50
NPS
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American States Water Company
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About American States Water Company's Brand
American States Water Company (AWR), is the parent company of Golden State Water Company (GSWC) and American States Utility Services, Inc.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4/5
Pricing
4/5
Customer Service
American States Water Company NPS
American States Water Company's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether American States Water Company's customers would recommend using the product based on a scale of -100 to 100.
American States Water Company Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
American States Water Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Oct 2022 50 | Oct 2022 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
American States Water Company Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of American States Water Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
American States Water Company Product Quality
4.5/5
American States Water Company has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock American States Water Company's overall Product Quality score rated by its users and customers.
American States Water Company Product Information
American States Water Company’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://aswater.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Energy
American States Water Company Pricing
American States Water Company ROI & Value For Money
4/5
American States Water Company has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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American States Water Company Customer Satisfaction (CSAT)
American States Water Company Customer Satisfaction (CSAT) Score
100 / 100
American States Water Company has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
American States Water Company Customer Service
4/5
American States Water Company has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About American States Water Company's Customer Service
Address
630 East Foothill Boulevard, San Dimas, CA
Website
http://aswater.com
Phone Number
+1 909-394-3600
American States Water Company as an Employer
3.8/5
American States Water Company has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
CEO of American States Water Company
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
American States Water Company scored a 50 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of American States Water Company would recommend the brand to a friend. ENPS measures how likely American States Water Company employees would recommend working at American States Water Company to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
