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NPS
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Brand Page
American Securities
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About American Securities' Brand
American Securities is a private equity firm with approximately $15 billion under management.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3/5
Customer Service
American Securities NPS
American Securities's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether American Securities's customers would recommend using the product based on a scale of -100 to 100.
American Securities Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
American Securities NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Mar 2023 0 | Mar 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
American Securities Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of American Securities users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
American Securities Product Quality
3.7/5
American Securities has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock American Securities' overall Product Quality score rated by its users and customers.
American Securities Product Information
American Securities’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Venture Capital and Private Equity
American Securities Pricing
American Securities ROI & Value For Money
3.5/5
American Securities has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock American Securities' overall ROI score rated by its users and customers.
American Securities Customer Satisfaction (CSAT)
American Securities Customer Satisfaction (CSAT) Score
50 / 100
American Securities has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
American Securities Customer Service
3/5
American Securities has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About American Securities's Customer Service
Address
299 Park Avenue, 34th Floor, New York City, NY 10171
Website
http://www.american-securities.com/
Phone Number
1-212-476-8000
Consumer vs. Employees
American Securities scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of American Securities would recommend the brand to a friend. ENPS measures how likely American Securities employees would recommend working at American Securities to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
