41
NPS
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Amkor Technology
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About Amkor Technology's Brand
Amkor is a leading provider of semiconductor assembly and test services to semiconductor companies and electronics OEMs.
Brand at a Glance
86%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Amkor Technology NPS
Amkor Technology's Net Promoter Score (NPS) is a 41 with 62% Promoters, 17% Passives, and 21% Detractors. Net Promoter Score tracks whether Amkor Technology's customers would recommend using the product based on a scale of -100 to 100.
Amkor Technology Overall NPS
| 62% | Promoters |
|---|---|
| 17% | Passives |
| 21% | Detractors |
Amkor Technology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 59 | Nov 2022 | 59 |
Dec 2022 60 | Dec 2022 | 60 |
Sep 2023 64 | Sep 2023 | 64 |
Oct 2023 53 | Oct 2023 | 53 |
Jan 2024 49 | Jan 2024 | 49 |
Apr 2024 49 | Apr 2024 | 49 |
May 2024 52 | May 2024 | 52 |
Jun 2024 55 | Jun 2024 | 55 |
Aug 2024 47 | Aug 2024 | 47 |
Feb 2025 50 | Feb 2025 | 50 |
Sep 2025 44 | Sep 2025 | 44 |
Dec 2025 41 | Dec 2025 | 41 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Amkor Technology NPS by Gender
Male customers rated Amkor Technology's NPS 101 points higher than Female customers.
Male
67
Amkor Technology's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
-34
Amkor Technology's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Amkor Technology NPS by Usage
Amkor Technology's NPS was rated 100 points by customers who have used Amkor Technology's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 100 | 1 to 2 Years | 100 |
Amkor Technology Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of Amkor Technology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Amkor Technology Customer Loyalty Score by Gender
Male customers rated Amkor Technology's Customer Loyalty score 30% higher than Female customers.
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Male
100%
Yes
Female
70%
Yes
Amkor Technology Customer Loyalty Score by Usage
Amkor Technology's Customer Loyalty score was rated 100% by customers who have used Amkor Technology's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Amkor Technology Customer Loyalty Score by Industry
Amkor Technology's Customer Loyalty score was rated 70% by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Amkor Technology Product Quality
3.9/5
Amkor Technology has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Amkor Technology Product Information
Amkor Technology’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Amkor Technology's product the highest.
- Website
- http://www.amkor.com
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Mobile App
Quick Insights into Amkor Technology Product Quality
Amkor Technology's Product Quality score was rated highest by customers who have used Amkor Technology's products/services for 1 to 2 Years, and rated lowest by Female customers.
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Ranked Amkor Technology Product Quality the Highest
Ranked Amkor Technology Product Quality the Lowest
Amkor Technology Product Quality Score by Gender
Male customers rated Amkor Technology's Product Quality score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Amkor Technology.
Male
4.3/5
Female
3.8/5
Amkor Technology Product Quality Score by Usage
Amkor Technology's Product Quality score was rated 4.6 stars by customers who have used Amkor Technology's products/services for 1 to 2 Years.
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Amkor Technology Product Quality Score by Industry
Amkor Technology's Product Quality score was rated 3.8 stars by Accounting industry customers.
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Amkor Technology Pricing
Amkor Technology ROI & Value For Money
3.8/5
Amkor Technology has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Amkor Technology Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Amkor Technology ROI
Amkor Technology's ROI score was rated highest by customers who have used Amkor Technology's products/services for 1 to 2 Years, and rated lowest by Female customers.
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Ranked Amkor Technology ROI the Highest
Ranked Amkor Technology ROI the Lowest
Amkor Technology ROI Score by Gender
Male customers rated Amkor Technology's ROI score 1.1 stars higher than Female customers.
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Male
4.1/5
Female
3/5
Amkor Technology ROI Score by Usage
Amkor Technology's ROI score was rated 4.6 stars by customers who have used Amkor Technology's products/services for 1 to 2 Years.
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Amkor Technology ROI Score by Industry
Amkor Technology's ROI score was rated 3 stars by Accounting industry customers.
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Amkor Technology Customer Satisfaction (CSAT)
Amkor Technology Customer Satisfaction (CSAT) Score
76 / 100
Amkor Technology has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
38%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
0%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Amkor Technology Customer Service
3.9/5
Amkor Technology has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Amkor Technology's Customer Service
Address
Chandler, AZ
Website
http://www.amkor.com
Phone Number
(480) 821-5000
Quick Insights into Amkor Technology Customer Service
Amkor Technology's Customer Service score was rated highest by customers who have used Amkor Technology's products/services for 1 to 2 Years, and rated lowest by Female customers.
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Ranked Amkor Technology Customer Service the Highest
Ranked Amkor Technology Customer Service the Lowest
Amkor Technology Customer Service Score by Gender
Male customers rated Amkor Technology's Customer Service score 1.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Amkor Technology.
Male
4.1/5
Female
3/5
Amkor Technology Customer Service Score by Usage
Amkor Technology's Customer Service score was rated 4.8 stars by customers who have used Amkor Technology's products/services for 1 to 2 Years.
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Amkor Technology Customer Service Score by Industry
Amkor Technology's Customer Service score was rated 3 stars by Accounting industry customers.
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Amkor Technology as an Employer
4.1/5
Amkor Technology has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Amkor Technology scored a 41 for Net Promoter Score and a 44 for Employee Net Promoter Score. NPS gauges how likely a customer of Amkor Technology would recommend the brand to a friend. ENPS measures how likely Amkor Technology employees would recommend working at Amkor Technology to a friend.
Net Promoter Score
41
NPS Score
| 62% | Promoters |
|---|---|
| 17% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
44
eNPS Score
| 58% | Promoters |
|---|---|
| 28% | Passive |
| 14% | Detractors |
