-6
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
American Tire Distributors
Marketing or Exec? Claim Your Free Account
About American Tire Distributors' Brand
American Tire Distributors, Inc. distributes tires, wheels, service equipment, and shop supplies to the replacement tire market. The
Brand at a Glance
78%
Customer Loyalty
3.1/5
Product Quality
3.4/5
Pricing
2.9/5
Customer Service
American Tire Distributors NPS
American Tire Distributors's Net Promoter Score (NPS) is a -6 with 47% Promoters, 0% Passives, and 53% Detractors. Net Promoter Score tracks whether American Tire Distributors's customers would recommend using the product based on a scale of -100 to 100.
American Tire Distributors Overall NPS
| 47% | Promoters |
|---|---|
| 0% | Passives |
| 53% | Detractors |
American Tire Distributors NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Nov 2022 100 | Nov 2022 | 100 |
Jul 2023 50 | Jul 2023 | 50 |
Sep 2023 60 | Sep 2023 | 60 |
Jan 2024 25 | Jan 2024 | 25 |
Feb 2024 -17 | Feb 2024 | -17 |
Apr 2024 -7 | Apr 2024 | -7 |
May 2024 -7 | May 2024 | -7 |
Oct 2024 -13 | Oct 2024 | -13 |
Dec 2024 -5 | Dec 2024 | -5 |
Apr 2025 -11 | Apr 2025 | -11 |
Oct 2025 -5 | Oct 2025 | -5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
American Tire Distributors NPS by Gender
Female customers rated American Tire Distributors's NPS 68 points higher than Male customers.
Male
-34
American Tire Distributors's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
34
American Tire Distributors's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
American Tire Distributors NPS by Ethnicity
American Tire Distributors's NPS was rated -26 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -26 | Caucasian | -26 |
American Tire Distributors NPS by Age
American Tire Distributors's NPS was rated 34 points by customers ages 36-40 on Comparably.
American Tire Distributors NPS by Usage
American Tire Distributors's NPS was rated the highest by customers who have used American Tire Distributors's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 34 | 2 to 5 Years | 34 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Over 10 Years -34 | Over 10 Years | -34 |
American Tire Distributors Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of American Tire Distributors users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
American Tire Distributors Customer Loyalty Score by Gender
Male customers rated American Tire Distributors's Customer Loyalty score 30% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of American Tire Distributors.
Male
100%
Yes
Female
70%
Yes
American Tire Distributors Customer Loyalty Score by Ethnicity
American Tire Distributors's Customer Loyalty score was rated 89% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of American Tire Distributors.
89
out of 100
Caucasian
American Tire Distributors Customer Loyalty Score by Age
American Tire Distributors's Customer Loyalty score was rated 100% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of American Tire Distributors.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
American Tire Distributors Customer Loyalty Score by Usage
American Tire Distributors's Customer Loyalty score was rated the highest by customers who have used American Tire Distributors's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
American Tire Distributors Customer Loyalty Score by Industry
American Tire Distributors's Customer Loyalty score was rated 100% by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
American Tire Distributors Product Quality
3.1/5
American Tire Distributors has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock American Tire Distributors' overall Product Quality score rated by its users and customers.
American Tire Distributors Product Information
American Tire Distributors’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated American Tire Distributors's product the highest.
- Website
- http://atd-us.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Analytics
Travel
Quick Insights into American Tire Distributors Product Quality
American Tire Distributors's Product Quality score was rated highest by customers who have used American Tire Distributors's products/services for 2 to 5 Years, and rated lowest by customers who have used American Tire Distributors's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked American Tire Distributors' Product Quality.
Ranked American Tire Distributors Product Quality the Highest
Ranked American Tire Distributors Product Quality the Lowest
American Tire Distributors Product Quality Score by Gender
Female customers rated American Tire Distributors's Product Quality score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of American Tire Distributors.
Male
3/5
Female
3.5/5
American Tire Distributors Product Quality Score by Ethnicity
American Tire Distributors's Product Quality score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of American Tire Distributors.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
American Tire Distributors Product Quality Score by Age
American Tire Distributors's Product Quality score was rated 3.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of American Tire Distributors.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.5 | 36-40 | 3.5 |
American Tire Distributors Product Quality Score by Usage
American Tire Distributors's Product Quality score was rated the highest by customers who have used American Tire Distributors's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
American Tire Distributors Product Quality Score by Industry
American Tire Distributors's Product Quality score was rated 2.3 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
American Tire Distributors Pricing
American Tire Distributors ROI & Value For Money
3.4/5
American Tire Distributors has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock American Tire Distributors' overall ROI score rated by its users and customers.
American Tire Distributors Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into American Tire Distributors ROI
American Tire Distributors's ROI score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked American Tire Distributors' ROI score.
Ranked American Tire Distributors ROI the Highest
Ranked American Tire Distributors ROI the Lowest
American Tire Distributors ROI Score by Gender
Female customers rated American Tire Distributors's ROI score 1.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of American Tire Distributors.
Male
3.2/5
Female
5/5
American Tire Distributors ROI Score by Ethnicity
American Tire Distributors's ROI score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of American Tire Distributors.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
American Tire Distributors ROI Score by Age
American Tire Distributors's ROI score was rated 4.3 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of American Tire Distributors.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.3 | 36-40 | 4.3 |
American Tire Distributors ROI Score by Usage
American Tire Distributors's ROI score was rated the highest by customers who have used American Tire Distributors's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
American Tire Distributors ROI Score by Industry
American Tire Distributors's ROI score was rated 2.3 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
American Tire Distributors Customer Satisfaction (CSAT)
American Tire Distributors Customer Satisfaction (CSAT) Score
53 / 100
American Tire Distributors has an overall Customer Satisfaction score of 53 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
6%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
41%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into American Tire Distributors Customer Satisfaction
American Tire Distributors's Customer Satisfaction score was rated highest by customers who have used American Tire Distributors's products/services for 2 to 5 Years, and rated lowest by customers who have used American Tire Distributors's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked American Tire Distributors' Customer Satisfaction.
Ranked American Tire Distributors Customer Satisfaction the Highest
Ranked American Tire Distributors Customer Satisfaction the Lowest
American Tire Distributors Customer Satisfaction Score by Gender
Female customers rated American Tire Distributors's Customer Satisfaction score 22 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of American Tire Distributors.
45 / 100
MaleVery Satisfied | 45% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 11% | |
Very Dissatisfied | 44% |
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
American Tire Distributors Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
American Tire Distributors' Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of American Tire Distributors.
50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
American Tire Distributors Customer Satisfaction Score by Age
American Tire Distributors's Customer Satisfaction score was rated 67 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of American Tire Distributors.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 67% |
American Tire Distributors Customer Satisfaction Score by Usage
American Tire Distributors's Customer Satisfaction score was rated the highest by customers who have used American Tire Distributors's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
American Tire Distributors Customer Satisfaction Score by Industry
American Tire Distributors's Customer Satisfaction score was rated 34 points by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "American Tire Distributors Customer Satisfaction Score by Industry",
"text": "American Tire Distributors's Customer Satisfaction score was rated 34 points by Accounting industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 34,
"stars": 0,
"csatScore": 34,
"text": "American Tire Distributors's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 34
}
]
}American Tire Distributors Customer Service
2.9/5
American Tire Distributors has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock American Tire Distributors' overall Customer Service score rated by its users and customers.
About American Tire Distributors's Customer Service
Address
PO Box 3145, Huntersville, NC
Website
http://atd-us.com
Phone Number
3057617978
Quick Insights into American Tire Distributors Customer Service
American Tire Distributors's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers who have used American Tire Distributors's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked American Tire Distributors' Customer Service score.
Ranked American Tire Distributors Customer Service the Highest
Ranked American Tire Distributors Customer Service the Lowest
American Tire Distributors Customer Service Score by Gender
Female customers rated American Tire Distributors's Customer Service score 0.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of American Tire Distributors.
Male
2.6/5
Female
3.5/5
American Tire Distributors Customer Service Score by Ethnicity
American Tire Distributors's Customer Service score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of American Tire Distributors.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
American Tire Distributors Customer Service Score by Age
American Tire Distributors's Customer Service score was rated 3.6 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of American Tire Distributors.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 3.6 | 36-40 | 3.6 |
American Tire Distributors Customer Service Score by Usage
American Tire Distributors's Customer Service score was rated the highest by customers who have used American Tire Distributors's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
American Tire Distributors Customer Service Score by Industry
American Tire Distributors's Customer Service score was rated 2.3 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
American Tire Distributors as an Employer
2.5/5
American Tire Distributors has a 2.5/5 stars for its overall company culture rated by their employees
bottom
25%
CEO of American Tire Distributors
In the Bottom 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
American Tire Distributors scored a -6 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of American Tire Distributors would recommend the brand to a friend. ENPS measures how likely American Tire Distributors employees would recommend working at American Tire Distributors to a friend.
Net Promoter Score
-6
NPS Score
| 47% | Promoters |
|---|---|
| 0% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 27% | Promoters |
|---|---|
| 25% | Passive |
| 48% | Detractors |
