23
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Amplify
Marketing or Exec? Claim Your Free Account
About Amplify's Brand
Amplify is a digital education company. A subsidiary of News Corp until October 2015, Amplify was built on the foundation of Wireless Generation.
Brand at a Glance
76%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
Amplify NPS
Amplify's Net Promoter Score (NPS) is a 23 with 57% Promoters, 9% Passives, and 34% Detractors. Net Promoter Score tracks whether Amplify's customers would recommend using the product based on a scale of -100 to 100.
Amplify Overall NPS
| 57% | Promoters |
|---|---|
| 9% | Passives |
| 34% | Detractors |
Amplify NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 31 | Oct 2023 | 31 |
Nov 2023 33 | Nov 2023 | 33 |
Jan 2024 31 | Jan 2024 | 31 |
Feb 2024 29 | Feb 2024 | 29 |
Mar 2024 27 | Mar 2024 | 27 |
Jul 2024 29 | Jul 2024 | 29 |
Aug 2024 27 | Aug 2024 | 27 |
Jan 2025 26 | Jan 2025 | 26 |
Feb 2025 21 | Feb 2025 | 21 |
Apr 2025 23 | Apr 2025 | 23 |
Jul 2025 21 | Jul 2025 | 21 |
Jan 2026 21 | Jan 2026 | 21 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Amplify NPS by Gender
Female customers rated Amplify's NPS 56 points higher than Male customers.
Male
-8
Amplify's NPS was rated -8 by Male customers on Comparably.
38%
Promoters
16%
Passives
46%
Detractors
Female
48
Amplify's NPS was rated 48 by Female customers on Comparably.
74%
Promoters
0%
Passives
26%
Detractors
Amplify NPS by Ethnicity
Amplify's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 38 | Caucasian | 38 |
African American/Black 80 | African American/Black | 80 |
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
Other -76 | Other | -76 |
Amplify NPS by Age
Amplify's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.
Amplify NPS by Usage
Amplify's NPS was rated the highest by customers who have used Amplify's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 25 | Less than 1 Year | 25 |
1 to 2 Years 72 | 1 to 2 Years | 72 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
5 to 10 Years 20 | 5 to 10 Years | 20 |
Amplify Customer Reviews
Out of the 10 Amplify customer reviews 7 were positive and 3 were constructive. Amplify customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Amplify Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Amplify users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Amplify Customer Loyalty Score by Gender
Female customers rated Amplify's Customer Loyalty score 19% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Amplify.
Male
65%
Yes
Female
84%
Yes
Amplify Customer Loyalty Score by Ethnicity
Amplify's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Amplify.
89
out of 100
Caucasian
100
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
33
out of 100
Other
Amplify Customer Loyalty Score by Age
Amplify's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Amplify.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 40% | 18-25 | 40% |
26-30 100% | 26-30 | 100% |
31-35 100% | 31-35 | 100% |
36-40 55% | 36-40 | 55% |
41-45 70% | 41-45 | 70% |
46-50 82% | 46-50 | 82% |
51-55 100% | 51-55 | 100% |
61-65 82% | 61-65 | 82% |
Amplify Customer Loyalty Score by Usage
Amplify's Customer Loyalty score was rated the highest by customers who have used Amplify's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Amplify Customer Loyalty Score by Industry
Amplify's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Amplify Product Quality
3.6/5
Amplify has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Amplify's overall Product Quality score rated by its users and customers.
Amplify Product Information
Amplify’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Amplify's product the highest. Reviewers from the Tech industry rated Amplify the lowest at 3.6.
- Website
- http://amplify.com/
- Company Size
- 201-500 Employees
Industry
Education
Quick Insights into Amplify Product Quality
Amplify's Product Quality score was rated highest by customers ages 26-30, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Amplify's Product Quality.
Ranked Amplify Product Quality the Highest
Ranked Amplify Product Quality the Lowest
Amplify Product Quality Score by Gender
Female customers rated Amplify's Product Quality score 1.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Amplify.
Male
2.9/5
Female
4.2/5
Amplify Product Quality Score by Ethnicity
Amplify's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Amplify.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
African American/Black 4.8 | African American/Black | 4.8 |
Asian or Pacific Islander 4.7 | Asian or Pacific Islander | 4.7 |
Other 2 | Other | 2 |
Amplify Product Quality Score by Age
Amplify's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Amplify.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.6 | 18-25 | 2.6 |
26-30 4.8 | 26-30 | 4.8 |
31-35 4.7 | 31-35 | 4.7 |
36-40 3.4 | 36-40 | 3.4 |
41-45 3.1 | 41-45 | 3.1 |
46-50 4.1 | 46-50 | 4.1 |
51-55 4.6 | 51-55 | 4.6 |
61-65 3 | 61-65 | 3 |
Amplify Product Quality Score by Usage
Amplify's Product Quality score was rated the highest by customers who have used Amplify's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Amplify Product Quality Score by Industry
Amplify's Product Quality score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Amplify Pricing
Amplify ROI & Value For Money
3.7/5
Amplify has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Amplify's overall ROI score rated by its users and customers.
Amplify Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Tech industry think that they had the lowest ROI from Amplify.
Quick Insights into Amplify ROI
Amplify's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Amplify's ROI score.
Ranked Amplify ROI the Highest
Ranked Amplify ROI the Lowest
Amplify ROI Score by Gender
Female customers rated Amplify's ROI score 1.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Amplify.
Male
2.8/5
Female
4/5
Amplify ROI Score by Ethnicity
Amplify's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Amplify.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
African American/Black 4.5 | African American/Black | 4.5 |
Asian or Pacific Islander 4.9 | Asian or Pacific Islander | 4.9 |
Other 1.9 | Other | 1.9 |
Amplify ROI Score by Age
Amplify's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Amplify.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.6 | 18-25 | 2.6 |
26-30 4.5 | 26-30 | 4.5 |
31-35 4.7 | 31-35 | 4.7 |
36-40 3.4 | 36-40 | 3.4 |
41-45 3.3 | 41-45 | 3.3 |
46-50 3.9 | 46-50 | 3.9 |
51-55 4.5 | 51-55 | 4.5 |
61-65 2.9 | 61-65 | 2.9 |
Amplify ROI Score by Usage
Amplify's ROI score was rated the highest by customers who have used Amplify's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Amplify ROI Score by Industry
Amplify's ROI score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Amplify Customer Satisfaction (CSAT)
Amplify Customer Satisfaction (CSAT) Score
72 / 100
Amplify has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
26%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
1%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Amplify Customer Satisfaction
Amplify's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Amplify's Customer Satisfaction.
Ranked Amplify Customer Satisfaction the Highest
Ranked Amplify Customer Satisfaction the Lowest
Amplify Customer Satisfaction Score by Gender
Female customers rated Amplify's Customer Satisfaction score 28 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Amplify.
55 / 100
MaleVery Satisfied | 46% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 45% |
83 / 100
FemaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 26% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 0% | |
Very Dissatisfied | 9% |
Amplify Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Amplify's Customer Satisfaction (CSAT) score was rated 87% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Amplify.
87 / 100
Very Satisfied
67%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
13%
CSAT according to African American/Black
Amplify's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Amplify.
100 / 100
Very Satisfied
80%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Amplify's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Amplify.
75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Other
Amplify's Customer Satisfaction (CSAT) score was rated 26% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Amplify.
26 / 100
Very Satisfied
13%
Satisfied
13%
Neither Satisfied nor Dissatisfied
24%
Dissatisfied
0%
Very Dissatisfied
50%
Amplify Customer Satisfaction Score by Age
Amplify's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Amplify.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 34% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 36-40 | 40% | |||||||||||||||
| 41-45 | 67% | |||||||||||||||
| 46-50 | 80% | |||||||||||||||
| 51-55 | 100% | |||||||||||||||
| 61-65 | 75% |
Amplify Customer Satisfaction Score by Usage
Amplify's Customer Satisfaction score was rated the highest by customers who have used Amplify's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Amplify Customer Satisfaction Score by Industry
Amplify's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Amplify Customer Satisfaction Score by Industry",
"text": "Amplify's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Amplify's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Education",
"groupId": 515,
"score": 83,
"stars": 0,
"csatScore": 83,
"text": "Amplify's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 83
}
]
}Amplify Customer Service
3.6/5
Amplify has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Amplify's overall Customer Service score rated by its users and customers.
About Amplify's Customer Service
Address
79 Madison Avenue 2nd Floor, New York City, NY 10016
Website
http://amplify.com/
Phone Number
(212) 537-6769
Quick Insights into Amplify Customer Service
Amplify's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Amplify's Customer Service score.
Ranked Amplify Customer Service the Highest
Ranked Amplify Customer Service the Lowest
Amplify Customer Service Score by Gender
Female customers rated Amplify's Customer Service score 1.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Amplify.
Male
2.7/5
Female
4.1/5
Amplify Customer Service Score by Ethnicity
Amplify's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Amplify.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
African American/Black 4.6 | African American/Black | 4.6 |
Asian or Pacific Islander 4.9 | Asian or Pacific Islander | 4.9 |
Other 1.9 | Other | 1.9 |
Amplify Customer Service Score by Age
Amplify's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Amplify.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.6 | 18-25 | 2.6 |
26-30 4.6 | 26-30 | 4.6 |
31-35 4.7 | 31-35 | 4.7 |
36-40 3.2 | 36-40 | 3.2 |
41-45 3.3 | 41-45 | 3.3 |
46-50 3.9 | 46-50 | 3.9 |
51-55 4.5 | 51-55 | 4.5 |
61-65 3 | 61-65 | 3 |
Amplify Customer Service Score by Usage
Amplify's Customer Service score was rated the highest by customers who have used Amplify's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Amplify Customer Service Score by Industry
Amplify's Customer Service score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Amplify as an Employer
4.2/5
Amplify has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Amplify scored a 23 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Amplify would recommend the brand to a friend. ENPS measures how likely Amplify employees would recommend working at Amplify to a friend.
Net Promoter Score
23
NPS Score
| 57% | Promoters |
|---|---|
| 9% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
