-40
NPS
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American Woodmark Corporation
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About American Woodmark Corporation's Brand
Brand at a Glance
58%
Customer Loyalty
3/5
Product Quality
2.4/5
Pricing
2.8/5
Customer Service
American Woodmark Corporation NPS
American Woodmark Corporation's Net Promoter Score (NPS) is a -40 with 20% Promoters, 20% Passives, and 60% Detractors. Net Promoter Score tracks whether American Woodmark Corporation's customers would recommend using the product based on a scale of -100 to 100.
American Woodmark Corporation Overall NPS
| 20% | Promoters |
|---|---|
| 20% | Passives |
| 60% | Detractors |
American Woodmark Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Oct 2020 0 | Oct 2020 | 0 |
Dec 2020 0 | Dec 2020 | 0 |
Sep 2022 -25 | Sep 2022 | -25 |
Dec 2022 -40 | Dec 2022 | -40 |
Aug 2023 -17 | Aug 2023 | -17 |
Sep 2023 -29 | Sep 2023 | -29 |
Nov 2023 -37 | Nov 2023 | -37 |
Dec 2023 -33 | Dec 2023 | -33 |
Sep 2024 -40 | Sep 2024 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
American Woodmark Corporation Customer Reviews
Out of the 2 American Woodmark Corporation customer reviews 0 were positive and 2 were constructive. American Woodmark Corporation customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
American Woodmark Corporation Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of American Woodmark Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
American Woodmark Corporation Product Quality
3/5
American Woodmark Corporation has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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American Woodmark Corporation Product Information
American Woodmark Corporation’s product quality score is a 3 out of 5 as rated by its users and customers.
American Woodmark Corporation Pricing
American Woodmark Corporation ROI & Value For Money
2.4/5
American Woodmark Corporation has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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American Woodmark Corporation Customer Satisfaction (CSAT)
American Woodmark Corporation Customer Satisfaction (CSAT) Score
57 / 100
American Woodmark Corporation has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
57%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
American Woodmark Corporation Customer Service
2.8/5
American Woodmark Corporation has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About American Woodmark Corporation's Customer Service
Website
http://www.americanwoodmark.com
American Woodmark Corporation as an Employer
3.0/5
American Woodmark Corporation has a 3.0/5 stars for its overall company culture rated by their employees
bottom
20%
CEO of American Woodmark Corporation
In the Bottom 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
American Woodmark Corporation scored a -40 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of American Woodmark Corporation would recommend the brand to a friend. ENPS measures how likely American Woodmark Corporation employees would recommend working at American Woodmark Corporation to a friend.
Net Promoter Score
-40
NPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 36% | Promoters |
|---|---|
| 22% | Passive |
| 42% | Detractors |
