50
NPS
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Amperity
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About Amperity's Brand
At Amperity, our AI-powered Customer Data Cloud empowers organizations to delight their customers and create differentiated experiences. Our multi-patented technology helps over 400 leading global brands like Alaska Airlines and DICK'S Sporting Goods drive revenue growth and meaningful customer experiences. We help users unlock the value of all of their customer data with simplicity and speed. Our team thrives on curiosity, collaboration, and transparency, fostering a culture where everyone can contribute and grow. We're looking for talented individuals from diverse backgrounds to help us eliminate data bottlenecks and accelerate business impact for the world's most innovative companies. With offices in Seattle, New York City, London, and Melbourne, you'll be part of a fast-growing team solving critical challenges at the intersection of AI, data, and customer experience. Ready to make an impact? Let's talk.
Brand at a Glance
85%
Customer Loyalty
4.2/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Amperity CMO
Amperity NPS
Amperity's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Amperity's customers would recommend using the product based on a scale of -100 to 100.
Amperity Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Amperity NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -100 | Aug 2020 | -100 |
Jan 2021 0 | Jan 2021 | 0 |
Feb 2021 33 | Feb 2021 | 33 |
Nov 2021 50 | Nov 2021 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Amperity Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Amperity users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Amperity Product Quality
4.2/5
Amperity has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Amperity Product Information
Amperity serves markets in the United States. Amperity supports Web devices and offers products for small and medium sized businesses.
Amperity’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- https://amperity.com/
- Company Size
- 201-500 Employees
Industry
Tech
Big Data
SaaS
Languages Supported
English
Product Type
Customer Data Platform Software
Amperity Pricing
Amperity ROI & Value For Money
3.9/5
Amperity has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Amperity Pricing Plans
Amperity has a pricing structure that accommodates small and medium businesses.
Who Uses Amperity?
Small Businesses
Medium Businesses
Amperity Customer Satisfaction (CSAT)
Amperity Customer Satisfaction (CSAT) Score
100 / 100
Amperity has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Amperity Customer Service
3.9/5
Amperity has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Amperity's Customer Service
Address
1201 2nd Ave, Seattle, WA 98101
Website
https://amperity.com/
Phone Number
(206) 432-8302
Amperity's Social Links
Amperity as an Employer
4.7/5
Amperity has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Amperity scored a 50 for Net Promoter Score and a 62 for Employee Net Promoter Score. NPS gauges how likely a customer of Amperity would recommend the brand to a friend. ENPS measures how likely Amperity employees would recommend working at Amperity to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
62
eNPS Score
| 67% | Promoters |
|---|---|
| 28% | Passive |
| 5% | Detractors |
