Shield has an overall Customer Satisfaction score of 3 rated by its users and customers.

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Very Satisfied	3%
Satisfied	0%
Neither Satisfied nor Dissatisfied	2%
Dissatisfied	10%
Very Dissatisfied	85%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

10%

Very Dissatisfied

85%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into American Home Shield Customer Satisfaction

American Home Shield's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers from the Telecommunications industry.

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Ranked American Home Shield Customer Satisfaction the Highest

26-30	29%
Native American	17%
Professional Services	11%

Ranked American Home Shield Customer Satisfaction the Lowest

61-65	0%
Hispanic or Latino	0%
Telecommunications	0%

American Home Shield Customer Satisfaction Score by Gender

Male customers rated American Home Shield's Customer Satisfaction score 1 points higher than Female customers.

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3 / 100

Male

	Very Satisfied	3%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	1%
	Dissatisfied	10%
	Very Dissatisfied	86%

2 / 100

Female

	Very Satisfied	1%
	Satisfied	1%
	Neither Satisfied nor Dissatisfied	1%
	Dissatisfied	10%
	Very Dissatisfied	87%

American Home Shield Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

American Home Shield's Customer Satisfaction (CSAT) score was rated 3% according to Caucasian users and customers.

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3 / 100

Very Satisfied	2%
Satisfied	1%
Neither Satisfied nor Dissatisfied	1%
Dissatisfied	11%
Very Dissatisfied	85%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

11%

Very Dissatisfied

85%

CSAT according to Hispanic or Latino

American Home Shield's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	8%
Very Dissatisfied	88%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

88%

CSAT according to African American/Black

American Home Shield's Customer Satisfaction (CSAT) score was rated 1% according to African American/Black users and customers.

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1 / 100

Very Satisfied	0%
Satisfied	1%
Neither Satisfied nor Dissatisfied	2%
Dissatisfied	12%
Very Dissatisfied	85%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

12%

Very Dissatisfied

85%

CSAT according to Asian or Pacific Islander

American Home Shield's Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	0%
Very Dissatisfied	96%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

96%

CSAT according to Native American

American Home Shield's Customer Satisfaction (CSAT) score was rated 17% according to Native American users and customers.

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17 / 100

Very Satisfied	17%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	83%

Very Satisfied

17%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

83%

CSAT according to Other

American Home Shield's Customer Satisfaction (CSAT) score was rated 2% according to Other users and customers.

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2 / 100

Very Satisfied	1%
Satisfied	1%
Neither Satisfied nor Dissatisfied	1%
Dissatisfied	6%
Very Dissatisfied	91%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

91%

American Home Shield Customer Satisfaction Score by Age

American Home Shield's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.

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100

Breakdown

Age

Score

26-30

29%

31-35

36-40

41-45

46-50

51-55

56-60

61-65

66+

American Home Shield Customer Satisfaction Score by Usage

American Home Shield's Customer Satisfaction score was rated the highest by customers who have used American Home Shield's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3
1 to 2 Years	2
2 to 5 Years	4
5 to 10 Years	2
Over 10 Years	1

American Home Shield Customer Satisfaction Score by Industry

American Home Shield's Customer Satisfaction score was rated the highest by Professional Services industry customers, and the lowest by Telecommunications industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "American Home Shield Customer Satisfaction Score by Industry",
	"text": "American Home Shield's Customer Satisfaction score was rated the highest by Professional Services industry customers, and the lowest by Telecommunications industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 6,
			"stars": 0,
			"csatScore": 6,
			"text": "American Home Shield's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 6
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 3,
			"stars": 0,
			"csatScore": 3,
			"text": "American Home Shield's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 3
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "American Home Shield's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "American Home Shield's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 6,
			"stars": 0,
			"csatScore": 6,
			"text": "American Home Shield's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 6
		},
		{
			"label": "Automotive and Transportation",
			"groupId": 500,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "American Home Shield's Customer Satisfaction score is  rated by Automotive and Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "American Home Shield's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "American Home Shield's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "American Home Shield's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "American Home Shield's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 9,
			"stars": 0,
			"csatScore": 9,
			"text": "American Home Shield's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 9
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "American Home Shield's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 3,
			"stars": 0,
			"csatScore": 3,
			"text": "American Home Shield's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 3
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 5,
			"stars": 0,
			"csatScore": 5,
			"text": "American Home Shield's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 5
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "American Home Shield's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "American Home Shield's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Logistics and Supply Chain",
			"groupId": 531,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "American Home Shield's Customer Satisfaction score is  rated by Logistics and Supply Chain customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "American Home Shield's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "American Home Shield's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Military and Defense",
			"groupId": 538,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "American Home Shield's Customer Satisfaction score is  rated by Military and Defense customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 11,
			"stars": 0,
			"csatScore": 11,
			"text": "American Home Shield's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 11
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 3,
			"stars": 0,
			"csatScore": 3,
			"text": "American Home Shield's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 3
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "American Home Shield's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Telecommunications",
			"groupId": 564,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "American Home Shield's Customer Satisfaction score is  rated by Telecommunications customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		}
	]
}

Tech	6
Accounting	3
Aerospace and Aviation	0
Architecture and Planning	0
Arts and Entertainment	6
Automotive and Transportation	0
Banking and Financial Services	0
Business and Consumer Services	0
Construction	0
Consulting	0
Consumer Services	9
Education	0
Government and Public Policy	3
Healthcare, Hospitals and Medicine	5
Insurance	0
Legal	0
Logistics and Supply Chain	0
Manufacturing and Machinery	0
Marketing, Advertising and Research	0
Military and Defense	0
Professional Services	11
Real Estate	3
Retail	0
Telecommunications	0

American Home Shield Customer Service

1.5/5

American Home Shield has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.

Sign Up to unlock American Home Shield's overall Customer Service score rated by its users and customers.

About American Home Shield's Customer Service

Website

https://www.ahs.com/

Quick Insights into American Home Shield Customer Service

American Home Shield's Customer Service score was rated highest by customers who have used American Home Shield's products/services for 1 to 2 Years, and rated lowest by customers from the Telecommunications industry.

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Ranked American Home Shield Customer Service the Highest

1 to 2 Years	1.5
26-30	1.5
Accounting	1.5

Ranked American Home Shield Customer Service the Lowest

Other	1.5
Over 10 Years	1.5
Telecommunications	1.5

American Home Shield Customer Service Score by Gender

American Home Shield's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

American Home Shield Customer Service Score by Ethnicity

American Home Shield's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

American Home Shield Customer Service Score by Age

American Home Shield's Customer Service score was rated 1.5 stars by customers ages 26-30 and customers ages 66+ on Comparably.

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100

Summary	Age	Customer Service Score
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

American Home Shield Customer Service Score by Usage

American Home Shield's Customer Service score was rated 1.5 stars by customers who have used American Home Shield's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

American Home Shield Customer Service Score by Industry

American Home Shield's Customer Service score was rated 1.5 stars by both Accounting and Telecommunications industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.5
Architecture and Planning	1.5
Arts and Entertainment	1.5
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Business and Consumer Services	1.5
Construction	1.5
Consulting	1.5
Consumer Services	1.5
Education	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Insurance	1.5
Legal	1.5
Logistics and Supply Chain	1.5
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	1.5
Military and Defense	1.5
Professional Services	1.5
Real Estate	1.5
Retail	1.5
Telecommunications	1.5

American Home Shield as an Employer

2.4/5

American Home Shield has a 2.4/5 stars for its overall company culture rated by their employees

bottom

CEO of American Home Shield

Timothy Haynes

In the Bottom 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

American Home Shield scored a -97 for Net Promoter Score and a -56 for Employee Net Promoter Score. NPS gauges how likely a customer of American Home Shield would recommend the brand to a friend. ENPS measures how likely American Home Shield employees would recommend working at American Home Shield to a friend.

Net Promoter Score

-97

NPS Score

1%	Promoters
1%	Passive
98%	Detractors

Employee Net Promoter Score

-56

eNPS Score

16%	Promoters
12%	Passive
72%	Detractors

Global Ranking Snapshot

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1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail