11
NPS
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Amphenol Corporation
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About Amphenol Corporation's Brand
NewNet Communication Technologies is a provider of mobile technology solutions.
Brand at a Glance
68%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Amphenol Corporation NPS
Amphenol Corporation's Net Promoter Score (NPS) is a 11 with 50% Promoters, 11% Passives, and 39% Detractors. Net Promoter Score tracks whether Amphenol Corporation's customers would recommend using the product based on a scale of -100 to 100.
Amphenol Corporation Overall NPS
| 50% | Promoters |
|---|---|
| 11% | Passives |
| 39% | Detractors |
Amphenol Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 33 | Feb 2023 | 33 |
Jun 2023 29 | Jun 2023 | 29 |
Nov 2023 37 | Nov 2023 | 37 |
May 2024 22 | May 2024 | 22 |
Jun 2024 10 | Jun 2024 | 10 |
Jul 2024 0 | Jul 2024 | 0 |
Aug 2024 9 | Aug 2024 | 9 |
Nov 2024 8 | Nov 2024 | 8 |
Feb 2025 13 | Feb 2025 | 13 |
Jul 2025 13 | Jul 2025 | 13 |
Oct 2025 6 | Oct 2025 | 6 |
Jan 2026 12 | Jan 2026 | 12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Amphenol Corporation NPS by Ethnicity
Amphenol Corporation's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Amphenol Corporation Customer Reviews
Out of the 2 Amphenol Corporation customer reviews 1 was positive and 1 was constructive. Amphenol Corporation customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Amphenol Corporation Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Amphenol Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Amphenol Corporation Customer Loyalty Score by Ethnicity
Amphenol Corporation's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Amphenol Corporation.
40
out of 100
Caucasian
Amphenol Corporation Product Quality
3.7/5
Amphenol Corporation has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Amphenol Corporation Product Information
Amphenol Corporation’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.amphenol.com
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
SaaS
Quick Insights into Amphenol Corporation Product Quality
Amphenol Corporation's Product Quality score was rated highest by Caucasian customers.
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Ranked Amphenol Corporation Product Quality the Highest
Amphenol Corporation Product Quality Score by Ethnicity
Amphenol Corporation's Product Quality score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Amphenol Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Amphenol Corporation Pricing
Amphenol Corporation ROI & Value For Money
3.8/5
Amphenol Corporation has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Amphenol Corporation ROI
Amphenol Corporation's ROI score was rated highest by Caucasian customers.
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Ranked Amphenol Corporation ROI the Highest
Amphenol Corporation ROI Score by Ethnicity
Amphenol Corporation's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Amphenol Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Amphenol Corporation Customer Satisfaction (CSAT)
Amphenol Corporation Customer Satisfaction (CSAT) Score
69 / 100
Amphenol Corporation has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
38%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Amphenol Corporation Customer Service
3.8/5
Amphenol Corporation has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Amphenol Corporation's Customer Service
Address
358 Hall Avenue, Wallingford, CT
Website
http://www.amphenol.com
Phone Number
6038792357
Quick Insights into Amphenol Corporation Customer Service
Amphenol Corporation's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Amphenol Corporation's Customer Service score.
Ranked Amphenol Corporation Customer Service the Highest
Amphenol Corporation Customer Service Score by Ethnicity
Amphenol Corporation's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Amphenol Corporation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Amphenol Corporation as an Employer
4.1/5
Amphenol Corporation has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
CEO of Amphenol Corporation
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Amphenol Corporation scored a 11 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Amphenol Corporation would recommend the brand to a friend. ENPS measures how likely Amphenol Corporation employees would recommend working at Amphenol Corporation to a friend.
Net Promoter Score
11
NPS Score
| 50% | Promoters |
|---|---|
| 11% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 41% | Promoters |
|---|---|
| 32% | Passive |
| 27% | Detractors |
