-100
NPS
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AMR Research
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About AMR Research's Brand
AMR Research is a research and advisory firm providing supply chain and its supporting technologies.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
AMR Research NPS
AMR Research's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether AMR Research's customers would recommend using the product based on a scale of -100 to 100.
AMR Research Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
AMR Research NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -100 | Oct 2022 | -100 |
Jun 2025 -100 | Jun 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AMR Research Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of AMR Research users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AMR Research Product Quality
2.5/5
AMR Research has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock AMR Research's overall Product Quality score rated by its users and customers.
AMR Research Product Information
AMR Research’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.amrresearch.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Productivity
Travel
AMR Research Pricing
AMR Research ROI & Value For Money
3.5/5
AMR Research has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock AMR Research's overall ROI score rated by its users and customers.
AMR Research Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AMR Research Customer Service
3.5/5
AMR Research has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock AMR Research's overall Customer Service score rated by its users and customers.
About AMR Research's Customer Service
Address
125 Summer Street, 4th Floor, Boston, MA
Website
http://www.amrresearch.com
Phone Number
617-542-6600
AMR Research as an Employer
2.9/5
AMR Research has a 2.9/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
AMR Research scored a -100 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of AMR Research would recommend the brand to a friend. ENPS measures how likely AMR Research employees would recommend working at AMR Research to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
