0
NPS
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Brand Page
American Public Media
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About American Public Media's Brand
American Public Media Group is engaged in public radio, theater rental, commercial radio, and publishing activities.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
American Public Media NPS
American Public Media's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether American Public Media's customers would recommend using the product based on a scale of -100 to 100.
American Public Media Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
American Public Media NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 0 | Aug 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
American Public Media Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of American Public Media users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
American Public Media Product Quality
4/5
American Public Media has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock American Public Media's overall Product Quality score rated by its users and customers.
American Public Media Product Information
American Public Media’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Consumer Services
Content
Media
Sports & Entertainment
American Public Media Pricing
American Public Media ROI & Value For Money
4/5
American Public Media has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock American Public Media's overall ROI score rated by its users and customers.
American Public Media Customer Satisfaction (CSAT)
American Public Media Customer Satisfaction (CSAT) Score
100 / 100
American Public Media has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
American Public Media Customer Service
4/5
American Public Media has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock American Public Media's overall Customer Service score rated by its users and customers.
About American Public Media's Customer Service
Address
480 Cedar Street, Saint Paul, MN
Website
http://americanpublicmedia.publicradio.org
Consumer vs. Employees
American Public Media scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of American Public Media would recommend the brand to a friend. ENPS measures how likely American Public Media employees would recommend working at American Public Media to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
