-25
NPS
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Amplifon
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About Amplifon's Brand
Manufacturer and distributor of hearing systems. The company provides hearing-aids including receiver-in-the-canal, in-the-ear devices for sensorineural and accessories such as batteries, spare parts and hearing healthcare products.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
3.2/5
Pricing
4/5
Customer Service
Amplifon NPS
Amplifon's Net Promoter Score (NPS) is a -25 with 0% Promoters, 75% Passives, and 25% Detractors. Net Promoter Score tracks whether Amplifon's customers would recommend using the product based on a scale of -100 to 100.
Amplifon Overall NPS
| 0% | Promoters |
|---|---|
| 75% | Passives |
| 25% | Detractors |
Amplifon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 0 | Jan 2021 | 0 |
Dec 2024 -50 | Dec 2024 | -50 |
Jan 2025 -33 | Jan 2025 | -33 |
Dec 2025 -25 | Dec 2025 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Amplifon Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Amplifon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Amplifon Product Quality
4/5
Amplifon has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Amplifon's overall Product Quality score rated by its users and customers.
Amplifon Product Information
Amplifon’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- corporate.amplifon.com
- Company Size
- 10,000+ Employees
Amplifon Pricing
Amplifon ROI & Value For Money
3.2/5
Amplifon has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Amplifon's overall ROI score rated by its users and customers.
Amplifon Customer Satisfaction (CSAT)
Amplifon Customer Satisfaction (CSAT) Score
100 / 100
Amplifon has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Amplifon Customer Service
4/5
Amplifon has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Amplifon's overall Customer Service score rated by its users and customers.
About Amplifon's Customer Service
Address
Via Giuseppe Ripamonti, 133, Milan, 20141
Website
corporate.amplifon.com
Phone Number
7
Amplifon as an Employer
2.2/5
Amplifon has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Amplifon scored a -25 for Net Promoter Score and a -76 for Employee Net Promoter Score. NPS gauges how likely a customer of Amplifon would recommend the brand to a friend. ENPS measures how likely Amplifon employees would recommend working at Amplifon to a friend.
Net Promoter Score
-25
NPS Score
| 0% | Promoters |
|---|---|
| 75% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-76
eNPS Score
| 12% | Promoters |
|---|---|
| 0% | Passive |
| 88% | Detractors |
