-100
NPS
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Brand Page
American Public Education
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About American Public Education's Brand
American Public Education, Inc. (NASDAQ: APEI) is an online provider of higher education focused primarily on serving the military and
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
American Public Education NPS
American Public Education's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether American Public Education's customers would recommend using the product based on a scale of -100 to 100.
American Public Education Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
American Public Education NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2026 -100 | Oct 2026 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
American Public Education Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of American Public Education users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
American Public Education Product Quality
4/5
American Public Education has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock American Public Education's overall Product Quality score rated by its users and customers.
American Public Education Product Information
American Public Education’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
American Public Education Pricing
American Public Education ROI & Value For Money
1.5/5
American Public Education has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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American Public Education Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
American Public Education Customer Service
1.5/5
American Public Education has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock American Public Education's overall Customer Service score rated by its users and customers.
About American Public Education's Customer Service
Address
111 W. Congress Street, Charles Town, WV
Website
http://www.americanpubliceducation.com
Phone Number
304-724-3700
American Public Education as an Employer
3.4/5
American Public Education has a 3.4/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of American Public Education
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
American Public Education scored a -100 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of American Public Education would recommend the brand to a friend. ENPS measures how likely American Public Education employees would recommend working at American Public Education to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 12% | Promoters |
|---|---|
| 25% | Passive |
| 63% | Detractors |
