-20
NPS
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Ampush
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About Ampush's Brand
Brand at a Glance
68%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Ampush NPS
Ampush's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether Ampush's customers would recommend using the product based on a scale of -100 to 100.
Ampush Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
Ampush NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
Jun 2022 0 | Jun 2022 | 0 |
Feb 2023 33 | Feb 2023 | 33 |
Apr 2023 -20 | Apr 2023 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ampush Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Ampush users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ampush Product Quality
3.7/5
Ampush has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Ampush's overall Product Quality score rated by its users and customers.
Ampush Product Information
Ampush’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://ampush.com/
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Mobile App
Ampush Pricing
Ampush ROI & Value For Money
3.6/5
Ampush has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Ampush's overall ROI score rated by its users and customers.
Ampush Customer Satisfaction (CSAT)
Ampush Customer Satisfaction (CSAT) Score
100 / 100
Ampush has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ampush Customer Service
3.6/5
Ampush has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Ampush's overall Customer Service score rated by its users and customers.
About Ampush's Customer Service
Address
450 9th St, 94103
Website
http://ampush.com/
Phone Number
(877) 267-8741
Ampush's Social Links
Ampush as an Employer
2.6/5
Ampush has a 2.6/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Ampush scored a -20 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Ampush would recommend the brand to a friend. ENPS measures how likely Ampush employees would recommend working at Ampush to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 28% | Promoters |
|---|---|
| 29% | Passive |
| 43% | Detractors |
