-100
NPS
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American Life Insurance Company
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About American Life Insurance Company's Brand
American Life Insurance Company provides multinational life insurance to consumers and businesses worldwide.
Brand at a Glance
60%
Customer Loyalty
1.8/5
Product Quality
2.5/5
Pricing
1.7/5
Customer Service
American Life Insurance Company NPS
American Life Insurance Company's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether American Life Insurance Company's customers would recommend using the product based on a scale of -100 to 100.
American Life Insurance Company Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
American Life Insurance Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -100 | Jul 2023 | -100 |
Sep 2023 -100 | Sep 2023 | -100 |
Jul 2024 -100 | Jul 2024 | -100 |
Nov 2024 -100 | Nov 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
American Life Insurance Company Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of American Life Insurance Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
American Life Insurance Company Product Quality
1.8/5
American Life Insurance Company has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock American Life Insurance Company's overall Product Quality score rated by its users and customers.
American Life Insurance Company Product Information
American Life Insurance Company’s product quality score is a 1.8 out of 5 as rated by its users and customers.
- Website
- http://www.alico.co.uk/en
Industry
Tech
FinTech
Insurance
American Life Insurance Company Pricing
American Life Insurance Company ROI & Value For Money
2.5/5
American Life Insurance Company has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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American Life Insurance Company Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
American Life Insurance Company Customer Service
1.7/5
American Life Insurance Company has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock American Life Insurance Company's overall Customer Service score rated by its users and customers.
About American Life Insurance Company's Customer Service
Address
1 Alico Plaza 600 King Street, Wilmington, DE 19801
Website
http://www.alico.co.uk/en
Phone Number
(302)594-2000
American Life Insurance Company as an Employer
3.6/5
American Life Insurance Company has a 3.6/5 stars for its overall company culture rated by their employees
top
10%
CEO of American Life Insurance Company
In the Top 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
American Life Insurance Company scored a -100 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of American Life Insurance Company would recommend the brand to a friend. ENPS measures how likely American Life Insurance Company employees would recommend working at American Life Insurance Company to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
