30
NPS
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American Museum of Natural History
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About American Museum of Natural History's Brand
American Museum of Natural History is a scientific and cultural institution.
Brand at a Glance
64%
Customer Loyalty
3.6/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
American Museum of Natural History NPS
American Museum of Natural History's Net Promoter Score (NPS) is a 30 with 61% Promoters, 8% Passives, and 31% Detractors. Net Promoter Score tracks whether American Museum of Natural History's customers would recommend using the product based on a scale of -100 to 100.
American Museum of Natural History Overall NPS
| 61% | Promoters |
|---|---|
| 8% | Passives |
| 31% | Detractors |
American Museum of Natural History NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Jun 2021 33 | Jun 2021 | 33 |
Dec 2021 50 | Dec 2021 | 50 |
Jan 2022 60 | Jan 2022 | 60 |
Feb 2022 33 | Feb 2022 | 33 |
Aug 2022 13 | Aug 2022 | 13 |
Sep 2022 22 | Sep 2022 | 22 |
Jun 2023 10 | Jun 2023 | 10 |
Nov 2023 18 | Nov 2023 | 18 |
Feb 2024 25 | Feb 2024 | 25 |
Jun 2026 30 | Jun 2026 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
American Museum of Natural History NPS by Gender
American Museum of Natural History's NPS was rated 100 by Female customers on Comparably.
Female
100
American Museum of Natural History's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Male
N/A
American Museum of Natural History's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
American Museum of Natural History NPS by Usage
American Museum of Natural History's NPS was rated 100 points by customers who have used American Museum of Natural History's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 100 | Over 10 Years | 100 |
American Museum of Natural History Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of American Museum of Natural History users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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American Museum of Natural History Customer Loyalty Score by Gender
American Museum of Natural History's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
American Museum of Natural History Customer Loyalty Score by Usage
American Museum of Natural History's Customer Loyalty score was rated 100% by customers who have used American Museum of Natural History's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
American Museum of Natural History Product Quality
3.6/5
American Museum of Natural History has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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American Museum of Natural History Product Information
American Museum of Natural History’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.amnh.org/
- Company Size
- 1,001-5,000 Employees
Industry
Non-Profit
Education
Quick Insights into American Museum of Natural History Product Quality
American Museum of Natural History's Product Quality score was rated highest by Female customers.
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Ranked American Museum of Natural History Product Quality the Highest
American Museum of Natural History Product Quality Score by Gender
American Museum of Natural History's Product Quality score was rated 5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of American Museum of Natural History.
Female
5/5
Male
N/A
American Museum of Natural History Product Quality Score by Usage
American Museum of Natural History's Product Quality score was rated 5 stars by customers who have used American Museum of Natural History's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
American Museum of Natural History Pricing
American Museum of Natural History ROI & Value For Money
3.8/5
American Museum of Natural History has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into American Museum of Natural History ROI
American Museum of Natural History's ROI score was rated highest by Female customers.
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Ranked American Museum of Natural History ROI the Highest
American Museum of Natural History ROI Score by Gender
American Museum of Natural History's ROI score was rated 5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of American Museum of Natural History.
Female
5/5
Male
N/A
American Museum of Natural History ROI Score by Usage
American Museum of Natural History's ROI score was rated 5 stars by customers who have used American Museum of Natural History's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
American Museum of Natural History Customer Satisfaction (CSAT)
American Museum of Natural History Customer Satisfaction (CSAT) Score
62 / 100
American Museum of Natural History has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
25%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
American Museum of Natural History Customer Service
3.7/5
American Museum of Natural History has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About American Museum of Natural History's Customer Service
Address
Central Park West, 79th Street, New York City, NY
Website
http://www.amnh.org/
Phone Number
(212) 769-5100
Quick Insights into American Museum of Natural History Customer Service
American Museum of Natural History's Customer Service score was rated highest by Female customers.
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Ranked American Museum of Natural History Customer Service the Highest
American Museum of Natural History Customer Service Score by Gender
American Museum of Natural History's Customer Service score was rated 4.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of American Museum of Natural History.
Female
4.8/5
Male
N/A
American Museum of Natural History Customer Service Score by Usage
American Museum of Natural History's Customer Service score was rated 4.8 stars by customers who have used American Museum of Natural History's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
American Museum of Natural History as an Employer
Consumer vs. Employees
American Museum of Natural History scored a 30 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of American Museum of Natural History would recommend the brand to a friend. ENPS measures how likely American Museum of Natural History employees would recommend working at American Museum of Natural History to a friend.
Net Promoter Score
30
NPS Score
| 61% | Promoters |
|---|---|
| 8% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 32% | Promoters |
|---|---|
| 23% | Passive |
| 45% | Detractors |
