15
NPS
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Brand Page
American Seafoods Group
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About American Seafoods Group's Brand
American Seafood Co is a packaging and containers company based out of 1801 W Garfield St, Seattle, Washington, United States.
Brand at a Glance
85%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4/5
Customer Service
American Seafoods Group NPS
American Seafoods Group's Net Promoter Score (NPS) is a 15 with 29% Promoters, 57% Passives, and 14% Detractors. Net Promoter Score tracks whether American Seafoods Group's customers would recommend using the product based on a scale of -100 to 100.
American Seafoods Group Overall NPS
| 29% | Promoters |
|---|---|
| 57% | Passives |
| 14% | Detractors |
American Seafoods Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 0 | Jun 2021 | 0 |
Jan 2022 0 | Jan 2022 | 0 |
Feb 2022 33 | Feb 2022 | 33 |
May 2023 25 | May 2023 | 25 |
Oct 2023 40 | Oct 2023 | 40 |
Sep 2024 14 | Sep 2024 | 14 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
American Seafoods Group Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of American Seafoods Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
American Seafoods Group Product Quality
4.1/5
American Seafoods Group has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock American Seafoods Group's overall Product Quality score rated by its users and customers.
American Seafoods Group Product Information
American Seafoods Group’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
American Seafoods Group Pricing
American Seafoods Group ROI & Value For Money
4/5
American Seafoods Group has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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American Seafoods Group Customer Satisfaction (CSAT)
American Seafoods Group Customer Satisfaction (CSAT) Score
100 / 100
American Seafoods Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
80%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
American Seafoods Group Customer Service
4/5
American Seafoods Group has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock American Seafoods Group's overall Customer Service score rated by its users and customers.
About American Seafoods Group's Customer Service
Address
1801 W Garfield St, Seattle, WA 98109-0000
Website
http://www.americanseafoods.com
American Seafoods Group as an Employer
3.4/5
American Seafoods Group has a 3.4/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of American Seafoods Group
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
American Seafoods Group scored a 15 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of American Seafoods Group would recommend the brand to a friend. ENPS measures how likely American Seafoods Group employees would recommend working at American Seafoods Group to a friend.
Net Promoter Score
15
NPS Score
| 29% | Promoters |
|---|---|
| 57% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
