-100
NPS
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American Office
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About American Office's Brand
"American Office provides office furniture, office design, and furniture installation services in Maryland, Virginia, and Washington, DC."
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
2/5
Pricing
1.5/5
Customer Service
American Office NPS
American Office's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether American Office's customers would recommend using the product based on a scale of -100 to 100.
American Office Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
American Office NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -100 | Oct 2020 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
American Office Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of American Office users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
American Office Product Quality
1.5/5
American Office has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock American Office's overall Product Quality score rated by its users and customers.
American Office Product Information
American Office’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://americanoffice.com/
- Company Size
- 201-500 Employees
Industry
Tech
Professional Services
American Office Pricing
American Office ROI & Value For Money
2/5
American Office has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock American Office's overall ROI score rated by its users and customers.
American Office Customer Service
1.5/5
American Office has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock American Office's overall Customer Service score rated by its users and customers.
About American Office's Customer Service
Address
309 N. Calvert Street, American Office, Baltimore, MD 21202
Website
http://americanoffice.com/
American Office as an Employer
4.5/5
American Office has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
American Office scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of American Office would recommend the brand to a friend. ENPS measures how likely American Office employees would recommend working at American Office to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
