7
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Americold Logistics
Marketing or Exec? Claim Your Free Account
About Americold Logistics' Brand
Americold provides temperature controlled warehousing and logistics to the food industry.
Brand at a Glance
64%
Customer Loyalty
3.2/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
Americold Logistics NPS
Americold Logistics's Net Promoter Score (NPS) is a 7 with 47% Promoters, 13% Passives, and 40% Detractors. Net Promoter Score tracks whether Americold Logistics's customers would recommend using the product based on a scale of -100 to 100.
Americold Logistics Overall NPS
| 47% | Promoters |
|---|---|
| 13% | Passives |
| 40% | Detractors |
Americold Logistics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 9 | Aug 2023 | 9 |
Oct 2023 6 | Oct 2023 | 6 |
Dec 2023 5 | Dec 2023 | 5 |
Feb 2024 9 | Feb 2024 | 9 |
Mar 2024 5 | Mar 2024 | 5 |
Apr 2024 7 | Apr 2024 | 7 |
May 2024 9 | May 2024 | 9 |
Aug 2024 4 | Aug 2024 | 4 |
Sep 2024 2 | Sep 2024 | 2 |
Oct 2024 4 | Oct 2024 | 4 |
Jan 2025 4 | Jan 2025 | 4 |
Sep 2025 5 | Sep 2025 | 5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Americold Logistics NPS by Gender
Female customers rated Americold Logistics's NPS 124 points higher than Male customers.
Male
-57
Americold Logistics's NPS was rated -57 by Male customers on Comparably.
14%
Promoters
15%
Passives
71%
Detractors
Female
67
Americold Logistics's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Americold Logistics NPS by Ethnicity
Americold Logistics's NPS was rated -51 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -51 | Caucasian | -51 |
Americold Logistics NPS by Age
Americold Logistics's NPS was rated -50 points by customers ages 51-55 on Comparably.
Americold Logistics NPS by Usage
Americold Logistics's NPS was rated the highest by customers who have used Americold Logistics's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
2 to 5 Years -80 | 2 to 5 Years | -80 |
Americold Logistics Customer Reviews
Out of the 3 Americold Logistics customer reviews 2 were positive and 1 was constructive. Americold Logistics customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Americold Logistics Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Americold Logistics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Americold Logistics Customer Loyalty Score by Gender
Female customers rated Americold Logistics's Customer Loyalty score 51% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Americold Logistics.
Male
49%
Yes
Female
100%
Yes
Americold Logistics Customer Loyalty Score by Ethnicity
Americold Logistics's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Americold Logistics.
55
out of 100
Caucasian
Americold Logistics Customer Loyalty Score by Age
Americold Logistics's Customer Loyalty score was rated 55% by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Americold Logistics.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 55% | 51-55 | 55% |
Americold Logistics Customer Loyalty Score by Usage
Americold Logistics's Customer Loyalty score was rated the highest by customers who have used Americold Logistics's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Americold Logistics Product Quality
3.2/5
Americold Logistics has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Americold Logistics' overall Product Quality score rated by its users and customers.
Americold Logistics Product Information
Americold Logistics’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://americold.com/
- Company Size
- 5,001-10,000 Employees
Industry
Hardware and Devices
Quick Insights into Americold Logistics Product Quality
Americold Logistics's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Americold Logistics' Product Quality.
Ranked Americold Logistics Product Quality the Highest
Ranked Americold Logistics Product Quality the Lowest
Americold Logistics Product Quality Score by Gender
Female customers rated Americold Logistics's Product Quality score 2.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Americold Logistics.
Male
1.7/5
Female
3.8/5
Americold Logistics Product Quality Score by Ethnicity
Americold Logistics's Product Quality score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Americold Logistics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Americold Logistics Product Quality Score by Age
Americold Logistics's Product Quality score was rated 2.4 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Americold Logistics.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2.4 | 51-55 | 2.4 |
Americold Logistics Product Quality Score by Usage
Americold Logistics's Product Quality score was rated the highest by customers who have used Americold Logistics's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Americold Logistics Pricing
Americold Logistics ROI & Value For Money
2.9/5
Americold Logistics has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Americold Logistics' overall ROI score rated by its users and customers.
Quick Insights into Americold Logistics ROI
Americold Logistics's ROI score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Americold Logistics' ROI score.
Ranked Americold Logistics ROI the Highest
Ranked Americold Logistics ROI the Lowest
Americold Logistics ROI Score by Gender
Female customers rated Americold Logistics's ROI score 2.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Americold Logistics.
Male
1.7/5
Female
4/5
Americold Logistics ROI Score by Ethnicity
Americold Logistics's ROI score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Americold Logistics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Americold Logistics ROI Score by Age
Americold Logistics's ROI score was rated 2.7 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Americold Logistics.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2.7 | 51-55 | 2.7 |
Americold Logistics ROI Score by Usage
Americold Logistics's ROI score was rated the highest by customers who have used Americold Logistics's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Americold Logistics Customer Satisfaction (CSAT)
Americold Logistics Customer Satisfaction (CSAT) Score
52 / 100
Americold Logistics has an overall Customer Satisfaction score of 52 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
22%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
7%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Americold Logistics Customer Satisfaction
Americold Logistics's Customer Satisfaction score was rated highest by customers who have used Americold Logistics's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Americold Logistics' Customer Satisfaction.
Ranked Americold Logistics Customer Satisfaction the Highest
Americold Logistics Customer Satisfaction Score by Gender
Americold Logistics's Customer Satisfaction score was rated 17 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Americold Logistics.
17 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 17% | |
Very Dissatisfied | 50% |
Americold Logistics Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Americold Logistics' Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Americold Logistics.
20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
40%
Americold Logistics Customer Satisfaction Score by Age
Americold Logistics's Customer Satisfaction score was rated 25 points by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Americold Logistics.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 25% |
Americold Logistics Customer Satisfaction Score by Usage
Americold Logistics's Customer Satisfaction score was rated 33 points by customers who have used Americold Logistics's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Americold Logistics Customer Service
3/5
Americold Logistics has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Americold Logistics' overall Customer Service score rated by its users and customers.
About Americold Logistics's Customer Service
Address
Atlanta, GA
Website
http://americold.com/
Quick Insights into Americold Logistics Customer Service
Americold Logistics's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Americold Logistics' Customer Service score.
Ranked Americold Logistics Customer Service the Highest
Ranked Americold Logistics Customer Service the Lowest
Americold Logistics Customer Service Score by Gender
Female customers rated Americold Logistics's Customer Service score 2.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Americold Logistics.
Male
1.8/5
Female
4.3/5
Americold Logistics Customer Service Score by Ethnicity
Americold Logistics's Customer Service score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Americold Logistics.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Americold Logistics Customer Service Score by Age
Americold Logistics's Customer Service score was rated 2.5 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Americold Logistics.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 2.5 | 51-55 | 2.5 |
Americold Logistics Customer Service Score by Usage
Americold Logistics's Customer Service score was rated the highest by customers who have used Americold Logistics's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Americold Logistics as an Employer
3.7/5
Americold Logistics has a 3.7/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Americold Logistics scored a 7 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of Americold Logistics would recommend the brand to a friend. ENPS measures how likely Americold Logistics employees would recommend working at Americold Logistics to a friend.
Net Promoter Score
7
NPS Score
| 47% | Promoters |
|---|---|
| 13% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 41% | Promoters |
|---|---|
| 22% | Passive |
| 37% | Detractors |
