-17
NPS
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AMPM
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About AMPM's Brand
Brand at a Glance
76%
Customer Loyalty
2.7/5
Product Quality
2.5/5
Pricing
2.9/5
Customer Service
AMPM NPS
AMPM's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether AMPM's customers would recommend using the product based on a scale of -100 to 100.
AMPM Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
AMPM NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 -100 | Apr 2021 | -100 |
Sep 2022 -100 | Sep 2022 | -100 |
Dec 2022 -100 | Dec 2022 | -100 |
May 2023 -50 | May 2023 | -50 |
Nov 2023 -40 | Nov 2023 | -40 |
Nov 2024 -17 | Nov 2024 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AMPM Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of AMPM users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AMPM Product Quality
2.7/5
AMPM has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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AMPM Product Information
AMPM’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- https://ampm.in/
AMPM Pricing
AMPM ROI & Value For Money
2.5/5
AMPM has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock AMPM's overall ROI score rated by its users and customers.
AMPM Customer Satisfaction (CSAT)
AMPM Customer Satisfaction (CSAT) Score
67 / 100
AMPM has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AMPM Customer Service
2.9/5
AMPM has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock AMPM's overall Customer Service score rated by its users and customers.
About AMPM's Customer Service
Website
https://ampm.in/
AMPM as an Employer
Consumer vs. Employees
AMPM scored a -17 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of AMPM would recommend the brand to a friend. ENPS measures how likely AMPM employees would recommend working at AMPM to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 35% | Promoters |
|---|---|
| 29% | Passive |
| 36% | Detractors |
