-63
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
American Specialty Health
Marketing or Exec? Claim Your Free Account
About American Specialty Health's Brand
Brand at a Glance
73%
Customer Loyalty
1.6/5
Product Quality
1.6/5
Pricing
1.7/5
Customer Service
American Specialty Health NPS
American Specialty Health's Net Promoter Score (NPS) is a -63 with 12% Promoters, 13% Passives, and 75% Detractors. Net Promoter Score tracks whether American Specialty Health's customers would recommend using the product based on a scale of -100 to 100.
American Specialty Health Overall NPS
| 12% | Promoters |
|---|---|
| 13% | Passives |
| 75% | Detractors |
American Specialty Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -56 | Apr 2023 | -56 |
May 2023 -55 | May 2023 | -55 |
Jul 2023 -57 | Jul 2023 | -57 |
Aug 2023 -60 | Aug 2023 | -60 |
Apr 2024 -63 | Apr 2024 | -63 |
Feb 2025 -66 | Feb 2025 | -66 |
Apr 2025 -66 | Apr 2025 | -66 |
Jun 2025 -69 | Jun 2025 | -69 |
Jul 2025 -69 | Jul 2025 | -69 |
Nov 2025 -66 | Nov 2025 | -66 |
Dec 2025 -63 | Dec 2025 | -63 |
Jan 2026 -63 | Jan 2026 | -63 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
American Specialty Health NPS by Gender
Female customers rated American Specialty Health's NPS 42 points higher than Male customers.
Male
-100
American Specialty Health's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-58
American Specialty Health's NPS was rated -58 by Female customers on Comparably.
17%
Promoters
8%
Passives
75%
Detractors
American Specialty Health NPS by Ethnicity
American Specialty Health's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Other -80 | Other | -80 |
American Specialty Health NPS by Age
American Specialty Health's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
American Specialty Health NPS by Usage
American Specialty Health's NPS was rated the highest by customers who have used American Specialty Health's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -51 | Over 10 Years | -51 |
American Specialty Health Customer Reviews
Out of the 4 American Specialty Health customer reviews 0 were positive and 4 were constructive. American Specialty Health customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
American Specialty Health Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of American Specialty Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
American Specialty Health Customer Loyalty Score by Gender
Male customers rated American Specialty Health's Customer Loyalty score 12% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of American Specialty Health.
Male
82%
Yes
Female
70%
Yes
American Specialty Health Customer Loyalty Score by Ethnicity
American Specialty Health's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of American Specialty Health.
66
out of 100
Caucasian
70
out of 100
Asian or Pacific Islander
82
out of 100
Other
American Specialty Health Customer Loyalty Score by Age
American Specialty Health's Customer Loyalty score was rated 70% by customers ages 41-45 and customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of American Specialty Health.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 70% | 41-45 | 70% |
51-55 70% | 51-55 | 70% |
61-65 70% | 61-65 | 70% |
American Specialty Health Customer Loyalty Score by Usage
American Specialty Health's Customer Loyalty score was rated the highest by customers who have used American Specialty Health's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
American Specialty Health Customer Loyalty Score by Industry
American Specialty Health's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
American Specialty Health Product Quality
1.6/5
American Specialty Health has an overall Product Quality score of 1.6 out of 5 stars rated by its users and customers.
Sign Up to unlock American Specialty Health's overall Product Quality score rated by its users and customers.
American Specialty Health Product Information
American Specialty Health’s product quality score is a 1.6 out of 5 as rated by its users and customers. Reviewers from the Education industry rated American Specialty Health's product the highest.
- Website
- https://www.ashcompanies.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into American Specialty Health Product Quality
American Specialty Health's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked American Specialty Health's Product Quality.
Ranked American Specialty Health Product Quality the Highest
Ranked American Specialty Health Product Quality the Lowest
American Specialty Health Product Quality Score by Gender
American Specialty Health's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of American Specialty Health.
Male
1.5/5
Female
1.5/5
American Specialty Health Product Quality Score by Ethnicity
American Specialty Health's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of American Specialty Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
Other 1.5 | Other | 1.5 |
American Specialty Health Product Quality Score by Age
American Specialty Health's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of American Specialty Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
61-65 1.8 | 61-65 | 1.8 |
American Specialty Health Product Quality Score by Usage
American Specialty Health's Product Quality score was rated the highest by customers who have used American Specialty Health's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
American Specialty Health Product Quality Score by Industry
American Specialty Health's Product Quality score was rated 1.5 stars by both Education and Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
American Specialty Health Pricing
American Specialty Health ROI & Value For Money
1.6/5
American Specialty Health has a value for money and ROI score of 1.6 out of 5 stars rated by its users and customers.
Sign Up to unlock American Specialty Health's overall ROI score rated by its users and customers.
American Specialty Health Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Quick Insights into American Specialty Health ROI
American Specialty Health's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked American Specialty Health's ROI score.
Ranked American Specialty Health ROI the Highest
Ranked American Specialty Health ROI the Lowest
American Specialty Health ROI Score by Gender
American Specialty Health's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of American Specialty Health.
Male
1.5/5
Female
1.5/5
American Specialty Health ROI Score by Ethnicity
American Specialty Health's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of American Specialty Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 2.5 | Asian or Pacific Islander | 2.5 |
Other 1.5 | Other | 1.5 |
American Specialty Health ROI Score by Age
American Specialty Health's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of American Specialty Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
61-65 1.6 | 61-65 | 1.6 |
American Specialty Health ROI Score by Usage
American Specialty Health's ROI score was rated the highest by customers who have used American Specialty Health's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
American Specialty Health ROI Score by Industry
American Specialty Health's ROI score was rated 1.5 stars by both Education and Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
American Specialty Health Customer Satisfaction (CSAT)
American Specialty Health Customer Satisfaction (CSAT) Score
20 / 100
American Specialty Health has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
4%
Very Dissatisfied
72%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into American Specialty Health Customer Satisfaction
American Specialty Health's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked American Specialty Health's Customer Satisfaction.
Ranked American Specialty Health Customer Satisfaction the Highest
Ranked American Specialty Health Customer Satisfaction the Lowest
American Specialty Health Customer Satisfaction Score by Gender
Female customers rated American Specialty Health's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of American Specialty Health.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
25 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 8% | |
Very Dissatisfied | 67% |
American Specialty Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
American Specialty Health's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of American Specialty Health.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
88%
CSAT according to Asian or Pacific Islander
American Specialty Health's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of American Specialty Health.
67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
American Specialty Health's Customer Satisfaction (CSAT) score was rated 20% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of American Specialty Health.
20 / 100
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
80%
American Specialty Health Customer Satisfaction Score by Age
American Specialty Health's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of American Specialty Health.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 61-65 | 33% |
American Specialty Health Customer Satisfaction Score by Usage
American Specialty Health's Customer Satisfaction score was rated the highest by customers who have used American Specialty Health's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
American Specialty Health Customer Satisfaction Score by Industry
American Specialty Health's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "American Specialty Health Customer Satisfaction Score by Industry",
"text": "American Specialty Health's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Education",
"groupId": 515,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "American Specialty Health's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 14,
"stars": 0,
"csatScore": 14,
"text": "American Specialty Health's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 14
}
]
}American Specialty Health Customer Service
1.7/5
American Specialty Health has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock American Specialty Health's overall Customer Service score rated by its users and customers.
About American Specialty Health's Customer Service
Website
https://www.ashcompanies.com
Quick Insights into American Specialty Health Customer Service
American Specialty Health's Customer Service score was rated highest by customers ages 61-65, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked American Specialty Health's Customer Service score.
Ranked American Specialty Health Customer Service the Highest
Ranked American Specialty Health Customer Service the Lowest
American Specialty Health Customer Service Score by Gender
Female customers rated American Specialty Health's Customer Service score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of American Specialty Health.
Male
1.5/5
Female
1.7/5
American Specialty Health Customer Service Score by Ethnicity
American Specialty Health's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of American Specialty Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 2.5 | Asian or Pacific Islander | 2.5 |
Other 1.5 | Other | 1.5 |
American Specialty Health Customer Service Score by Age
American Specialty Health's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of American Specialty Health.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
61-65 3.3 | 61-65 | 3.3 |
American Specialty Health Customer Service Score by Usage
American Specialty Health's Customer Service score was rated the highest by customers who have used American Specialty Health's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
American Specialty Health Customer Service Score by Industry
American Specialty Health's Customer Service score was rated 1.5 stars by both Education and Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
American Specialty Health as an Employer
2.6/5
American Specialty Health has a 2.6/5 stars for its overall company culture rated by their employees
bottom
20%
CEO of American Specialty Health
In the Bottom 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
American Specialty Health scored a -63 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of American Specialty Health would recommend the brand to a friend. ENPS measures how likely American Specialty Health employees would recommend working at American Specialty Health to a friend.
Net Promoter Score
-63
NPS Score
| 12% | Promoters |
|---|---|
| 13% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 24% | Promoters |
|---|---|
| 10% | Passive |
| 66% | Detractors |
