-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
American Traffic Solutions
Marketing or Exec? Claim Your Free Account
About American Traffic Solutions' Brand
The leading provider of traffic safety, mobility and compliance solutions for state & local governments, commercial fleets.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
American Traffic Solutions NPS
American Traffic Solutions's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether American Traffic Solutions's customers would recommend using the product based on a scale of -100 to 100.
American Traffic Solutions Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
American Traffic Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -100 | Dec 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
American Traffic Solutions Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of American Traffic Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
American Traffic Solutions Product Quality
1.5/5
American Traffic Solutions has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock American Traffic Solutions' overall Product Quality score rated by its users and customers.
American Traffic Solutions Product Information
American Traffic Solutions’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.atsol.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Government & Legal
American Traffic Solutions Pricing
American Traffic Solutions ROI & Value For Money
1.5/5
American Traffic Solutions has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock American Traffic Solutions' overall ROI score rated by its users and customers.
American Traffic Solutions Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
American Traffic Solutions Customer Service
1.5/5
American Traffic Solutions has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock American Traffic Solutions' overall Customer Service score rated by its users and customers.
About American Traffic Solutions's Customer Service
Address
1150 N Alma School Rd Mesa, AZ, Azusa, CA
Website
http://www.atsol.com/
Phone Number
(866)790-4111
American Traffic Solutions as an Employer
4.2/5
American Traffic Solutions has a 4.2/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of American Traffic Solutions
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
American Traffic Solutions scored a -100 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of American Traffic Solutions would recommend the brand to a friend. ENPS measures how likely American Traffic Solutions employees would recommend working at American Traffic Solutions to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
