-83
NPS
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American National Insurance Company
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About American National Insurance Company's Brand
Brand at a Glance
71%
Customer Loyalty
1.5/5
Product Quality
1.9/5
Pricing
1.6/5
Customer Service
American National Insurance Company CMO
Scott C. Campbell
Mr. Scott C. Campbell has been the Chief Marketing Officer - Multiple Line at American National Insurance Co. since January 2013 and has been its Executive Vice President since April 2015. Mr. Campbell served as the Senior Vice President at American National Insurance Co. from January 2013 to April 2015.
American National Insurance Company NPS
American National Insurance Company's Net Promoter Score (NPS) is a -83 with 7% Promoters, 3% Passives, and 90% Detractors. Net Promoter Score tracks whether American National Insurance Company's customers would recommend using the product based on a scale of -100 to 100.
American National Insurance Company Overall NPS
| 7% | Promoters |
|---|---|
| 3% | Passives |
| 90% | Detractors |
American National Insurance Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 -75 | Mar 2024 | -75 |
Apr 2024 -79 | Apr 2024 | -79 |
May 2024 -79 | May 2024 | -79 |
Jun 2024 -82 | Jun 2024 | -82 |
Oct 2024 -82 | Oct 2024 | -82 |
Nov 2024 -82 | Nov 2024 | -82 |
Jan 2025 -82 | Jan 2025 | -82 |
Mar 2025 -82 | Mar 2025 | -82 |
Apr 2025 -82 | Apr 2025 | -82 |
Oct 2025 -84 | Oct 2025 | -84 |
Nov 2025 -84 | Nov 2025 | -84 |
Feb 2026 -84 | Feb 2026 | -84 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
American National Insurance Company NPS by Gender
Male customers rated American National Insurance Company's NPS 22 points higher than Female customers.
Male
-78
American National Insurance Company's NPS was rated -78 by Male customers on Comparably.
9%
Promoters
4%
Passives
87%
Detractors
Female
-100
American National Insurance Company's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
American National Insurance Company NPS by Ethnicity
American National Insurance Company's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -90 | Caucasian | -90 |
African American/Black -60 | African American/Black | -60 |
Other -100 | Other | -100 |
American National Insurance Company NPS by Age
American National Insurance Company's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
American National Insurance Company NPS by Usage
American National Insurance Company's NPS was rated the highest by customers who have used American National Insurance Company's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -75 | Less than 1 Year | -75 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -78 | 2 to 5 Years | -78 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -90 | Over 10 Years | -90 |
American National Insurance Company Customer Reviews
Out of the 11 American National Insurance Company customer reviews 0 were positive and 11 were constructive. American National Insurance Company customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
American National Insurance Company Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of American National Insurance Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
American National Insurance Company Customer Loyalty Score by Gender
Female customers rated American National Insurance Company's Customer Loyalty score 21% higher than Male customers.
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Male
57%
Yes
Female
78%
Yes
American National Insurance Company Customer Loyalty Score by Ethnicity
American National Insurance Company's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of American National Insurance Company.
58
out of 100
Caucasian
100
out of 100
African American/Black
78
out of 100
Other
American National Insurance Company Customer Loyalty Score by Age
American National Insurance Company's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of American National Insurance Company.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 78% | 46-50 | 78% |
51-55 78% | 51-55 | 78% |
56-60 70% | 56-60 | 70% |
61-65 100% | 61-65 | 100% |
66+ 61% | 66+ | 61% |
American National Insurance Company Customer Loyalty Score by Usage
American National Insurance Company's Customer Loyalty score was rated the highest by customers who have used American National Insurance Company's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
American National Insurance Company Customer Loyalty Score by Industry
American National Insurance Company's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Insurance industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
American National Insurance Company Product Quality
1.5/5
American National Insurance Company has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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American National Insurance Company Product Information
American National Insurance Company’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated American National Insurance Company's product the highest. Reviewers from the Accounting industry rated American National Insurance Company the lowest at 1.5.
- Company Size
- 1,001-5,000 Employees
Quick Insights into American National Insurance Company Product Quality
American National Insurance Company's Product Quality score was rated highest by customers who have used American National Insurance Company's products/services for Less than 1 Year, and rated lowest by customers who have used American National Insurance Company's products/services for Over 10 Years.
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Ranked American National Insurance Company Product Quality the Highest
Ranked American National Insurance Company Product Quality the Lowest
American National Insurance Company Product Quality Score by Gender
Male customers rated American National Insurance Company's Product Quality score 0.1 stars higher than Female customers.
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Male
1.6/5
Female
1.5/5
American National Insurance Company Product Quality Score by Ethnicity
American National Insurance Company's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of American National Insurance Company.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
American National Insurance Company Product Quality Score by Age
American National Insurance Company's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of American National Insurance Company.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.7 | 66+ | 1.7 |
American National Insurance Company Product Quality Score by Usage
American National Insurance Company's Product Quality score was rated the highest by customers who have used American National Insurance Company's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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American National Insurance Company Product Quality Score by Industry
American National Insurance Company's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Insurance industry customers.
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American National Insurance Company Pricing
American National Insurance Company ROI & Value For Money
1.9/5
American National Insurance Company has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock American National Insurance Company's overall ROI score rated by its users and customers.
American National Insurance Company Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Insurance industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from American National Insurance Company.
Quick Insights into American National Insurance Company ROI
American National Insurance Company's ROI score was rated highest by customers from the Insurance industry, and rated lowest by Other customers.
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Ranked American National Insurance Company ROI the Highest
Ranked American National Insurance Company ROI the Lowest
American National Insurance Company ROI Score by Gender
Male customers rated American National Insurance Company's ROI score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of American National Insurance Company.
Male
2/5
Female
1.5/5
American National Insurance Company ROI Score by Ethnicity
American National Insurance Company's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of American National Insurance Company.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
American National Insurance Company ROI Score by Age
American National Insurance Company's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of American National Insurance Company.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
51-55 1.7 | 51-55 | 1.7 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.2 | 66+ | 2.2 |
American National Insurance Company ROI Score by Usage
American National Insurance Company's ROI score was rated the highest by customers who have used American National Insurance Company's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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American National Insurance Company ROI Score by Industry
American National Insurance Company's ROI score was rated the highest by Insurance industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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American National Insurance Company Customer Satisfaction (CSAT)
American National Insurance Company Customer Satisfaction (CSAT) Score
7 / 100
American National Insurance Company has an overall Customer Satisfaction score of 7 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
3%
Satisfied
4%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
21%
Very Dissatisfied
66%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into American National Insurance Company Customer Satisfaction
American National Insurance Company's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by customers from the Tech industry.
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Ranked American National Insurance Company Customer Satisfaction the Highest
Ranked American National Insurance Company Customer Satisfaction the Lowest
American National Insurance Company Customer Satisfaction Score by Gender
American National Insurance Company's Customer Satisfaction score was rated 5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of American National Insurance Company.
5 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 5% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 14% | |
Very Dissatisfied | 71% |
5 / 100
FemaleVery Satisfied | 5% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 15% | |
Very Dissatisfied | 75% |
American National Insurance Company Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
American National Insurance Company's Customer Satisfaction (CSAT) score was rated 7% according to Caucasian users and customers.
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7 / 100
Very Satisfied
3%
Satisfied
4%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
19%
Very Dissatisfied
70%
CSAT according to African American/Black
American National Insurance Company's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
60%
CSAT according to Other
American National Insurance Company's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of American National Insurance Company.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
American National Insurance Company Customer Satisfaction Score by Age
American National Insurance Company's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of American National Insurance Company.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 25% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 5% |
American National Insurance Company Customer Satisfaction Score by Usage
American National Insurance Company's Customer Satisfaction score was rated the highest by customers who have used American National Insurance Company's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
American National Insurance Company Customer Satisfaction Score by Industry
American National Insurance Company's Customer Satisfaction score was rated 0 points by both Accounting and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}American National Insurance Company Customer Service
1.6/5
American National Insurance Company has an overall Customer Service score of 1.6 out of 5 stars rated by its users and customers.
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About American National Insurance Company's Customer Service
Website
http://www.americannational.com
Quick Insights into American National Insurance Company Customer Service
American National Insurance Company's Customer Service score was rated highest by customers from the Insurance industry, and rated lowest by customers who have used American National Insurance Company's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked American National Insurance Company's Customer Service score.
Ranked American National Insurance Company Customer Service the Highest
Ranked American National Insurance Company Customer Service the Lowest
American National Insurance Company Customer Service Score by Gender
Male customers rated American National Insurance Company's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of American National Insurance Company.
Male
1.6/5
Female
1.5/5
American National Insurance Company Customer Service Score by Ethnicity
American National Insurance Company's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of American National Insurance Company.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
American National Insurance Company Customer Service Score by Age
American National Insurance Company's Customer Service score was rated 1.5 stars by customers ages 46-50 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of American National Insurance Company.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
American National Insurance Company Customer Service Score by Usage
American National Insurance Company's Customer Service score was rated the highest by customers who have used American National Insurance Company's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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American National Insurance Company Customer Service Score by Industry
American National Insurance Company's Customer Service score was rated the highest by Insurance industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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American National Insurance Company as an Employer
2.4/5
American National Insurance Company has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of American National Insurance Company
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
American National Insurance Company scored a -83 for Net Promoter Score and a -65 for Employee Net Promoter Score. NPS gauges how likely a customer of American National Insurance Company would recommend the brand to a friend. ENPS measures how likely American National Insurance Company employees would recommend working at American National Insurance Company to a friend.
Net Promoter Score
-83
NPS Score
| 7% | Promoters |
|---|---|
| 3% | Passive |
| 90% | Detractors |
Employee Net Promoter Score
-65
eNPS Score
| 12% | Promoters |
|---|---|
| 11% | Passive |
| 77% | Detractors |
