-1
NPS
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American Honda Finance
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About American Honda Finance's Brand
Brand at a Glance
50%
Customer Loyalty
2.8/5
Product Quality
3.4/5
Pricing
2.9/5
Customer Service
American Honda Finance NPS
American Honda Finance's Net Promoter Score (NPS) is a -1 with 37% Promoters, 25% Passives, and 38% Detractors. Net Promoter Score tracks whether American Honda Finance's customers would recommend using the product based on a scale of -100 to 100.
American Honda Finance Overall NPS
| 37% | Promoters |
|---|---|
| 25% | Passives |
| 38% | Detractors |
American Honda Finance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Dec 2021 0 | Dec 2021 | 0 |
Jan 2022 33 | Jan 2022 | 33 |
Mar 2022 25 | Mar 2022 | 25 |
Aug 2022 20 | Aug 2022 | 20 |
Jan 2023 13 | Jan 2023 | 13 |
Dec 2023 0 | Dec 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
American Honda Finance Customer Loyalty
50%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
50% of American Honda Finance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
American Honda Finance Product Quality
2.8/5
American Honda Finance has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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American Honda Finance Product Information
American Honda Finance’s product quality score is a 2.8 out of 5 as rated by its users and customers.
American Honda Finance Pricing
American Honda Finance ROI & Value For Money
3.4/5
American Honda Finance has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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American Honda Finance Customer Satisfaction (CSAT)
American Honda Finance Customer Satisfaction (CSAT) Score
38 / 100
American Honda Finance has an overall Customer Satisfaction score of 38 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
38%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
13%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
American Honda Finance Customer Service
2.9/5
American Honda Finance has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About American Honda Finance's Customer Service
Website
https://www.hondafinancialservices.com/
American Honda Finance as an Employer
Consumer vs. Employees
American Honda Finance scored a -1 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of American Honda Finance would recommend the brand to a friend. ENPS measures how likely American Honda Finance employees would recommend working at American Honda Finance to a friend.
Net Promoter Score
-1
NPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 8% | Promoters |
|---|---|
| 42% | Passive |
| 50% | Detractors |
