-68
NPS
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American Residential Services
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About American Residential Services' Brand
You can always count on exceptional service from ARS/Rescue Rooter, when providing cooling, heating, and plumbing services.
Brand at a Glance
60%
Customer Loyalty
1.8/5
Product Quality
1.7/5
Pricing
1.7/5
Customer Service
American Residential Services NPS
American Residential Services's Net Promoter Score (NPS) is a -68 with 13% Promoters, 6% Passives, and 81% Detractors. Net Promoter Score tracks whether American Residential Services's customers would recommend using the product based on a scale of -100 to 100.
American Residential Services Overall NPS
| 13% | Promoters |
|---|---|
| 6% | Passives |
| 81% | Detractors |
American Residential Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -64 | Sep 2022 | -64 |
Nov 2022 -72 | Nov 2022 | -72 |
Jan 2023 -64 | Jan 2023 | -64 |
Feb 2023 -57 | Feb 2023 | -57 |
Apr 2023 -59 | Apr 2023 | -59 |
Aug 2023 -60 | Aug 2023 | -60 |
Nov 2023 -62 | Nov 2023 | -62 |
May 2024 -64 | May 2024 | -64 |
Aug 2024 -64 | Aug 2024 | -64 |
Sep 2024 -67 | Sep 2024 | -67 |
Aug 2025 -67 | Aug 2025 | -67 |
Nov 2025 -69 | Nov 2025 | -69 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
American Residential Services NPS by Gender
Male customers rated American Residential Services's NPS 29 points higher than Female customers.
Male
-54
American Residential Services's NPS was rated -54 by Male customers on Comparably.
23%
Promoters
0%
Passives
77%
Detractors
Female
-83
American Residential Services's NPS was rated -83 by Female customers on Comparably.
0%
Promoters
17%
Passives
83%
Detractors
American Residential Services NPS by Ethnicity
American Residential Services's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -78 | Caucasian | -78 |
African American/Black -100 | African American/Black | -100 |
American Residential Services NPS by Age
American Residential Services's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
American Residential Services NPS by Usage
American Residential Services's NPS was rated the highest by customers who have used American Residential Services's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -40 | Less than 1 Year | -40 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
5 to 10 Years -50 | 5 to 10 Years | -50 |
American Residential Services Customer Reviews
Out of the 5 American Residential Services customer reviews 0 were positive and 5 were constructive. American Residential Services customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
American Residential Services Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of American Residential Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
American Residential Services Customer Loyalty Score by Gender
Male customers rated American Residential Services's Customer Loyalty score 10% higher than Female customers.
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Male
65%
Yes
Female
55%
Yes
American Residential Services Customer Loyalty Score by Ethnicity
American Residential Services's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of American Residential Services.
60
out of 100
Caucasian
55
out of 100
African American/Black
American Residential Services Customer Loyalty Score by Age
American Residential Services's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of American Residential Services.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
56-60 100% | 56-60 | 100% |
66+ 46% | 66+ | 46% |
American Residential Services Customer Loyalty Score by Usage
American Residential Services's Customer Loyalty score was rated the highest by customers who have used American Residential Services's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
American Residential Services Customer Loyalty Score by Industry
American Residential Services's Customer Loyalty score was rated 64% by Tech industry customers.
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American Residential Services Product Quality
1.8/5
American Residential Services has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
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American Residential Services Product Information
American Residential Services’s product quality score is a 1.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated American Residential Services's product the highest.
- Website
- http://ars.com
- Company Size
- 5,001-10,000 Employees
Industry
Consumer Services
Quick Insights into American Residential Services Product Quality
American Residential Services's Product Quality score was rated highest by customers who have used American Residential Services's products/services for Less than 1 Year, and rated lowest by Female customers.
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Ranked American Residential Services Product Quality the Highest
Ranked American Residential Services Product Quality the Lowest
American Residential Services Product Quality Score by Gender
Male customers rated American Residential Services's Product Quality score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of American Residential Services.
Male
1.7/5
Female
1.5/5
American Residential Services Product Quality Score by Ethnicity
American Residential Services's Product Quality score was rated 1.5 stars by both African American/Black and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of American Residential Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
American Residential Services Product Quality Score by Age
American Residential Services's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of American Residential Services.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
56-60 2 | 56-60 | 2 |
66+ 1.5 | 66+ | 1.5 |
American Residential Services Product Quality Score by Usage
American Residential Services's Product Quality score was rated the highest by customers who have used American Residential Services's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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American Residential Services Product Quality Score by Industry
American Residential Services's Product Quality score was rated 1.5 stars by Tech industry customers.
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American Residential Services Pricing
American Residential Services ROI & Value For Money
1.7/5
American Residential Services has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
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American Residential Services Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into American Residential Services ROI
American Residential Services's ROI score was rated highest by customers who have used American Residential Services's products/services for 2 to 5 Years, and rated lowest by Female customers.
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Ranked American Residential Services ROI the Highest
Ranked American Residential Services ROI the Lowest
American Residential Services ROI Score by Gender
Male customers rated American Residential Services's ROI score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of American Residential Services.
Male
1.8/5
Female
1.5/5
American Residential Services ROI Score by Ethnicity
American Residential Services's ROI score was rated 1.5 stars by both African American/Black and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of American Residential Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
American Residential Services ROI Score by Age
American Residential Services's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of American Residential Services.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
56-60 2.3 | 56-60 | 2.3 |
66+ 1.5 | 66+ | 1.5 |
American Residential Services ROI Score by Usage
American Residential Services's ROI score was rated the highest by customers who have used American Residential Services's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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American Residential Services ROI Score by Industry
American Residential Services's ROI score was rated 1.6 stars by Tech industry customers.
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American Residential Services Customer Satisfaction (CSAT)
American Residential Services Customer Satisfaction (CSAT) Score
15 / 100
American Residential Services has an overall Customer Satisfaction score of 15 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
12%
Satisfied
3%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
12%
Very Dissatisfied
69%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into American Residential Services Customer Satisfaction
American Residential Services's Customer Satisfaction score was rated highest by customers who have used American Residential Services's products/services for Less than 1 Year, and rated lowest by African American/Black customers.
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Ranked American Residential Services Customer Satisfaction the Highest
Ranked American Residential Services Customer Satisfaction the Lowest
American Residential Services Customer Satisfaction Score by Gender
Female customers rated American Residential Services's Customer Satisfaction score 3 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of American Residential Services.
17 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 8% | |
Very Dissatisfied | 75% |
20 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 80% |
American Residential Services Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
American Residential Services' Customer Satisfaction (CSAT) score was rated 11% according to Caucasian users and customers.
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11 / 100
Very Satisfied
11%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
78%
CSAT according to African American/Black
American Residential Services' Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of American Residential Services.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
American Residential Services Customer Satisfaction Score by Age
American Residential Services's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of American Residential Services.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 33% | |||||||||||||||
| 66+ | 0% |
American Residential Services Customer Satisfaction Score by Usage
American Residential Services's Customer Satisfaction score was rated the highest by customers who have used American Residential Services's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
American Residential Services Customer Satisfaction Score by Industry
American Residential Services's Customer Satisfaction score was rated 0 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "American Residential Services Customer Satisfaction Score by Industry",
"text": "American Residential Services's Customer Satisfaction score was rated 0 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "American Residential Services's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}American Residential Services Customer Service
1.7/5
American Residential Services has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About American Residential Services's Customer Service
Address
965 Ridge Lake Blvd, Suite 201, Memphis, TN 38120
Website
http://ars.com
Phone Number
(317) 484-3637
American Residential Services's Social Links
Quick Insights into American Residential Services Customer Service
American Residential Services's Customer Service score was rated highest by customers who have used American Residential Services's products/services for 2 to 5 Years, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked American Residential Services' Customer Service score.
Ranked American Residential Services Customer Service the Highest
Ranked American Residential Services Customer Service the Lowest
American Residential Services Customer Service Score by Gender
Male customers rated American Residential Services's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of American Residential Services.
Male
1.6/5
Female
1.5/5
American Residential Services Customer Service Score by Ethnicity
American Residential Services's Customer Service score was rated 1.5 stars by both African American/Black and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of American Residential Services.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
American Residential Services Customer Service Score by Age
American Residential Services's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of American Residential Services.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
56-60 2 | 56-60 | 2 |
66+ 1.5 | 66+ | 1.5 |
American Residential Services Customer Service Score by Usage
American Residential Services's Customer Service score was rated the highest by customers who have used American Residential Services's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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American Residential Services Customer Service Score by Industry
American Residential Services's Customer Service score was rated 1.5 stars by Tech industry customers.
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American Residential Services as an Employer
2.5/5
American Residential Services has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of American Residential Services
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
American Residential Services scored a -68 for Net Promoter Score and a -36 for Employee Net Promoter Score. NPS gauges how likely a customer of American Residential Services would recommend the brand to a friend. ENPS measures how likely American Residential Services employees would recommend working at American Residential Services to a friend.
Net Promoter Score
-68
NPS Score
| 13% | Promoters |
|---|---|
| 6% | Passive |
| 81% | Detractors |
Employee Net Promoter Score
-36
eNPS Score
| 32% | Promoters |
|---|---|
| 0% | Passive |
| 68% | Detractors |
