-76
NPS
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American Standard Brands
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About American Standard Brands' Brand
Brand at a Glance
60%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
American Standard Brands CMO
American Standard Brands NPS
American Standard Brands's Net Promoter Score (NPS) is a -76 with 11% Promoters, 2% Passives, and 87% Detractors. Net Promoter Score tracks whether American Standard Brands's customers would recommend using the product based on a scale of -100 to 100.
American Standard Brands Overall NPS
| 11% | Promoters |
|---|---|
| 2% | Passives |
| 87% | Detractors |
American Standard Brands NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -72 | Apr 2024 | -72 |
May 2024 -75 | May 2024 | -75 |
Aug 2024 -75 | Aug 2024 | -75 |
Sep 2024 -77 | Sep 2024 | -77 |
Oct 2024 -77 | Oct 2024 | -77 |
Dec 2024 -77 | Dec 2024 | -77 |
Mar 2025 -77 | Mar 2025 | -77 |
May 2025 -77 | May 2025 | -77 |
Jun 2025 -77 | Jun 2025 | -77 |
Jul 2025 -77 | Jul 2025 | -77 |
Aug 2025 -79 | Aug 2025 | -79 |
Oct 2025 -77 | Oct 2025 | -77 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
American Standard Brands NPS by Gender
Male customers rated American Standard Brands's NPS 25 points higher than Female customers.
Male
-75
American Standard Brands's NPS was rated -75 by Male customers on Comparably.
8%
Promoters
9%
Passives
83%
Detractors
Female
-100
American Standard Brands's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
American Standard Brands NPS by Ethnicity
American Standard Brands's NPS was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -87 | Caucasian | -87 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
Other -82 | Other | -82 |
American Standard Brands NPS by Age
American Standard Brands's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
American Standard Brands NPS by Usage
American Standard Brands's NPS was rated the highest by customers who have used American Standard Brands's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -89 | 1 to 2 Years | -89 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -62 | Over 10 Years | -62 |
American Standard Brands Customer Reviews
Out of the 15 American Standard Brands customer reviews 2 were positive and 13 were constructive. American Standard Brands customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
American Standard Brands Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of American Standard Brands users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
American Standard Brands Customer Loyalty Score by Gender
Male customers rated American Standard Brands's Customer Loyalty score 15% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of American Standard Brands.
Male
63%
Yes
Female
48%
Yes
American Standard Brands Customer Loyalty Score by Ethnicity
American Standard Brands's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of American Standard Brands.
58
out of 100
Caucasian
78
out of 100
Hispanic or Latino
43
out of 100
Other
American Standard Brands Customer Loyalty Score by Age
American Standard Brands's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of American Standard Brands.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 80% | 56-60 | 80% |
61-65 70% | 61-65 | 70% |
66+ 40% | 66+ | 40% |
American Standard Brands Customer Loyalty Score by Usage
American Standard Brands's Customer Loyalty score was rated the highest by customers who have used American Standard Brands's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
American Standard Brands Customer Loyalty Score by Industry
American Standard Brands's Customer Loyalty score was rated the highest by Construction industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
American Standard Brands Product Quality
1.5/5
American Standard Brands has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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American Standard Brands Product Information
American Standard Brands’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated American Standard Brands's product the highest. Reviewers from the Education industry rated American Standard Brands the lowest at 1.5.
- Company Size
- 5,001-10,000 Employees
Quick Insights into American Standard Brands Product Quality
American Standard Brands's Product Quality score was rated highest by customers who have used American Standard Brands's products/services for Over 10 Years, and rated lowest by Other customers.
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Ranked American Standard Brands Product Quality the Highest
Ranked American Standard Brands Product Quality the Lowest
American Standard Brands Product Quality Score by Gender
Male customers rated American Standard Brands's Product Quality score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of American Standard Brands.
Male
1.8/5
Female
1.5/5
American Standard Brands Product Quality Score by Ethnicity
American Standard Brands's Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of American Standard Brands.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Other 1.5 | Other | 1.5 |
American Standard Brands Product Quality Score by Age
American Standard Brands's Product Quality score was rated 1.5 stars by customers ages 56-60 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of American Standard Brands.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
American Standard Brands Product Quality Score by Usage
American Standard Brands's Product Quality score was rated the highest by customers who have used American Standard Brands's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
American Standard Brands Product Quality Score by Industry
American Standard Brands's Product Quality score was rated the highest by Construction industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
American Standard Brands Pricing
American Standard Brands ROI & Value For Money
1.5/5
American Standard Brands has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock American Standard Brands' overall ROI score rated by its users and customers.
American Standard Brands Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry.
Quick Insights into American Standard Brands ROI
American Standard Brands's ROI score was rated highest by customers who have used American Standard Brands's products/services for Over 10 Years, and rated lowest by customers from the Tech industry.
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Ranked American Standard Brands ROI the Highest
Ranked American Standard Brands ROI the Lowest
American Standard Brands ROI Score by Gender
American Standard Brands's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of American Standard Brands.
Male
1.5/5
Female
1.5/5
American Standard Brands ROI Score by Ethnicity
American Standard Brands's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of American Standard Brands.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Other 1.5 | Other | 1.5 |
American Standard Brands ROI Score by Age
American Standard Brands's ROI score was rated 1.5 stars by customers ages 56-60 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of American Standard Brands.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
American Standard Brands ROI Score by Usage
American Standard Brands's ROI score was rated the highest by customers who have used American Standard Brands's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
American Standard Brands ROI Score by Industry
American Standard Brands's ROI score was rated 1.5 stars by both Construction and Tech industry customers.
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American Standard Brands Customer Satisfaction (CSAT)
American Standard Brands Customer Satisfaction (CSAT) Score
11 / 100
American Standard Brands has an overall Customer Satisfaction score of 11 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
6%
Satisfied
5%
Neither Satisfied nor Dissatisfied
1%
Dissatisfied
17%
Very Dissatisfied
71%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into American Standard Brands Customer Satisfaction
American Standard Brands's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked American Standard Brands' Customer Satisfaction.
Ranked American Standard Brands Customer Satisfaction the Highest
Ranked American Standard Brands Customer Satisfaction the Lowest
American Standard Brands Customer Satisfaction Score by Gender
Male customers rated American Standard Brands's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of American Standard Brands.
15 / 100
MaleVery Satisfied | 5% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 29% | |
Very Dissatisfied | 52% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 13% | |
Very Dissatisfied | 87% |
American Standard Brands Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
American Standard Brands' Customer Satisfaction (CSAT) score was rated 10% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of American Standard Brands.
10 / 100
Very Satisfied
3%
Satisfied
7%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
21%
Very Dissatisfied
69%
CSAT according to Hispanic or Latino
American Standard Brands' Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of American Standard Brands.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
75%
CSAT according to Other
American Standard Brands' Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of American Standard Brands.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
20%
Very Dissatisfied
70%
American Standard Brands Customer Satisfaction Score by Age
American Standard Brands's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of American Standard Brands.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 0% | |||||||||||||||
| 61-65 | 11% | |||||||||||||||
| 66+ | 5% |
American Standard Brands Customer Satisfaction Score by Usage
American Standard Brands's Customer Satisfaction score was rated the highest by customers who have used American Standard Brands's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
American Standard Brands Customer Satisfaction Score by Industry
American Standard Brands's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "American Standard Brands Customer Satisfaction Score by Industry",
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"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "American Standard Brands's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 25
},
{
"label": "Construction",
"groupId": 510,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "American Standard Brands's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
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},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "American Standard Brands's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
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"groupId": 522,
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]
}American Standard Brands Customer Service
1.5/5
American Standard Brands has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock American Standard Brands' overall Customer Service score rated by its users and customers.
About American Standard Brands's Customer Service
Website
https://www.americanstandard-us.com/
Quick Insights into American Standard Brands Customer Service
American Standard Brands's Customer Service score was rated highest by customers from the Construction industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked American Standard Brands' Customer Service score.
Ranked American Standard Brands Customer Service the Highest
Ranked American Standard Brands Customer Service the Lowest
American Standard Brands Customer Service Score by Gender
American Standard Brands's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of American Standard Brands.
Male
1.5/5
Female
1.5/5
American Standard Brands Customer Service Score by Ethnicity
American Standard Brands's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of American Standard Brands.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Other 1.5 | Other | 1.5 |
American Standard Brands Customer Service Score by Age
American Standard Brands's Customer Service score was rated 1.5 stars by customers ages 56-60 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of American Standard Brands.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
American Standard Brands Customer Service Score by Usage
American Standard Brands's Customer Service score was rated the highest by customers who have used American Standard Brands's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
American Standard Brands Customer Service Score by Industry
American Standard Brands's Customer Service score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.
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American Standard Brands as an Employer
3.0/5
American Standard Brands has a 3.0/5 stars for its overall company culture rated by their employees
top
40%
CEO of American Standard Brands
In the Top 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
American Standard Brands scored a -76 for Net Promoter Score and a -37 for Employee Net Promoter Score. NPS gauges how likely a customer of American Standard Brands would recommend the brand to a friend. ENPS measures how likely American Standard Brands employees would recommend working at American Standard Brands to a friend.
Net Promoter Score
-76
NPS Score
| 11% | Promoters |
|---|---|
| 2% | Passive |
| 87% | Detractors |
Employee Net Promoter Score
-37
eNPS Score
| 18% | Promoters |
|---|---|
| 27% | Passive |
| 55% | Detractors |
