-20
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Amica Mutual
Marketing or Exec? Claim Your Free Account
About Amica Mutual's Brand
Amica is the oldest mutual insurer of automobiles in the country. We also offer home, marine, personal umbrella liability and life insurance products.
Brand at a Glance
89%
Customer Loyalty
3/5
Product Quality
2.6/5
Pricing
2.7/5
Customer Service
Amica Mutual NPS
Amica Mutual's Net Promoter Score (NPS) is a -20 with 36% Promoters, 8% Passives, and 56% Detractors. Net Promoter Score tracks whether Amica Mutual's customers would recommend using the product based on a scale of -100 to 100.
Amica Mutual Overall NPS
| 36% | Promoters |
|---|---|
| 8% | Passives |
| 56% | Detractors |
Amica Mutual NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 -18 | Oct 2024 | -18 |
Nov 2024 -20 | Nov 2024 | -20 |
Dec 2024 -20 | Dec 2024 | -20 |
Jan 2025 -19 | Jan 2025 | -19 |
Feb 2025 -20 | Feb 2025 | -20 |
Mar 2025 -20 | Mar 2025 | -20 |
Apr 2025 -19 | Apr 2025 | -19 |
Jun 2025 -19 | Jun 2025 | -19 |
Aug 2025 -19 | Aug 2025 | -19 |
Oct 2025 -19 | Oct 2025 | -19 |
Dec 2025 -22 | Dec 2025 | -22 |
Jan 2026 -22 | Jan 2026 | -22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Amica Mutual NPS by Gender
Male customers rated Amica Mutual's NPS 12 points higher than Female customers.
Male
-31
Amica Mutual's NPS was rated -31 by Male customers on Comparably.
31%
Promoters
7%
Passives
62%
Detractors
Female
-43
Amica Mutual's NPS was rated -43 by Female customers on Comparably.
21%
Promoters
15%
Passives
64%
Detractors
Amica Mutual NPS by Ethnicity
Amica Mutual's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -31 | Caucasian | -31 |
Hispanic or Latino -34 | Hispanic or Latino | -34 |
Other -34 | Other | -34 |
Amica Mutual NPS by Age
Amica Mutual's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Amica Mutual NPS by Usage
Amica Mutual's NPS was rated the highest by customers who have used Amica Mutual's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -20 | Less than 1 Year | -20 |
1 to 2 Years -17 | 1 to 2 Years | -17 |
2 to 5 Years 12 | 2 to 5 Years | 12 |
5 to 10 Years -70 | 5 to 10 Years | -70 |
Over 10 Years -33 | Over 10 Years | -33 |
Amica Mutual Customer Reviews
Out of the 19 Amica Mutual customer reviews 9 were positive and 10 were constructive. Amica Mutual customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Amica Mutual Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Amica Mutual users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Amica Mutual Customer Loyalty Score by Gender
Male customers rated Amica Mutual's Customer Loyalty score 2% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Amica Mutual.
Male
89%
Yes
Female
87%
Yes
Amica Mutual Customer Loyalty Score by Ethnicity
Amica Mutual's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Amica Mutual.
90
out of 100
Caucasian
100
out of 100
Hispanic or Latino
70
out of 100
Other
Amica Mutual Customer Loyalty Score by Age
Amica Mutual's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Amica Mutual.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
36-40 100% | 36-40 | 100% |
41-45 40% | 41-45 | 40% |
46-50 89% | 46-50 | 89% |
51-55 46% | 51-55 | 46% |
56-60 100% | 56-60 | 100% |
61-65 94% | 61-65 | 94% |
66+ 90% | 66+ | 90% |
Amica Mutual Customer Loyalty Score by Usage
Amica Mutual's Customer Loyalty score was rated the highest by customers who have used Amica Mutual's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Amica Mutual Customer Loyalty Score by Industry
Amica Mutual's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Amica Mutual Product Quality
3/5
Amica Mutual has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Amica Mutual's overall Product Quality score rated by its users and customers.
Amica Mutual Product Information
Amica Mutual’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Amica Mutual's product the highest. Reviewers from the Legal industry rated Amica Mutual the lowest at 3.1.
- Website
- http://www.amica.com
- Company Size
- 1,001-5,000 Employees
Industry
Insurance
Quick Insights into Amica Mutual Product Quality
Amica Mutual's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers from the Real Estate industry.
Sign Up to unlock insights into how customers have ranked Amica Mutual's Product Quality.
Ranked Amica Mutual Product Quality the Highest
Ranked Amica Mutual Product Quality the Lowest
Amica Mutual Product Quality Score by Gender
Male customers rated Amica Mutual's Product Quality score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Amica Mutual.
Male
2.9/5
Female
2.7/5
Amica Mutual Product Quality Score by Ethnicity
Amica Mutual's Product Quality score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Amica Mutual.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
Other 2.5 | Other | 2.5 |
Amica Mutual Product Quality Score by Age
Amica Mutual's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Amica Mutual.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2 | 31-35 | 2 |
36-40 5 | 36-40 | 5 |
41-45 3 | 41-45 | 3 |
46-50 2.6 | 46-50 | 2.6 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.5 | 56-60 | 2.5 |
61-65 2.4 | 61-65 | 2.4 |
66+ 3.2 | 66+ | 3.2 |
Amica Mutual Product Quality Score by Usage
Amica Mutual's Product Quality score was rated the highest by customers who have used Amica Mutual's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Amica Mutual Product Quality Score by Industry
Amica Mutual's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Amica Mutual Pricing
Amica Mutual ROI & Value For Money
2.6/5
Amica Mutual has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Amica Mutual's overall ROI score rated by its users and customers.
Amica Mutual Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consulting industry. The users from the Automotive and Transportation industry think that they had the lowest ROI from Amica Mutual.
Quick Insights into Amica Mutual ROI
Amica Mutual's ROI score was rated highest by customers from the Consulting industry, and rated lowest by customers from the Real Estate industry.
Sign Up to unlock insights into how customers have ranked Amica Mutual's ROI score.
Ranked Amica Mutual ROI the Highest
Ranked Amica Mutual ROI the Lowest
Amica Mutual ROI Score by Gender
Male customers rated Amica Mutual's ROI score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Amica Mutual.
Male
2.5/5
Female
2.1/5
Amica Mutual ROI Score by Ethnicity
Amica Mutual's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Amica Mutual.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Hispanic or Latino 2.6 | Hispanic or Latino | 2.6 |
Other 2.4 | Other | 2.4 |
Amica Mutual ROI Score by Age
Amica Mutual's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Amica Mutual.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.6 | 31-35 | 2.6 |
36-40 4.1 | 36-40 | 4.1 |
41-45 2.6 | 41-45 | 2.6 |
46-50 2.2 | 46-50 | 2.2 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.1 | 56-60 | 2.1 |
61-65 1.6 | 61-65 | 1.6 |
66+ 2.8 | 66+ | 2.8 |
Amica Mutual ROI Score by Usage
Amica Mutual's ROI score was rated the highest by customers who have used Amica Mutual's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Amica Mutual ROI Score by Industry
Amica Mutual's ROI score was rated the highest by Consulting industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Amica Mutual Customer Satisfaction (CSAT)
Amica Mutual Customer Satisfaction (CSAT) Score
41 / 100
Amica Mutual has an overall Customer Satisfaction score of 41 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
11%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
16%
Very Dissatisfied
37%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Amica Mutual Customer Satisfaction
Amica Mutual's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by customers from the Hospitality industry.
Sign Up to unlock insights into how customers have ranked Amica Mutual's Customer Satisfaction.
Ranked Amica Mutual Customer Satisfaction the Highest
Ranked Amica Mutual Customer Satisfaction the Lowest
Amica Mutual Customer Satisfaction Score by Gender
Amica Mutual's Customer Satisfaction score was rated 34 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Amica Mutual.
34 / 100
MaleVery Satisfied | 30% | |
|---|---|---|
Satisfied | 4% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 21% | |
Very Dissatisfied | 39% |
34 / 100
FemaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 4% | |
Very Dissatisfied | 49% |
Amica Mutual Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Amica Mutual's Customer Satisfaction (CSAT) score was rated 35% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Amica Mutual.
35 / 100
Very Satisfied
28%
Satisfied
7%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
17%
Very Dissatisfied
37%
CSAT according to Hispanic or Latino
Amica Mutual's Customer Satisfaction (CSAT) score was rated 33% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Amica Mutual.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Other
Amica Mutual's Customer Satisfaction (CSAT) score was rated 41% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Amica Mutual.
41 / 100
Very Satisfied
33%
Satisfied
8%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
51%
Amica Mutual Customer Satisfaction Score by Age
Amica Mutual's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Amica Mutual.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 33% | |||||||||||||||
| 36-40 | 75% | |||||||||||||||
| 41-45 | 66% | |||||||||||||||
| 46-50 | 60% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 25% | |||||||||||||||
| 61-65 | 8% | |||||||||||||||
| 66+ | 43% |
Amica Mutual Customer Satisfaction Score by Usage
Amica Mutual's Customer Satisfaction score was rated the highest by customers who have used Amica Mutual's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Amica Mutual Customer Satisfaction Score by Industry
Amica Mutual's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Hospitality industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Amica Mutual Customer Satisfaction Score by Industry",
"text": "Amica Mutual's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Hospitality industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 35,
"stars": 0,
"csatScore": 35,
"text": "Amica Mutual's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 35
},
{
"label": "Accounting",
"groupId": 495,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Amica Mutual's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Amica Mutual's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Education",
"groupId": 515,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "Amica Mutual's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 40
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Amica Mutual's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Hospitality",
"groupId": 523,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Amica Mutual's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Insurance",
"groupId": 526,
"score": 57,
"stars": 0,
"csatScore": 57,
"text": "Amica Mutual's Customer Satisfaction score is rated by Insurance customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 57
}
]
}Amica Mutual Customer Service
2.7/5
Amica Mutual has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Amica Mutual's overall Customer Service score rated by its users and customers.
About Amica Mutual's Customer Service
Address
100 Amica Way, Lincoln, RI 02865
Website
http://www.amica.com
Phone Number
800-242-6422
Amica Mutual's Social Links
Quick Insights into Amica Mutual Customer Service
Amica Mutual's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers from the Automotive and Transportation industry.
Sign Up to unlock insights into how customers have ranked Amica Mutual's Customer Service score.
Ranked Amica Mutual Customer Service the Highest
Ranked Amica Mutual Customer Service the Lowest
Amica Mutual Customer Service Score by Gender
Male customers rated Amica Mutual's Customer Service score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Amica Mutual.
Male
2.6/5
Female
2.2/5
Amica Mutual Customer Service Score by Ethnicity
Amica Mutual's Customer Service score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Amica Mutual.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
Other 2.1 | Other | 2.1 |
Amica Mutual Customer Service Score by Age
Amica Mutual's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Amica Mutual.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2 | 31-35 | 2 |
36-40 4.9 | 36-40 | 4.9 |
41-45 3.3 | 41-45 | 3.3 |
46-50 2.5 | 46-50 | 2.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.8 | 56-60 | 1.8 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.9 | 66+ | 2.9 |
Amica Mutual Customer Service Score by Usage
Amica Mutual's Customer Service score was rated the highest by customers who have used Amica Mutual's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Amica Mutual Customer Service Score by Industry
Amica Mutual's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Amica Mutual as an Employer
2.4/5
Amica Mutual has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Amica Mutual scored a -20 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Amica Mutual would recommend the brand to a friend. ENPS measures how likely Amica Mutual employees would recommend working at Amica Mutual to a friend.
Net Promoter Score
-20
NPS Score
| 36% | Promoters |
|---|---|
| 8% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 21% | Promoters |
|---|---|
| 8% | Passive |
| 71% | Detractors |
