100
NPS
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Brand Page
Amplify Credit Union
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About Amplify Credit Union's Brand
Serving the financial needs of 47,000 members across the state of Texas.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Amplify Credit Union NPS
Amplify Credit Union's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Amplify Credit Union's customers would recommend using the product based on a scale of -100 to 100.
Amplify Credit Union Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Amplify Credit Union NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2025 100 | Nov 2025 | 100 |
Feb 2026 100 | Feb 2026 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Amplify Credit Union Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Amplify Credit Union users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Amplify Credit Union Product Quality
5/5
Amplify Credit Union has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Amplify Credit Union's overall Product Quality score rated by its users and customers.
Amplify Credit Union Product Information
Amplify Credit Union’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.goamplify.com/
- Company Size
- 201-500 Employees
Industry
Banking and Financial Services
Amplify Credit Union Pricing
Amplify Credit Union ROI & Value For Money
5/5
Amplify Credit Union has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Amplify Credit Union's overall ROI score rated by its users and customers.
Amplify Credit Union Customer Satisfaction (CSAT)
Amplify Credit Union Customer Satisfaction (CSAT) Score
100 / 100
Amplify Credit Union has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Amplify Credit Union Customer Service
5/5
Amplify Credit Union has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Amplify Credit Union's overall Customer Service score rated by its users and customers.
About Amplify Credit Union's Customer Service
Address
3600 W Parmer Ln, Austin, TX 78727
Website
https://www.goamplify.com/
Phone Number
512-836-5901
Amplify Credit Union's Social Links
Amplify Credit Union as an Employer
4.7/5
Amplify Credit Union has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Amplify Credit Union scored a 100 for Net Promoter Score and a 62 for Employee Net Promoter Score. NPS gauges how likely a customer of Amplify Credit Union would recommend the brand to a friend. ENPS measures how likely Amplify Credit Union employees would recommend working at Amplify Credit Union to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
62
eNPS Score
| 73% | Promoters |
|---|---|
| 16% | Passive |
| 11% | Detractors |
