21
NPS
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AMN Healthcare
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About AMN Healthcare's Brand
AMN Healthcare provides innovative healthcare workforce solutions and staffing services
Brand at a Glance
73%
Customer Loyalty
3.6/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
AMN Healthcare NPS
AMN Healthcare's Net Promoter Score (NPS) is a 21 with 53% Promoters, 15% Passives, and 32% Detractors. Net Promoter Score tracks whether AMN Healthcare's customers would recommend using the product based on a scale of -100 to 100.
AMN Healthcare Overall NPS
| 53% | Promoters |
|---|---|
| 15% | Passives |
| 32% | Detractors |
AMN Healthcare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 28 | Feb 2023 | 28 |
Mar 2023 19 | Mar 2023 | 19 |
Jun 2023 18 | Jun 2023 | 18 |
Sep 2023 18 | Sep 2023 | 18 |
Dec 2023 19 | Dec 2023 | 19 |
Mar 2024 23 | Mar 2024 | 23 |
Apr 2024 25 | Apr 2024 | 25 |
Jun 2024 23 | Jun 2024 | 23 |
Jul 2024 23 | Jul 2024 | 23 |
Feb 2025 24 | Feb 2025 | 24 |
Mar 2025 24 | Mar 2025 | 24 |
Jul 2025 21 | Jul 2025 | 21 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AMN Healthcare NPS by Gender
Female customers rated AMN Healthcare's NPS 25 points higher than Male customers.
Male
-25
AMN Healthcare's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
0
AMN Healthcare's NPS was rated by Female customers on Comparably.
43%
Promoters
14%
Passives
43%
Detractors
AMN Healthcare NPS by Ethnicity
AMN Healthcare's NPS was rated -17 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -17 | Caucasian | -17 |
AMN Healthcare NPS by Age
AMN Healthcare's NPS was rated -34 points by customers ages 31-35 on Comparably.
AMN Healthcare NPS by Usage
AMN Healthcare's NPS was rated the highest by customers who have used AMN Healthcare's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
5 to 10 Years 20 | 5 to 10 Years | 20 |
AMN Healthcare Customer Reviews
Out of the 2 AMN Healthcare customer reviews 1 was positive and 1 was constructive. AMN Healthcare customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
AMN Healthcare Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of AMN Healthcare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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AMN Healthcare Customer Loyalty Score by Gender
Female customers rated AMN Healthcare's Customer Loyalty score 41% higher than Male customers.
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Male
33%
Yes
Female
74%
Yes
AMN Healthcare Customer Loyalty Score by Ethnicity
AMN Healthcare's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of AMN Healthcare.
70
out of 100
Caucasian
AMN Healthcare Customer Loyalty Score by Age
AMN Healthcare's Customer Loyalty score was rated 70% by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of AMN Healthcare.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
AMN Healthcare Customer Loyalty Score by Usage
AMN Healthcare's Customer Loyalty score was rated the highest by customers who have used AMN Healthcare's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
AMN Healthcare Customer Loyalty Score by Industry
AMN Healthcare's Customer Loyalty score was rated 55% by Healthcare, Hospitals and Medicine industry customers.
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AMN Healthcare Product Quality
3.6/5
AMN Healthcare has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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AMN Healthcare Product Information
AMN Healthcare’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated AMN Healthcare's product the highest.
- Company Size
- 5,001-10,000 Employees
Industry
Healthcare
Quick Insights into AMN Healthcare Product Quality
AMN Healthcare's Product Quality score was rated highest by customers who have used AMN Healthcare's products/services for 5 to 10 Years, and rated lowest by customers who have used AMN Healthcare's products/services for Less than 1 Year.
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Ranked AMN Healthcare Product Quality the Highest
Ranked AMN Healthcare Product Quality the Lowest
AMN Healthcare Product Quality Score by Gender
Female customers rated AMN Healthcare's Product Quality score 0.9 stars higher than Male customers.
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Male
2.7/5
Female
3.6/5
AMN Healthcare Product Quality Score by Ethnicity
AMN Healthcare's Product Quality score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of AMN Healthcare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
AMN Healthcare Product Quality Score by Age
AMN Healthcare's Product Quality score was rated 3.1 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of AMN Healthcare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.1 | 31-35 | 3.1 |
AMN Healthcare Product Quality Score by Usage
AMN Healthcare's Product Quality score was rated the highest by customers who have used AMN Healthcare's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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AMN Healthcare Product Quality Score by Industry
AMN Healthcare's Product Quality score was rated 2.6 stars by Healthcare, Hospitals and Medicine industry customers.
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AMN Healthcare Pricing
AMN Healthcare ROI & Value For Money
3.8/5
AMN Healthcare has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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AMN Healthcare Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into AMN Healthcare ROI
AMN Healthcare's ROI score was rated highest by customers who have used AMN Healthcare's products/services for 5 to 10 Years, and rated lowest by customers who have used AMN Healthcare's products/services for Less than 1 Year.
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Ranked AMN Healthcare ROI the Highest
Ranked AMN Healthcare ROI the Lowest
AMN Healthcare ROI Score by Gender
Female customers rated AMN Healthcare's ROI score 1 stars higher than Male customers.
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Male
2.6/5
Female
3.6/5
AMN Healthcare ROI Score by Ethnicity
AMN Healthcare's ROI score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of AMN Healthcare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
AMN Healthcare ROI Score by Age
AMN Healthcare's ROI score was rated 3 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3 | 31-35 | 3 |
AMN Healthcare ROI Score by Usage
AMN Healthcare's ROI score was rated the highest by customers who have used AMN Healthcare's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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AMN Healthcare ROI Score by Industry
AMN Healthcare's ROI score was rated 2.7 stars by Healthcare, Hospitals and Medicine industry customers.
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AMN Healthcare Customer Satisfaction (CSAT)
AMN Healthcare Customer Satisfaction (CSAT) Score
79 / 100
AMN Healthcare has an overall Customer Satisfaction score of 79 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
36%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
3%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into AMN Healthcare Customer Satisfaction
AMN Healthcare's Customer Satisfaction score was rated highest by customers who have used AMN Healthcare's products/services for 5 to 10 Years, and rated lowest by customers who have used AMN Healthcare's products/services for Less than 1 Year.
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Ranked AMN Healthcare Customer Satisfaction the Highest
Ranked AMN Healthcare Customer Satisfaction the Lowest
AMN Healthcare Customer Satisfaction Score by Gender
Female customers rated AMN Healthcare's Customer Satisfaction score 25 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of AMN Healthcare.
50 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 25% |
75 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 75% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
AMN Healthcare Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
AMN Healthcare's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of AMN Healthcare.
75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
AMN Healthcare Customer Satisfaction Score by Usage
AMN Healthcare's Customer Satisfaction score was rated the highest by customers who have used AMN Healthcare's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
AMN Healthcare Customer Satisfaction Score by Industry
AMN Healthcare's Customer Satisfaction score was rated 33 points by Healthcare, Hospitals and Medicine industry customers.
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"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 33,
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"scoreClassName": "max",
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}AMN Healthcare Customer Service
3.7/5
AMN Healthcare has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock AMN Healthcare's overall Customer Service score rated by its users and customers.
About AMN Healthcare's Customer Service
Address
12400 High Bluff Drive, San Diego, CA 92130
Website
http://www.amnhealthcare.com/home/
Phone Number
(866)871-8519
Quick Insights into AMN Healthcare Customer Service
AMN Healthcare's Customer Service score was rated highest by customers who have used AMN Healthcare's products/services for 5 to 10 Years, and rated lowest by customers who have used AMN Healthcare's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked AMN Healthcare's Customer Service score.
Ranked AMN Healthcare Customer Service the Highest
Ranked AMN Healthcare Customer Service the Lowest
AMN Healthcare Customer Service Score by Gender
Female customers rated AMN Healthcare's Customer Service score 0.5 stars higher than Male customers.
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Male
2.9/5
Female
3.4/5
AMN Healthcare Customer Service Score by Ethnicity
AMN Healthcare's Customer Service score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of AMN Healthcare.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
AMN Healthcare Customer Service Score by Age
AMN Healthcare's Customer Service score was rated 3 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of AMN Healthcare.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3 | 31-35 | 3 |
AMN Healthcare Customer Service Score by Usage
AMN Healthcare's Customer Service score was rated the highest by customers who have used AMN Healthcare's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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AMN Healthcare Customer Service Score by Industry
AMN Healthcare's Customer Service score was rated 2.4 stars by Healthcare, Hospitals and Medicine industry customers.
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AMN Healthcare as an Employer
4.1/5
AMN Healthcare has a 4.1/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
AMN Healthcare scored a 21 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of AMN Healthcare would recommend the brand to a friend. ENPS measures how likely AMN Healthcare employees would recommend working at AMN Healthcare to a friend.
Net Promoter Score
21
NPS Score
| 53% | Promoters |
|---|---|
| 15% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 49% | Promoters |
|---|---|
| 18% | Passive |
| 33% | Detractors |
