-72
NPS
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American Medical Response
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About American Medical Response's Brand
The team at AMR has a single mission of caring for the world at a moment’s notice. We are caregivers, first and foremost and we will be there when you need us. And we will always treat our patients, customers and teams with respect.
Brand at a Glance
39%
Customer Loyalty
2/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
American Medical Response NPS
American Medical Response's Net Promoter Score (NPS) is a -72 with 11% Promoters, 6% Passives, and 83% Detractors. Net Promoter Score tracks whether American Medical Response's customers would recommend using the product based on a scale of -100 to 100.
American Medical Response Overall NPS
| 11% | Promoters |
|---|---|
| 6% | Passives |
| 83% | Detractors |
American Medical Response NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 -71 | Oct 2024 | -71 |
Dec 2024 -73 | Dec 2024 | -73 |
Jan 2025 -74 | Jan 2025 | -74 |
Feb 2025 -72 | Feb 2025 | -72 |
Mar 2025 -72 | Mar 2025 | -72 |
Apr 2025 -72 | Apr 2025 | -72 |
Jun 2025 -72 | Jun 2025 | -72 |
Jul 2025 -73 | Jul 2025 | -73 |
Aug 2025 -73 | Aug 2025 | -73 |
Oct 2025 -71 | Oct 2025 | -71 |
Nov 2025 -71 | Nov 2025 | -71 |
Dec 2025 -73 | Dec 2025 | -73 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
American Medical Response NPS by Gender
Male customers rated American Medical Response's NPS 12 points higher than Female customers.
Male
-88
American Medical Response's NPS was rated -88 by Male customers on Comparably.
4%
Promoters
4%
Passives
92%
Detractors
Female
-100
American Medical Response's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
American Medical Response NPS by Ethnicity
American Medical Response's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -92 | Caucasian | -92 |
Other -89 | Other | -89 |
American Medical Response NPS by Age
American Medical Response's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
American Medical Response NPS by Usage
American Medical Response's NPS was rated the highest by customers who have used American Medical Response's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -90 | Less than 1 Year | -90 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
Over 10 Years -67 | Over 10 Years | -67 |
American Medical Response Customer Reviews
Out of the 8 American Medical Response customer reviews 0 were positive and 8 were constructive. American Medical Response customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
American Medical Response Customer Loyalty
39%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
39% of American Medical Response users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
American Medical Response Customer Loyalty Score by Gender
Female customers rated American Medical Response's Customer Loyalty score 30% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of American Medical Response.
Male
18%
Yes
Female
48%
Yes
American Medical Response Customer Loyalty Score by Ethnicity
American Medical Response's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of American Medical Response.
28
out of 100
Caucasian
30
out of 100
Other
American Medical Response Customer Loyalty Score by Age
American Medical Response's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of American Medical Response.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 10% | 18-25 | 10% |
46-50 28% | 46-50 | 28% |
56-60 30% | 56-60 | 30% |
61-65 33% | 61-65 | 33% |
66+ 33% | 66+ | 33% |
American Medical Response Customer Loyalty Score by Usage
American Medical Response's Customer Loyalty score was rated the highest by customers who have used American Medical Response's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
American Medical Response Customer Loyalty Score by Industry
American Medical Response's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
American Medical Response Product Quality
2/5
American Medical Response has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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American Medical Response Product Information
American Medical Response’s product quality score is a 2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated American Medical Response's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated American Medical Response the lowest at 1.5.
- Website
- http://www.amr.net
- Company Size
- 10,000+ Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into American Medical Response Product Quality
American Medical Response's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers who have used American Medical Response's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked American Medical Response's Product Quality.
Ranked American Medical Response Product Quality the Highest
Ranked American Medical Response Product Quality the Lowest
American Medical Response Product Quality Score by Gender
Male customers rated American Medical Response's Product Quality score 0.1 stars higher than Female customers.
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Male
1.6/5
Female
1.5/5
American Medical Response Product Quality Score by Ethnicity
American Medical Response's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of American Medical Response.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.7 | Other | 1.7 |
American Medical Response Product Quality Score by Age
American Medical Response's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of American Medical Response.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.6 | 18-25 | 1.6 |
46-50 1.5 | 46-50 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.2 | 61-65 | 2.2 |
66+ 1.5 | 66+ | 1.5 |
American Medical Response Product Quality Score by Usage
American Medical Response's Product Quality score was rated the highest by customers who have used American Medical Response's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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American Medical Response Product Quality Score by Industry
American Medical Response's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
American Medical Response Pricing
American Medical Response ROI & Value For Money
1.5/5
American Medical Response has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock American Medical Response's overall ROI score rated by its users and customers.
American Medical Response Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from American Medical Response.
Quick Insights into American Medical Response ROI
American Medical Response's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers who have used American Medical Response's products/services for Over 10 Years.
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Ranked American Medical Response ROI the Highest
Ranked American Medical Response ROI the Lowest
American Medical Response ROI Score by Gender
American Medical Response's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of American Medical Response.
Male
1.5/5
Female
1.5/5
American Medical Response ROI Score by Ethnicity
American Medical Response's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of American Medical Response.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
American Medical Response ROI Score by Age
American Medical Response's ROI score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of American Medical Response.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
American Medical Response ROI Score by Usage
American Medical Response's ROI score was rated 1.5 stars by customers who have used American Medical Response's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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American Medical Response ROI Score by Industry
American Medical Response's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
American Medical Response Customer Satisfaction (CSAT)
American Medical Response Customer Satisfaction (CSAT) Score
19 / 100
American Medical Response has an overall Customer Satisfaction score of 19 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
8%
Satisfied
11%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
65%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into American Medical Response Customer Satisfaction
American Medical Response's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked American Medical Response Customer Satisfaction the Highest
Ranked American Medical Response Customer Satisfaction the Lowest
American Medical Response Customer Satisfaction Score by Gender
Male customers rated American Medical Response's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of American Medical Response.
17 / 100
MaleVery Satisfied | 4% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 13% | |
Very Dissatisfied | 66% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
American Medical Response Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
American Medical Response's Customer Satisfaction (CSAT) score was rated 8% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of American Medical Response.
8 / 100
Very Satisfied
4%
Satisfied
4%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
8%
Very Dissatisfied
80%
CSAT according to Other
American Medical Response's Customer Satisfaction (CSAT) score was rated 11% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of American Medical Response.
11 / 100
Very Satisfied
0%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
78%
American Medical Response Customer Satisfaction Score by Age
American Medical Response's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of American Medical Response.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 33% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 25% | |||||||||||||||
| 66+ | 16% |
American Medical Response Customer Satisfaction Score by Usage
American Medical Response's Customer Satisfaction score was rated the highest by customers who have used American Medical Response's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
American Medical Response Customer Satisfaction Score by Industry
American Medical Response's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}American Medical Response Customer Service
1.5/5
American Medical Response has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock American Medical Response's overall Customer Service score rated by its users and customers.
About American Medical Response's Customer Service
Address
6363 S Fiddlers Green Cir Ste 1400, Greenwood Village, CO 80111-5024
Website
http://www.amr.net
Phone Number
303-495-1200
Quick Insights into American Medical Response Customer Service
American Medical Response's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers who have used American Medical Response's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked American Medical Response's Customer Service score.
Ranked American Medical Response Customer Service the Highest
Ranked American Medical Response Customer Service the Lowest
American Medical Response Customer Service Score by Gender
American Medical Response's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of American Medical Response.
Male
1.5/5
Female
1.5/5
American Medical Response Customer Service Score by Ethnicity
American Medical Response's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of American Medical Response.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
American Medical Response Customer Service Score by Age
American Medical Response's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of American Medical Response.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.6 | 18-25 | 1.6 |
46-50 1.5 | 46-50 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
American Medical Response Customer Service Score by Usage
American Medical Response's Customer Service score was rated 1.5 stars by customers who have used American Medical Response's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
American Medical Response Customer Service Score by Industry
American Medical Response's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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American Medical Response as an Employer
2.4/5
American Medical Response has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of American Medical Response
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
American Medical Response scored a -72 for Net Promoter Score and a -46 for Employee Net Promoter Score. NPS gauges how likely a customer of American Medical Response would recommend the brand to a friend. ENPS measures how likely American Medical Response employees would recommend working at American Medical Response to a friend.
Net Promoter Score
-72
NPS Score
| 11% | Promoters |
|---|---|
| 6% | Passive |
| 83% | Detractors |
Employee Net Promoter Score
-46
eNPS Score
| 22% | Promoters |
|---|---|
| 10% | Passive |
| 68% | Detractors |
