-100
NPS
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Brand Page
American Mattress
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About American Mattress' Brand
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
4/5
Pricing
1.5/5
Customer Service
American Mattress NPS
American Mattress's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether American Mattress's customers would recommend using the product based on a scale of -100 to 100.
American Mattress Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
American Mattress NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -100 | Oct 2020 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
American Mattress Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of American Mattress users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
American Mattress Product Quality
1.5/5
American Mattress has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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American Mattress Product Information
American Mattress’s product quality score is a 1.5 out of 5 as rated by its users and customers.
American Mattress Pricing
American Mattress ROI & Value For Money
4/5
American Mattress has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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American Mattress Customer Service
1.5/5
American Mattress has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About American Mattress's Customer Service
Website
http://www.AmericanMattress.com
American Mattress as an Employer
Consumer vs. Employees
American Mattress scored a -100 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of American Mattress would recommend the brand to a friend. ENPS measures how likely American Mattress employees would recommend working at American Mattress to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 29% | Promoters |
|---|---|
| 0% | Passive |
| 71% | Detractors |
