0
NPS
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American Tower Corporation
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About American Tower Corporation's Brand
Brand at a Glance
72%
Customer Loyalty
3/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
American Tower Corporation NPS
American Tower Corporation 's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether American Tower Corporation 's customers would recommend using the product based on a scale of -100 to 100.
American Tower Corporation Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
American Tower Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Jun 2021 0 | Jun 2021 | 0 |
Sep 2021 33 | Sep 2021 | 33 |
Mar 2022 0 | Mar 2022 | 0 |
May 2022 20 | May 2022 | 20 |
Oct 2022 33 | Oct 2022 | 33 |
Dec 2022 15 | Dec 2022 | 15 |
Mar 2023 0 | Mar 2023 | 0 |
Jul 2023 -11 | Jul 2023 | -11 |
Oct 2023 0 | Oct 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
American Tower Corporation Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of American Tower Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
American Tower Corporation Product Quality
3/5
American Tower Corporation has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock American Tower Corporation's overall Product Quality score rated by its users and customers.
American Tower Corporation Product Information
American Tower Corporation ’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.americantower.com
American Tower Corporation Pricing
American Tower Corporation ROI & Value For Money
3.2/5
American Tower Corporation has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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American Tower Corporation Customer Satisfaction (CSAT)
American Tower Corporation Customer Satisfaction (CSAT) Score
40 / 100
American Tower Corporation has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
American Tower Corporation Customer Service
3.2/5
American Tower Corporation has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About American Tower Corporation 's Customer Service
Website
http://www.americantower.com
American Tower Corporation as an Employer
2.9/5
American Tower Corporation has a 2.9/5 stars for its overall company culture rated by their employees
bottom
35%
CEO of American Tower Corporation
In the Bottom 35% of Similar Sized Companies on Comparably.
Consumer vs. Employees
American Tower Corporation scored a 0 for Net Promoter Score and a -3 for Employee Net Promoter Score. NPS gauges how likely a customer of American Tower Corporation would recommend the brand to a friend. ENPS measures how likely American Tower Corporation employees would recommend working at American Tower Corporation to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-3
eNPS Score
| 37% | Promoters |
|---|---|
| 23% | Passive |
| 40% | Detractors |
