25
NPS
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Ameris Bancorp
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About Ameris Bancorp's Brand
Brand at a Glance
10%
Customer Loyalty
3.2/5
Product Quality
4.5/5
Pricing
1.5/5
Customer Service
Ameris Bancorp NPS
Ameris Bancorp's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Ameris Bancorp's customers would recommend using the product based on a scale of -100 to 100.
Ameris Bancorp Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Ameris Bancorp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 -100 | Apr 2021 | -100 |
Jun 2021 0 | Jun 2021 | 0 |
Oct 2021 33 | Oct 2021 | 33 |
Nov 2021 25 | Nov 2021 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ameris Bancorp Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Ameris Bancorp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ameris Bancorp Product Quality
3.2/5
Ameris Bancorp has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Ameris Bancorp Product Information
Ameris Bancorp’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.amerisbank.com
- Company Size
- 1-10 Employees
Ameris Bancorp Pricing
Ameris Bancorp ROI & Value For Money
4.5/5
Ameris Bancorp has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Ameris Bancorp Customer Satisfaction (CSAT)
Ameris Bancorp Customer Satisfaction (CSAT) Score
100 / 100
Ameris Bancorp has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ameris Bancorp Customer Service
1.5/5
Ameris Bancorp has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Ameris Bancorp's Customer Service
Website
http://www.amerisbank.com
Ameris Bancorp as an Employer
2.8/5
Ameris Bancorp has a 2.8/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Ameris Bancorp scored a 25 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Ameris Bancorp would recommend the brand to a friend. ENPS measures how likely Ameris Bancorp employees would recommend working at Ameris Bancorp to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
