-84
NPS
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AmeriGas Partners
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About AmeriGas Partners' Brand
"AmeriGas Partners operates as a retail and wholesale distributor of propane gas, and related equipment and supplies."
Brand at a Glance
57%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
AmeriGas Partners NPS
AmeriGas Partners's Net Promoter Score (NPS) is a -84 with 7% Promoters, 2% Passives, and 91% Detractors. Net Promoter Score tracks whether AmeriGas Partners's customers would recommend using the product based on a scale of -100 to 100.
AmeriGas Partners Overall NPS
| 7% | Promoters |
|---|---|
| 2% | Passives |
| 91% | Detractors |
AmeriGas Partners NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -89 | Oct 2023 | -89 |
Feb 2024 -89 | Feb 2024 | -89 |
Mar 2024 -89 | Mar 2024 | -89 |
Jul 2024 -89 | Jul 2024 | -89 |
Nov 2024 -85 | Nov 2024 | -85 |
Dec 2024 -85 | Dec 2024 | -85 |
Jan 2025 -86 | Jan 2025 | -86 |
Feb 2025 -88 | Feb 2025 | -88 |
Mar 2025 -88 | Mar 2025 | -88 |
Jun 2025 -88 | Jun 2025 | -88 |
Jul 2025 -88 | Jul 2025 | -88 |
Nov 2025 -86 | Nov 2025 | -86 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AmeriGas Partners NPS by Gender
Female customers rated AmeriGas Partners's NPS 7 points higher than Male customers.
Male
-100
AmeriGas Partners's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-93
AmeriGas Partners's NPS was rated -93 by Female customers on Comparably.
0%
Promoters
7%
Passives
93%
Detractors
AmeriGas Partners NPS by Ethnicity
AmeriGas Partners's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -96 | Caucasian | -96 |
Other -100 | Other | -100 |
AmeriGas Partners NPS by Age
AmeriGas Partners's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
AmeriGas Partners NPS by Usage
AmeriGas Partners's NPS was rated the highest by customers who have used AmeriGas Partners's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -80 | 5 to 10 Years | -80 |
Over 10 Years -100 | Over 10 Years | -100 |
AmeriGas Partners Customer Reviews
Out of the 7 AmeriGas Partners customer reviews 0 were positive and 7 were constructive. AmeriGas Partners customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
AmeriGas Partners Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of AmeriGas Partners users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AmeriGas Partners Customer Loyalty Score by Gender
Male customers rated AmeriGas Partners's Customer Loyalty score 24% higher than Female customers.
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Male
73%
Yes
Female
49%
Yes
AmeriGas Partners Customer Loyalty Score by Ethnicity
AmeriGas Partners's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of AmeriGas Partners.
57
out of 100
Caucasian
55
out of 100
Other
AmeriGas Partners Customer Loyalty Score by Age
AmeriGas Partners's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of AmeriGas Partners.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 100% | 46-50 | 100% |
51-55 70% | 51-55 | 70% |
56-60 40% | 56-60 | 40% |
61-65 70% | 61-65 | 70% |
66+ 37% | 66+ | 37% |
AmeriGas Partners Customer Loyalty Score by Usage
AmeriGas Partners's Customer Loyalty score was rated the highest by customers who have used AmeriGas Partners's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
AmeriGas Partners Customer Loyalty Score by Industry
AmeriGas Partners's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
AmeriGas Partners Product Quality
1.5/5
AmeriGas Partners has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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AmeriGas Partners Product Information
AmeriGas Partners’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated AmeriGas Partners's product the highest. Reviewers from the Tech industry rated AmeriGas Partners the lowest at 1.5.
- Website
- www.amerigas.com
- Company Size
- 5,001-10,000 Employees
Industry
Energy
Quick Insights into AmeriGas Partners Product Quality
AmeriGas Partners's Product Quality score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers from the Tech industry.
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Ranked AmeriGas Partners Product Quality the Highest
Ranked AmeriGas Partners Product Quality the Lowest
AmeriGas Partners Product Quality Score by Gender
AmeriGas Partners's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of AmeriGas Partners.
Male
1.5/5
Female
1.5/5
AmeriGas Partners Product Quality Score by Ethnicity
AmeriGas Partners's Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of AmeriGas Partners.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
AmeriGas Partners Product Quality Score by Age
AmeriGas Partners's Product Quality score was rated 1.5 stars by customers ages 46-50 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of AmeriGas Partners.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
AmeriGas Partners Product Quality Score by Usage
AmeriGas Partners's Product Quality score was rated the highest by customers who have used AmeriGas Partners's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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AmeriGas Partners Product Quality Score by Industry
AmeriGas Partners's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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AmeriGas Partners Pricing
AmeriGas Partners ROI & Value For Money
1.5/5
AmeriGas Partners has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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AmeriGas Partners Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry.
Quick Insights into AmeriGas Partners ROI
AmeriGas Partners's ROI score was rated highest by customers ages 56-60, and rated lowest by customers from the Tech industry.
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Ranked AmeriGas Partners ROI the Highest
Ranked AmeriGas Partners ROI the Lowest
AmeriGas Partners ROI Score by Gender
AmeriGas Partners's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of AmeriGas Partners.
Male
1.5/5
Female
1.5/5
AmeriGas Partners ROI Score by Ethnicity
AmeriGas Partners's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of AmeriGas Partners.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
AmeriGas Partners ROI Score by Age
AmeriGas Partners's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of AmeriGas Partners.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.8 | 56-60 | 1.8 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
AmeriGas Partners ROI Score by Usage
AmeriGas Partners's ROI score was rated 1.5 stars by customers who have used AmeriGas Partners's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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AmeriGas Partners ROI Score by Industry
AmeriGas Partners's ROI score was rated 1.5 stars by both Aerospace and Aviation and Tech industry customers.
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AmeriGas Partners Customer Satisfaction (CSAT)
AmeriGas Partners Customer Satisfaction (CSAT) Score
8 / 100
AmeriGas Partners has an overall Customer Satisfaction score of 8 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
6%
Satisfied
2%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
10%
Very Dissatisfied
78%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into AmeriGas Partners Customer Satisfaction
AmeriGas Partners's Customer Satisfaction score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers from the Tech industry.
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Ranked AmeriGas Partners Customer Satisfaction the Highest
Ranked AmeriGas Partners Customer Satisfaction the Lowest
AmeriGas Partners Customer Satisfaction Score by Gender
Male customers rated AmeriGas Partners's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of AmeriGas Partners.
6 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 18% | |
Very Dissatisfied | 76% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 8% | |
Very Dissatisfied | 85% |
AmeriGas Partners Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
AmeriGas Partners' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of AmeriGas Partners.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
12%
Very Dissatisfied
84%
CSAT according to Other
AmeriGas Partners' Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
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25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
AmeriGas Partners Customer Satisfaction Score by Age
AmeriGas Partners's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of AmeriGas Partners.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 10% |
AmeriGas Partners Customer Satisfaction Score by Usage
AmeriGas Partners's Customer Satisfaction score was rated 0 points by customers who have used AmeriGas Partners's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
AmeriGas Partners Customer Satisfaction Score by Industry
AmeriGas Partners's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}AmeriGas Partners Customer Service
1.5/5
AmeriGas Partners has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About AmeriGas Partners's Customer Service
Address
King Of Prussia, PA
Website
www.amerigas.com
Quick Insights into AmeriGas Partners Customer Service
AmeriGas Partners's Customer Service score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked AmeriGas Partners' Customer Service score.
Ranked AmeriGas Partners Customer Service the Highest
Ranked AmeriGas Partners Customer Service the Lowest
AmeriGas Partners Customer Service Score by Gender
AmeriGas Partners's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of AmeriGas Partners.
Male
1.5/5
Female
1.5/5
AmeriGas Partners Customer Service Score by Ethnicity
AmeriGas Partners's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of AmeriGas Partners.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
AmeriGas Partners Customer Service Score by Age
AmeriGas Partners's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of AmeriGas Partners.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.3 | 56-60 | 2.3 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
AmeriGas Partners Customer Service Score by Usage
AmeriGas Partners's Customer Service score was rated the highest by customers who have used AmeriGas Partners's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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AmeriGas Partners Customer Service Score by Industry
AmeriGas Partners's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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AmeriGas Partners as an Employer
3.2/5
AmeriGas Partners has a 3.2/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
AmeriGas Partners scored a -84 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of AmeriGas Partners would recommend the brand to a friend. ENPS measures how likely AmeriGas Partners employees would recommend working at AmeriGas Partners to a friend.
Net Promoter Score
-84
NPS Score
| 7% | Promoters |
|---|---|
| 2% | Passive |
| 91% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 22% | Promoters |
|---|---|
| 30% | Passive |
| 48% | Detractors |
