50
NPS
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Amey
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About Amey's Brand
Provider of infrastructure support services. The company offers facilities management, construction consulting, highway management and construction related support services in the United Kingdom.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Amey NPS
Amey's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Amey's customers would recommend using the product based on a scale of -100 to 100.
Amey Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Amey NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 100 | Feb 2023 | 100 |
Mar 2023 50 | Mar 2023 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Amey Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Amey users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Amey Product Quality
4/5
Amey has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Amey's overall Product Quality score rated by its users and customers.
Amey Product Information
Amey’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.amey.co.uk
- Company Size
- 5,001-10,000 Employees
Amey Pricing
Amey ROI & Value For Money
4.5/5
Amey has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Amey's overall ROI score rated by its users and customers.
Amey Customer Satisfaction (CSAT)
Amey Customer Satisfaction (CSAT) Score
100 / 100
Amey has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Amey Customer Service
4.5/5
Amey has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Amey's overall Customer Service score rated by its users and customers.
About Amey's Customer Service
Address
The Sherard Building, Oxford, OX4 4DQ
Website
www.amey.co.uk
Amey as an Employer
Consumer vs. Employees
Amey scored a 50 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Amey would recommend the brand to a friend. ENPS measures how likely Amey employees would recommend working at Amey to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 8% | Promoters |
|---|---|
| 59% | Passive |
| 33% | Detractors |
